If they have deminsia and are being moved somewhere else, then they likely can't be using Directv anymore, and therefore should be able to get it shut off since they have moved somewhere where Directv is not an actual option in the first place. I do believe that gets you out of a contract no matter what. I don't get how the EFT is so high, unless they just signed up very recently. And anyone who thinks someone who suddenly has dimensa should still be made to pay the EFT even though they can no longer use the service at all should take a long walk off a short cliff. Sorry, but you have obviously never dealt with it before if you have that attitude. I would sincerely hope that Directv (if gone trough Ellens office) would not charge the EFT and take care of this.