Activate How:bought on ebay

Discussion in 'DIRECTV General Discussion' started by user, May 13, 2019 at 8:15 PM.

  1. user

    user New Member

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    Apr 20, 2019
    how to activate a receiver bought on ebay

    am told if it is leased cannot be,
    is that right
     
  2. texasbrit

    texasbrit Well-Known Member

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    If it's leased it can't be activated, it has been that way forever. it's a doorstop.
    If it's owned, then you used to be able to activate them but under att many peopl ehave reported you cant.
     
  3. richall01

    richall01 Godfather

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    That is right, Also if there is past due bill on it you will have to pay it off BEFORE they will activate it.
     
  4. user

    user New Member

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    Apr 20, 2019
    what is needed to activate a commercial owned receiver.
    do you have to know the name of the business to activate it on the residential account
     
  5. P Smith

    P Smith Mr. FixAnything

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    why not call CSR and ask ?
     
  6. user

    user New Member

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    Apr 20, 2019
    answer varies
     
  7. P Smith

    P Smith Mr. FixAnything

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    the point is - only CSR would pull full info about the STB and could present POSSIBLE options to activate it or NOT for you
     
  8. SledgeHammer

    SledgeHammer Icon

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    Not exactly.

    All boxes on AT&T accounts are considered leased. They aren't activating owned boxes. If you buy a NIB / never activated / with access card box on eBay, then, yes, you can activate it as leased. If you buy a NIB / never activated / with OUT an access card, YMMV depending on your luck at CSR roulette.

    If you buy a used / previously activated box, you would need to call up DirecTV with the RID to see if that box is in the clear. YMMV, again, on your CSR roulette luck if you need to buy a new access card or if they still think its in the clear when you go back and buy it ;).

    Best option? Call up tech support and try to get them to comp you one minus $20 s&h. Cheaper then eBay.
     
  9. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    Call until you get the answer you want. :D
     
    Athlon646464 likes this.
  10. dreadlk

    dreadlk Hall Of Fame

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    After being told by five CSRs that only boxes obtained from DTV or Solid State could be activated I finally got through to the nicest retention supervisor I have ever dealt with. She was a long time DTV employee. She slashed about $60 off my monthly bill and then proceeded to tell me no dice on getting a box activated unless it came from those same sources.
    I would love to hear of a different outcome so please let me know if someone gets through.
     
  11. SledgeHammer

    SledgeHammer Icon

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    Where'd you get it from? Was it NIB?
     
  12. P Smith

    P Smith Mr. FixAnything

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    new in a box
     
  13. Rich

    Rich DBSTalk Club DBSTalk Club

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    If you expect an ATT support tech to give you anything that makes sense...well, you obviously haven't talked to an ATT support specialist.

    Rich
     
  14. SledgeHammer

    SledgeHammer Icon

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    Depends. There are a few gems there. When I was renegotiating my deal a few weeks ago, I talked to a lady in retention and she was familiar with all the models, agreed with me about the HR24 being a slow POS and that the HR54 is way faster, etc. But the majority of them couldn't even tell you how to change batteries these days.

    Buuuuuuttttttt.... that can sometimes work in your favor.... for example.... when you're trying to game the system ;).
     
  15. codespy

    codespy The Pack is getting sacked!! DBSTalk Club

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    I completely agree with your knowledge on this, and trust what you are saying. It scares me to death when my account gets morphed over to ATT!
     
    Rich likes this.
  16. dreadlk

    dreadlk Hall Of Fame

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    I asked her about all the eBay options including leased, owned and large sellers that claimed they had NIB with access cards. Even asked if I could buy a NIB and use the access card from a dead HR23 that I had just removed from the account. No to every option!

    I personally got the impression that they cannot authorize any box with the new computer software system unless it is already in their ware house database of units in inventory or the ones recorded as sold to SS.
     
  17. Rich

    Rich DBSTalk Club DBSTalk Club

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    From conversations with these people it appears their computer system was as prepared for the merger as the CSRs. Hopefully the computer system will be fixed.

    Rich
     
  18. slice1900

    slice1900 Well-Known Member

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    I've been through these sort of IT transitions more than a few times in my IT consulting work. There are two ways they happen: 1) they do a lot of advance planning, try to find all the corner cases and take them into account in the new system, deploy and fix the few you missed over the next few days/weeks. 2) they get a schedule imposed on them by the bosses above that is impossible to meet doing it the 'right' way, so they implement only the common cases, and either get additional budget/time to handle all the corner cases after deployment, or you just learn to live with the limitations of the new system.

    Knowing how both Directv and AT&T seem to operate, which do you think is more likely? :)
     
    Rich likes this.
  19. P Smith

    P Smith Mr. FixAnything

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    on low budget and tight schedule and stirred with ATT attitude
     
  20. SledgeHammer

    SledgeHammer Icon

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    I had one tell me she could activate a new or used eBay HR54 with or without an access card as long as it didn't have any money due on it. She told me to get the RID and call back. She actually seemed pretty knowledgeable and I could tell she was a DirecTV fan girl. YMMV. Obviously I didn't have the DVR yet, so I can't say for sure she would have been able to. I was able to get it comped by tech support, so it was cheaper that way anyways and less hassle. $20 for S&H vs. $100+ for eBay.

    Speaking of which, if you wonder why AT&T missed their earnings this quarter... it took them 7 business days to get the DVR to me. You'd think they actually shipped it the same day the order was placed or next... NOPE. They waited til day 5 or 6 and then overnighted it. Smart money for sure :D.
     

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