Account HELL after adding UVerse internet!

Discussion in 'DIRECTV General Discussion' started by EricRobins, Jun 6, 2016.

  1. EricRobins

    EricRobins Godfather

    477
    0
    Feb 9, 2005
    Ever since I signed up for AT&T Uverse, my D* account has been FUBAR. I cannot log into the website or the mobile apps.

    Each of the 6 times I have called, the CSR is apologetic and promises to take care of it. However, no one ever does.

    I can log into the AT&T site, but when I try to go over to the D* side of the house, I am told that my account is locked.

    Is there a way to reach Level 2 support w/o having to go through the normal system? This has been the case for over a week, and I see no light at the end of the tunnel.
     
  2. CuttySnark

    CuttySnark Member

    130
    7
    Oct 23, 2015
    Try chat or email support.
     
  3. EricRobins

    EricRobins Godfather

    477
    0
    Feb 9, 2005
    I have tried chat also....same result.

    What email address should I try?
     
  4. inf0z

    inf0z Legend

    273
    8
    Oct 15, 2011
    There is no lvl2 for this - just call tech support and tell them your directv.com account is locked. They should be able to transfer you to the account unlock team.
     
  5. n3vino

    n3vino Godfather

    503
    12
    Oct 2, 2011
    Leon...
    I had the same problem and it turned out that I needed a different sign on and a different password for D* . My password for D* was reset and I do as I did before the problem started. Go to D*'s site and log on with the new password. I have ATT UVerse internet, ATT wireless, and D*.
     
  6. mcl77

    mcl77 AllStar

    176
    4
    Nov 25, 2008
    I had the same problem.
    I think my thread on it is just below this one.

    Thought it was all settled, but then My directv got shut off Friday because it said I was late on a bill.
    Ha. Well- that's because I cant access my directv account and it took away my autopay. Total disaster. I was on the phone for 2 hours Fri nite before I got somebody that actually knew what they were doing and re activated my account.
     

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