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Discussion in 'General DISH™ Discussion' started by quietmouse, May 19, 2012.
Again Charities ? They are not Giving you anything!
But they are not aloud to do anything in that 2 years or it brings 2 more years. If a customer wants to upgrade then give it to them, why piss them off?
Again they are profitting Millions and Billions, they are not losing money, like you want people to think they are just cause they give a customer $10 off a bill that more then likly $100.
Point is , America has Choice if a customer is not happy, they have the right to do what they want reguardless what Directv and Dishnetwork say do or feel!
They are losing something. Are you suggesting $10 out of $100 is fair?
$10 per subscriber would be $140 million dollars each month across all DISH subscribers. 10% of DISH's subscriber revenue would have been $358 million in the first quarter of 2012 - or 99% of DISH's net income. DISH is already operating fairly close to "non profit" making around $8.57 per subscriber per month in the first quarter. (Financially it was not the best quarter.)
DISH's net income for 2011 was just over $9 per month per customer for the entire year. There are no "millions and billions" in profit. The revenue goes to pay to keep the system running.
Since most subscribers don't even bother to ask for some discounts, satisfied with what they get for what they pay, or just leave, a discount for those that decide to sweeten their deal isn't out of line.
While I want Dish and Direct to be profitable so they both stick around, I'm not overly worried about anything I'll do that will break their bank. They will only give the minimum they think will keep you around. If it works, then they are happy and you are happy. If it doesn't work, then both will be just fine. Kind of a win-win don't you think?
Misunderstanding of profit and margins etc in our society is a shame. Most people don't understand that many companies out there operate on very thin margins 5-10%.
Unfortunately their understanding of how it works is shows on TV where a guy buys a storage locker for $200. He finds $1200 worth of stuff in it (RETAIL!) so he made a profit of $1000 yea ok. Lets just ignore his rent, employees, gas, vehicle, overhead, taxes, insurance etc... Besides the fact that on a good day that $1000 probably ends up being $500-700 after he is sick of holding on to that stuff.
Sorry for the derail, ive just seen profits thrown around in MANY threads like this one.
Agreed ... I've mentioned it in other threads. It is OK to ask ... but to expect or demand continual discounts is where I'm out.
The OP,as are many, is clearly a product of the Entitlement Generation…
I agree. When I try to get a bit of 'sweetener', it is most times just fishing to see what they will do. Sometimes they take the bait and my wallet is a little fatter, sometimes they don't and it stays the same. So I figure it isn't any risk on my part, and possibly a return.
But sometimes I do expect a deal, especially when one is talked about heavily here and other places. For the most part, I get them. Sometimes I don't. The last was trying to simplify my setup by getting an HR34. They didn't offer me squat, in fact what they wanted was $400 for the unit, $50 install, and $50 upgrade fee. I'm in the first year, so I wasn't all that surprised even though some in their first year got the $99 + $50 install deal. If I wanted to spend that much, I wouldn't have gotten it from D*. Just buy/lease one via an internet seller, hook it up and return 2 HR24s. Would have been about a 10 Minute upgrade counting opening the box it shipped in.
My experience with both providers over the years has been that D* is easier to get something from, often times without asking. But it is pretty much willy-nilly about what you might get.
E* is more consistent and in some ways easier to deal with on these things, but they tend to be smaller things. Like a PPV or 3, or a small discount for short periods of time. One thing I liked about the PPV deals with Dish is that it wasn't find a rebate form and wait forever to get it, they just put the coupon on your online account and you get to use them.
Most people who think all companies are greedy don't like when the math is turned around on them...
Why not give your employer a loyalty discount for keeping you employed in this economy? You don't work nose to the grindstone 100% of your 8 hour day do you? I mean, sometimes you work harder than others... sometimes you take a short break... so give some of those dollars in your paycheck back. It won't break you to give back $10 out of your paycheck, right?
It will make your employer happy if you give him back money... so you're being greedy if you keep your whole paycheck, right?
The big difference in your argument here is that your company is offering huge bonuses (reduced rates) to new hires and yet asking current employees to give money back ($10 in your scenario.)
You mentioned in an earlier post that it cost Dish $751 for each new account and later you say that Dish wants to retain existing customers ... but at what price? That's a good question. At what price? It seems that price is $0. $751 to get you but nada to keep you.
The ETF doesn't cover the SAC, aka the money it takes to acquire a customer. The ETF would have to be just under 4 years to be able to cover the investment it takes to get that 1 customer. So your points moot.
Fact of the matter is Dish/Dtv invest alot of money into getting 1 customer, in the hopes they'll stick around long past there 2 year commitment, in order for them to make a profit off that customer they have to stick around for 4 years-ish and thats assuming they dont ask for upgrades, credits or free moves along the way.
The only reason the ETF and contract dont reflect the true cost to get the customer is because no one in there right mind would care to agree to any contract longer then 2 years short of buying a car or house :lol:
I guess with the 5% pay cut and decreased benefits my wife has had forced on her over the last few years because of the economy...at least she has done what you suggest-but then it wasn't voluntary. The irritating part is that the 'executives' have gotten large bonuses over that time-HUMMM
Tell me what where and how any money is invested in a customer. NONE!
Stop acting like these company's are doing you a favor. Big company's don't invest money in things that make them take a loss.
Again the customer pays ETFs, most likly up front lease fees on equipment the customer must return as well as the service they used. All this is based on a customers credit score
If equipment is unreturned or damaged it clearly stated additional fees apply.
So again the only one I see losing is the customer. So if they don't want to sweeten an existing customers bill then they have a right seek service elsewhere without anyone telling them otherwise.
Free or discounted STBs, dishes, coax, installer pay, gas, new customer deals... it all adds up fast.
Advertising. Advance purchase of the equipment they intend to lease the customer. Development of said equipment. Hiring and training of installers and CSRs.
Before a company like DISH can have a customer they must have an infrastructure to serve that customer. It is a huge investment to build and maintain a large company. (DISH did not turn a profit until their ninth year of business. 2012 was their most profitable year since 2005 and they still made about $9 per month per subscriber.)
On the individual level a company like DISH has let people know that they can be customers (usually via advertising) and be ready for that call, with equipment developed, produced and waiting in a local warehouse with an installer ready to deliver and install. That is the core of the investment DISH makes to get a customer.
ROI is always good in any size company ... and with good planning all that investment will go toward the people who choose to sign up for service.
The customer always has the right to leave. Again, we're customers - not bond servants. If we leave before the commitment is up there will be an ETF ... not the loss of life or liberty.
While overall DISH is profitable ($9 per month per subscriber in 2011) that profit was not made on the 2.5 million customers that came to DISH in 2012 ... that profit was made on the ones that stayed with DISH. That is where the investment pays off.
Again, they are not Giving you equipment , You cancel they get it back. No loss there!
Dishes, OK well Directv I bet with the amount they buy they get a very good deal!
And my guess they will risk the dish ,cause if you or another home owner move in the dish is there and ready to go.
Wire gimmie a break.
Programming free bees, again you only get to watch what you pay for, you don't pay,, service Cut! again no loss.
everyone pays for gas, they get to right it off just the same as me. Does that mean the IRS gives me free gas?
Techs don't make Crap, so mainly the reason they get tipped by me.
So lets review.
I paid upfront $260 + I gave the tech a $30 tip. He was here 4 hours , Ran about 50 feet of wire 4 12 foot runs.
Yes installed the Swim 16 and a Internet connection kit.
Total $510 , Thats from solid signal, I'm sure Directv gets a better discount then me.
That $100 for 5 lnb Slimline
$300 Swim 16 with power
And maybe $50 in wire and connectors.
If I quit tomorrow
I pay $480, Plus the $88 i paid for my first bill.
Thats atleast $828 I gave Directv to pay a $510 bill.
Thats without the Tech fee, but I doubt Highly he made over $300 in 4 hours.
And anyone who has good credit or cares about their credit is not going to cut their service without paying. Hence the reason less the perfect credit pays higher lease fees.
Thats what prevents LOSSES!
Advertising is not valid, thats a business expence just like an electric bill!
And because they have to buy equipment doesn't mean anything!
I have to do the same in my business, the customer still pays for it.
Its not coming out of their( Dish Directv) pocket with the intent of not getting it back.
You guys are trying to still turn it into Dish and Directv are doing us a favor. Without the Customer your would be out of business.
We are getting side tracked. I don't feel customer needs free bees while under a commitment, Why ? Because you signed up knowing you were under commitment for 24 months.
And you signed up fully aware of the terms and credits throughout the contract.
But someone who is out or close to out should get a sweetend deal to stay. Of course make it a commitment.