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A HR-34 / C-31 problem even DirecTV couldn't fix

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by jimrobinette, Oct 19, 2012.

  1. west99999

    west99999 Icon

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    May 11, 2007
    There have been new customers getting setup and whole home has not been authorized so im not sure it has anything to do with "before the price change". Example- New customer installed 10-25-12 1 HR34 and 3 C31 clients get it activated and clients cannot delete go to menu and whole home is not authorized it said to call cst service. Call and they tell me its not needed for this setup and cannot be added.
     
  2. swaits

    swaits Cool Member

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    Oct 15, 2012
    FYI, original thread here: http://www.dbstalk.com/showthread.php?t=209594

    I thought, as you'll see by that they had solved my problem. However, I recently discovered a bogus DVR (which I didn't have) listed on my account. I called and had that removed, and boom - WHDVR gone again.

    So, they "fixed" it for me before by adding a DVR to my account.

    Spent another hour on the phone today and they "assured" me that it's being worked on and will just magically start working one day.

    I'm pretty doubtful of this happening without requiring some action on my part.
     
  3. inkahauts

    inkahauts Well-Known Member

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    It will happen, and honestly I doubt there is anything you personally could do to make it happen any faster. This isn't something they are going to let sit.
     
  4. keebler21

    keebler21 Mentor

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    Oct 22, 2011
    Minnesota
    I have an open case with D*TV about this and my case manager from D*TV has been calling me about twice a week on a status update and telling me they are still working on this issue. They have told me like Swaits has said that if there was another receiver on the account this wouldn't be an issue. Anyways if I get any update from my case manager I will pass it along... but sounds like they are actively working on the problem.

    Side note - has anyone else had random issues with there C31 Client... Some days when I turn the TV on the screen is locked, like it is paused. Once I turn the channel it is then fine. Other times I have had it where the guide or settings menu would not show up. It just goes to a black screen with the mini tv view in the corner like it is loading but never shows up - I've had to reset in order to correct. Good thing it only takes a couple minutes to reboot. Had a few other weird issues but I'm sure they are working on getting these kinks out.
     
  5. mdavej

    mdavej Hall Of Fame

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    Jan 30, 2007
    So is it possible to add a C31 without adding the Whole Home fee? Will it work at all without Whole Home being activiated on the account? I don't care if I can't delete recordings. I just want to know if it will work at all at this time.
     
  6. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Dec 9, 2006
    Yes it works for the $6/month fee. It's the remote delete that needs either MRV or the newer [packaged] ARS fee.
     
  7. mdavej

    mdavej Hall Of Fame

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    Jan 30, 2007
    Sweet! Thanks VOS! Time to go shopping.
     
  8. swaits

    swaits Cool Member

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    Oct 15, 2012
    Any updates on this?
     
  9. keebler21

    keebler21 Mentor

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    Oct 22, 2011
    Minnesota
    I heard from my case manager the other night... he said they are still working on this and that he will call me weekly until it is fixed. He said that if he hears of a fix before he would call me right away.

    He also suggested that the fix could be a software update that would just enable deleting from the C31 and NOT needed the whole home service for this feature. So we'll see what happens I guess.
     
  10. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    42,684
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    Dec 9, 2006
    It "could be", but this would also reduce their monthly charges too, so I'd bet it would be a last resort.

    Tweaking their system, to allow the C31 to meet the minimum requirement for MRV, seems like a much more likely outcome.
     
  11. Jerry_K

    Jerry_K Godfather

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    Oct 21, 2006
    We are visiting our daughter and son in law in Ohio. They just had an HR34 and five C-31 clients installed Friday October 26. I just checked and Whole home is activated and working. Can delete from C31 clients.
     
  12. P Smith

    P Smith Mr. FixAnything

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    W.Mdtrn Sea
    So many clients ... Why ? You can use more then 3 ?
     
  13. haddock

    haddock Cool Member

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    Oct 30, 2012
    We have a similar situation...

    Can't use more than 3 at a time, and I'm fine with that since we almost never use more than 2 at a time anyway. But we have more than 3 TVs. I want to be able to choose which of the TVs I watch, so need them all to be capable of accessing the H34.
     
  14. Jerry_K

    Jerry_K Godfather

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    Oct 21, 2006
    They have six TVs in different rooms in the house and want to be able to watch on any of them when they choose. Not all of them at the same time. They really have no idea how to properly use a DVR and the HR34 will be fine for them without any additional tuners or DVRs. In almost a week they only have one Series Link and one recorded program. We had to go to our trailer to watch all of the shows we have been missing staying at their home.
     
  15. bsherrill

    bsherrill New Member

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    Nov 7, 2012
    How can I get my C31 installed properly so it will delete?
     
  16. The Merg

    The Merg 1*

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    Jun 24, 2007
    Northern VA
    :welcome_s to DBSTalk!

    If you cannot delete from your C31, you most likely do not have Whole Home turned on for your account. Check your account on-line and see if it is active. On your bill, you should either have a $3 charge for Whole Home or you might have a $20 charge for an Advanced Receiver Fee, which includes Whole Home in it.

    If you don't have either of those fees or the website does not show that Whole Home is activated, you will need to call DirecTV and have a CSR get that taken care of for you. If you do have Whole Home active, you can try performing an Authorization Refresh of your receivers.

    - Merg
     
  17. keebler21

    keebler21 Mentor

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    Oct 22, 2011
    Minnesota
    Anyone have any updates as to when we'll be able to activate whole home service for us that have HR-34 & C-31's?
     
  18. swaits

    swaits Cool Member

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    Oct 15, 2012
    I emailed the DTV person mentioned in another of these threads directly. Two days later a guy calls me and adds WH to my account like it's nothing. Everything works now. Go figure.
     
  19. Jacob Braun

    Jacob Braun King of Awesome

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    Oct 5, 2011
    Tulsa, OK
    Yeah, you should be able to do it now, for any account.
     
  20. keebler21

    keebler21 Mentor

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    Oct 22, 2011
    Minnesota
    Good to know. Last update I had from the tech was that when it is fixed I would be able to manually add the whole home service via directv's website under my account settings but it still says "not eligible", I suppose I'll have to call and have them add it for me.

    Thanks for the update!
     

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