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922 will not boot

Discussion in 'ViP922 DVR Support Forum' started by oldschnor, Dec 6, 2016.

  1. Arizpe

    Arizpe New Member

    4
    0
    Dec 7, 2016
    No, mine still dead!
     
  2. SandyG3

    SandyG3 AllStar

    64
    1
    Nov 28, 2002
    Just called back in. Still no ETA on the fix. I have 2 other receivers on the account so thankfully I'm not out of business fully. I did ask and they did offer a small discount on my bill for the next 6 months.
     
  3. medicjack

    medicjack New Member

    5
    1
    Dec 7, 2016
    I got an email today that said to call tech support. He just walked me through the fix and it is back working.
     
  4. P Smith

    P Smith Mr. FixAnything

    22,142
    192
    Jul 25, 2002
    W.Mdtrn Sea
    why not share the fix with other "suffering" owners of the model ?!
     
  5. medicjack

    medicjack New Member

    5
    1
    Dec 7, 2016
    I should have written down the steps as we went though them but I think they were (I had a blank screen with the receiver on so it could be different if you have something else):

    1. On the Sat press "Menu" on the remote. The menu screen should come on the TV.

    2. Go to Settings.

    3. On the remote press DVR play button twice, followed immediately by the Stop button once.

    3. Go to Tools icon on the menu screen.

    4. Select "Clear RMS" and "Execute".

    5. Hold down the power button on the front of the receiver until it starts to reboot.

    It will go through a few reboots for about 15 minutes then acquire the sat signal.
     
    Arizpe likes this.
  6. zamtex

    zamtex New Member

    13
    1
    Aug 24, 2006
    I called tech support back yesterday also. first he told me its still going to be a few days. when I started yelling and said someone from Dish sent me an email to call. then he said, ok let me see what I can do. thats when he told me to press the menu button, go to settings, press play twice and the stop button. scroll down to tools menu, select 'Clear RMS' and hit execute and save. wait 30 seconds and hit reset button on front of receiver. took several minutes and reboots for it to come back online.
     
    Arizpe likes this.
  7. SandyG3

    SandyG3 AllStar

    64
    1
    Nov 28, 2002
    The RMS clear worked for me too. The rep I talked to knew exactly how to do it and said she had already helped a few people with it this morning.
     
    Arizpe likes this.
  8. shadough

    shadough Icon

    800
    6
    Dec 31, 2006
    Wow. That's nice for everyone, an actual self service fix.

    Welp to update, my 922 didn't suffer the same fate, when I got home it was working normally, although I have noticed lately its not getting the nightly update, however it did update last night.
     
  9. P Smith

    P Smith Mr. FixAnything

    22,142
    192
    Jul 25, 2002
    W.Mdtrn Sea
    anyone get clear understanding what the "Clear RMS" stand ?
     

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