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Discussion in 'DIRECTV General Discussion' started by user, May 13, 2019 at 8:15 PM.
how to activate a receiver bought on ebay
am told if it is leased cannot be,
is that right
If it's leased it can't be activated, it has been that way forever. it's a doorstop.
If it's owned, then you used to be able to activate them but under att many peopl ehave reported you cant.
That is right, Also if there is past due bill on it you will have to pay it off BEFORE they will activate it.
what is needed to activate a commercial owned receiver.
do you have to know the name of the business to activate it on the residential account
why not call CSR and ask ?
the point is - only CSR would pull full info about the STB and could present POSSIBLE options to activate it or NOT for you
All boxes on AT&T accounts are considered leased. They aren't activating owned boxes. If you buy a NIB / never activated / with access card box on eBay, then, yes, you can activate it as leased. If you buy a NIB / never activated / with OUT an access card, YMMV depending on your luck at CSR roulette.
If you buy a used / previously activated box, you would need to call up DirecTV with the RID to see if that box is in the clear. YMMV, again, on your CSR roulette luck if you need to buy a new access card or if they still think its in the clear when you go back and buy it .
Best option? Call up tech support and try to get them to comp you one minus $20 s&h. Cheaper then eBay.
Call until you get the answer you want.
After being told by five CSRs that only boxes obtained from DTV or Solid State could be activated I finally got through to the nicest retention supervisor I have ever dealt with. She was a long time DTV employee. She slashed about $60 off my monthly bill and then proceeded to tell me no dice on getting a box activated unless it came from those same sources.
I would love to hear of a different outcome so please let me know if someone gets through.
Where'd you get it from? Was it NIB?
new in a box
If you expect an ATT support tech to give you anything that makes sense...well, you obviously haven't talked to an ATT support specialist.
Depends. There are a few gems there. When I was renegotiating my deal a few weeks ago, I talked to a lady in retention and she was familiar with all the models, agreed with me about the HR24 being a slow POS and that the HR54 is way faster, etc. But the majority of them couldn't even tell you how to change batteries these days.
Buuuuuuttttttt.... that can sometimes work in your favor.... for example.... when you're trying to game the system .
I completely agree with your knowledge on this, and trust what you are saying. It scares me to death when my account gets morphed over to ATT!
I asked her about all the eBay options including leased, owned and large sellers that claimed they had NIB with access cards. Even asked if I could buy a NIB and use the access card from a dead HR23 that I had just removed from the account. No to every option!
I personally got the impression that they cannot authorize any box with the new computer software system unless it is already in their ware house database of units in inventory or the ones recorded as sold to SS.
From conversations with these people it appears their computer system was as prepared for the merger as the CSRs. Hopefully the computer system will be fixed.
I've been through these sort of IT transitions more than a few times in my IT consulting work. There are two ways they happen: 1) they do a lot of advance planning, try to find all the corner cases and take them into account in the new system, deploy and fix the few you missed over the next few days/weeks. 2) they get a schedule imposed on them by the bosses above that is impossible to meet doing it the 'right' way, so they implement only the common cases, and either get additional budget/time to handle all the corner cases after deployment, or you just learn to live with the limitations of the new system.
Knowing how both Directv and AT&T seem to operate, which do you think is more likely?
on low budget and tight schedule and stirred with ATT attitude
I had one tell me she could activate a new or used eBay HR54 with or without an access card as long as it didn't have any money due on it. She told me to get the RID and call back. She actually seemed pretty knowledgeable and I could tell she was a DirecTV fan girl. YMMV. Obviously I didn't have the DVR yet, so I can't say for sure she would have been able to. I was able to get it comped by tech support, so it was cheaper that way anyways and less hassle. $20 for S&H vs. $100+ for eBay.
Speaking of which, if you wonder why AT&T missed their earnings this quarter... it took them 7 business days to get the DVR to me. You'd think they actually shipped it the same day the order was placed or next... NOPE. They waited til day 5 or 6 and then overnighted it. Smart money for sure .