Having been with them for 11 1/2 years and paying well over $200/month (9 receivers, several sports packages, etc.) with them, I have REALLY had it with DirecTV. Their monthly incompetence and yes, outright stupidity, has amazed even this grizzled veteran. Two recent examples... Last month, I sit down to watch the first round of the NCAA Tournament on my Mega March Madness (MMM) package. I was unable to catch Thursday's games but was sitting down to watch Friday's games. Imagine my surprise when all my channels are getting 721. On all receivers. I go to DirecTV.com to refresh my signal--nothing. So I call DirecTV and am amazingly told that I don't subscribe to the MMM package. Uh, yes I do. I have had it ever since it premiered many years ago on DirecTV. Furthermore, I was looking at my account online and in the March 9, 2009 bill, there it was: the $69 charge for the MMM package. The idiot on the line proceeds to tell me while I'm looking at the line item charge of $69 that I DON'T get the package because elsewhere on the bill it says "auto-renewal no payment due," and that what I was looking at was not a line item charge. I get furious and tell him to grab his calculator and add up all the charges on the right side of the invoice, including the $69 MMM charge, and he will find that they equal the TOTAL DUE on the bill. He does so but unbelievably STILL maintains that I don't get the MMM package. I demand to talk to a supervisor who eventually then confirms that I was charged for the package and should be getting it, so it's promptly turned back on. However, no offer of any reimbursement for the fact that my family missed the whole first day of the tournament (they, of course, never told me; I found out myself when I sat down on that Friday to watch). Now flash forward to this month. I sit down to watch some games on the MLB Extra Innings package and I notice that all my SD feeds are present, like today's games, but all my HD feeds of these games are grayed out and show ext. 721 when I tune to them. I refresh my services and, of course, nothing happens, so off to the phone I go. I'm told an amazing number of stupid things this time as well. First, I'm told that those channels (ALL the HD ones) are blacked out and that DirecTV doesn't control blackouts; therefore, I can't watch them. So I ask the dingbat on the phone: then why can I watch all the SD feeds, and why are ALL of the HD feeds blacked out? DirecTV doesn't black out EVERY HD feed only of the games but leave the SD feeds on. Well, the imbecile cannot answer that, so she puts me on hold, goes to probably take a pee and have a smoke, then comes back to tell me this incredible wacker: "The league has pulled all those 19 channels from the guide. We have no control over those. All the regional sports networks were pulled from the league and are not viewable." At this asinine comment I blew up and demanded to speak to a supervisor. The lunkhead becomes rather indignant, puts me on hold, then tells me that the HD channels aren't there because I don't subscribe to the package. Sound familiar? I complained, of course, to which the moron replied that I had them last week because of a free promotion for me but that this week I don't, to which I once again asked why I could watch all the SD feeds but not the HD ones. Incredibly, she tells me that the HD MLB E.I. feeds are extra and that I'd need to pay more for that! I asked for a supervisor, who eventually came on the line. Meanwhile, I go to my bill online, look at my last few statements, and see the $44.75 MLB E.I. charge on my March invoice but not on my April one. She tells me that the package was deactivated March 17th. I proceed to tell her that of all the sports packages I have, which are several, two of them I've had since day 1: MLB's Extra Innings and the NFL Sunday Ticket, and I've never canceled either. The supervisor reactivates the package then tells me I'll be billed in 4 monthly installments of $44.75. Uh, no, dipstick. I've already been billed for one of those. So what about not having the MLB E.I. HD channels the last 10 days? All I get is a "We're sorry." Now, I'm not one to demand the store, but this monthly incompetence has gone beyond ridiculous (I haven't gotten into what happened in January and just prior to the end of 2008!). It's bad enough that they're screwing up left and right. It's worse when they try to make up some bullschit excuse that isn't true, then they have to keep trying others until they figure out what is really the problem. I can only take so much, and I have to admit, I'm getting closer to telling them to take their service and shove it where the sun doesn't shine!