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Discussion in 'DIRECTV General Discussion' started by Rambler, Jun 16, 2009.
You have a case where you shouldn't pay ANY termination fees.
D* failed to provide you service, even after you gave them three chances to fix it. Why are you paying an early termination fee? D* did not fulfill their end of the lease.
I'm sure if you called retention they'd waive the fee. Or at least they'd send a competent tech.
They wouldn't waive the fee over the phone they would have offered to fix it. At this point they might be willing to reinstall the service for a small fee based on the account and refund the ECF if he agrees to keep service again but it doesn't sound like he wants to go that route.
The main issue was the communication breakdown. The OP thought he had 6 days after he got the bill to pay. He had 6 days after the account was disconnected before the CC was charged.
This is correct.
There is a contractural agreement between you, and D*.
If one or the other FAILS to live up to that agreement in any way the contract is null and void.
I would definitely press full court to have any termination fees waived, they simply failed to live up to the terms of the contract by not solving the issues you had with their product, heck you gave them THREE chances to do so. Not that you had to either.
However, when you receive the copy of the contract between you and D* you need to CAREFULLY READ ALL OF IT!
Just FYI .... Doing that (get a card then cancel the account) multiple times can hurt your credit score.
All depends on how your bank handles the card without a correct expiration date. Mine tend to deny.
(And the plastic thingy might not be what they charge, but the date thingy on the plastic thingy does matter.)
I will be leaving D* shortly, more specifically I will be cancelling my service in May 2011.
Does D* require in advance, a certain number of days before they can cancel your service? Or can I just call him a couple of weeks before I want the service cancelledand cancel for a specific day in May. Reason for the specific day is that it falls just before my billing cycle, therfore I don't have to pay for extra days.
Call today and tell them the date you want to stop service. It doesn't matter if it's a day, a week, a month or 2 before, they can set up the stop.
There's a possible danger in calling too far in advance: getting the return boxes triggered for any leased equipment.
I wouldnt be to concerned. The last three leased boxes I have disconnected and told needed to be returned with the prepaid return box they were sending me didnt pan out. In none of the three cases, did they actually send a return box, until I called them two weeks later and reminded them to send me one.
You may have been waiting a long time for FiOS, if you are in an AT&T area. Unless your in a desirable market, FiOS has mainly been installed in Verizon's current markets.
I gave up on trusting what CSRs tell me a long time ago. They'll tell you anything to pacify you so they can proceed to the next sucker in the queue.
It's kinda like playing poker with a guy who manipulates cards every time he deals. You know he's cheating, he knows you know he's cheating, doesn't stop him from cheating and doesn't stop you from folding your hand every time he deals. I actually played with a guy that did this. Every time he dealt he got the joker, which was used as a wild card for aces, straights and flushes. The whole destroyer fleet (at least all the destroyers I played on) used the one joker in that manner. He always dealt himself the joker. Used to go nuts when we all folded without looking at our hands. Never caught him, never trusted him. My point is, if you know you can't trust the CSRs, why be surprised when what they tell you isn't true?
Uh, no there's not. The return kits aren't triggered until the leased receivers are deactivated, which won't happen until the service is canceled.
"I gave up on trusting what CSRs tell me a long time ago. They'll tell you anything to pacify you so they can proceed to the next sucker in the queue."
Lots of people don't deal particularly well with novel situations. If it ain't on the script, they panic and blurt out the first thing that comes to mind, however idiotic or inaccurate. Add to this the time pressure of taking the next call and ...well...the results are consistent with your comments.
I see this in retail sales electronics all the time. It's very sad, and equally predictable.
Since many of us on these forums know what to expect (giving what we are trying to get the CSR to do), we have a tremendous advantage. The general caller, if their request takes them a millimeter off the CSR's script, is operating in dangerous waters. That's just how it is. We know it and how to deal with it, the uninformed caller is, unfortunately, at the mercy of the CSR.
Those of us who get generally good customer service from a CSR, probably don't realize just how much we "help them along" in the process. I have gotten largely very good results, but a few times, I had to take them by the hand and patiently and cheerfully, lead them through the process.
I feel sorry for the general public caller who doesn't really know what they need, and is depending on the CSR. In this case, the caller isn't clear, and is often very confused, and the CSR has to be fairly sharp to discern what is being requested and how to get there. That's often too much to expect from a call center CSR.
I could write a book about nothing more than bizarre requests I get for "I want to do this", will this work?" Wrong device, wrong solution, wrong equipment, can't be done, ...and often they have been told all this wrong stuff by friends or witless sales people. (and that assumes they understood even 10% of what they had been told or heard).
It's a wonder anything works!
Imagine if they were running an airline.....:lol:
If your cancelation date is in the next billing period they will tell you to call back. So just look at your last bill and see if the date falls within the billed date range of your bill. If so you can call at any time.
Thanks Shades228, cariera was actually responding to my post......so, just to clarify, this is my February bill cycle as it appears on my bill "Current Charges for Service Period 02/13/11 - 03/12/11" . So, if I want to cancel my services in early May I should ask to cancell on May 11, one day before my billing cycle!!! Is this correct?
Your billing cycle would be 4/13/11 - 5/12/11 so if you wanted to cancel on, or, between 5/1 -5/12 to avoid another bill in May you could call 4/13 and request to disconnect. If you wanted to disconnect on 5/13 or after you would need to wait until 5/13.
No not all of us agreed to let Directv take their final cvharges out of our credit card - I have have never given them a credit card, my account states no credit card on file, I do not have a credit card at all. Have had no problem makeing any changes to my account, including added devices.
If you have active service now then you have agreed. Now if you haven't ever used a CC on your account that's different but you have agreed if you current have service.