$99 Renew All Access through Chat

Discussion in 'Sirius XM General Discussion' started by gjrhine, Jun 26, 2020.

  1. gjrhine

    gjrhine Legend

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    Sub end was 8/15. Said good deal or cancel. Done in like 3 minutes.
     
    techguy88 and krel like this.
  2. Jul 5, 2020 #2 of 21
    techguy88

    techguy88 Well-Known Member

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    Sounds like they decided to give Chat back retention offers :D tbh tho they would have way more subs and less calls if they just priced these damn packages at their retention rates.
     
    krel likes this.
  3. Jul 5, 2020 #3 of 21
    James Long

    James Long Ready for Uplink! Staff Member Super Moderator

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    I wonder how much they make on the people who don't bother negotiating.
     
  4. Jul 5, 2020 #4 of 21
    gjrhine

    gjrhine Legend

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    I left them no room for negotiation in Chat unlike haggling in person - $99 or I end chat and cancel. Quick and easy for both sides.
     
    krel likes this.
  5. Jul 6, 2020 #5 of 21
    krel

    krel New Member

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    same here. the first rep said they could not send me an invoice. i ended chat fast waited a few and i got a deal with the second rep that sent me an invoice and the TOS via chat
     
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  6. krel

    krel New Member

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    this is where i give sxm credit. even though the CSR'S are over seas they understand you!!! and it seems like there willing to keep there customers and treat everyone the same. and not this new customer BS. and for the most part they seem to know what there doing!!! wich is a good way to do business keep the revenue flowing in and not having people all pissed off and canceling:);)
     
  7. krel

    krel New Member

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    i wonder how many don't bother playing the rate game
     
  8. krel

    krel New Member

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    i don't know why they don't. they know were gonna be calling in when that time comes to get a cheaper rate:confused::rolleyes:. i haven't paid full price since 2007. only got canceled out once and called right back in and got a deal:D:rolleyes:o_O. no way in hell am i gonna pay over 300.00 a year for sxm:eek:. nor have i paid the 15.00 activation fee or the transfer fee..
     
  9. krel

    krel New Member

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    Mar 20, 2013
    so your renewal was pretty painless i take it???
     
  10. gjrhine

    gjrhine Legend

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    May 15, 2002
    And inexpensive since I have only one All Access across three vehicles. All three have Amazon Auto Echos so I have Sirius and Alexa in all the cars for the price of one All Access.
     
    krel likes this.
  11. krel

    krel New Member

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    Mar 20, 2013
    same here. i just wish they would make the pro rates the standard rates so we don't have to call in and play the rate game
     
  12. gjrhine

    gjrhine Legend

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    May 15, 2002
    As the thread title says I did not call in.
     
  13. James Long

    James Long Ready for Uplink! Staff Member Super Moderator

    50,899
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    Michiana
    Call, chat, text, slide in to their DMs. Why can't a company just charge the best rate without the games?
     
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  14. krel

    krel New Member

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    Mar 20, 2013
    either did i i went through the chat feature. i agree with james though the should just give the best rate so that we don't have to play the rate game. even more so during these times with the covid going around
     
  15. gjrhine

    gjrhine Legend

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    Look at the stock chart for the last 10 years or so and try telling happy shareholders management is doing the wrong thing.
     
  16. James Long

    James Long Ready for Uplink! Staff Member Super Moderator

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    Yep ... we are not the customers. We are just the source of income for the shareholders. The shareholders are the customer for the decision makers.
     
  17. gjrhine

    gjrhine Legend

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    May 15, 2002
    My post stands and yes we are customers by any Business 101 definition.
     
  18. James Long

    James Long Ready for Uplink! Staff Member Super Moderator

    50,899
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    Perhaps in the 20th century. In this century everyone has "internal customers" and operations are well beyond the "101" level.
     
  19. gjrhine

    gjrhine Legend

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    Ok whatever that means.. I have no idea. We are done here.
     
  20. krel

    krel New Member

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    i canceled yesterday.. as the app for android is all wonky and keeps crashing down even after uninstalling it and reinstalling it. the app also would not load new songs and it would keep playing the same songs over and over. and i got sick of the DJ'S and there babbling. been using the music choice app it seems more stable than sxm's app. i can also tell it has a higher bitrate also than sxm's. i also got sick of playing the rate game.
     

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