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Discussion in 'DIRECTV General Discussion' started by user, May 13, 2019.

  1. dreadlk

    dreadlk Hall Of Fame

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    All I will say is be very careful. Some of them think they can do stuff and when they try to do it the computer system wont allow them to. I had issues with my C61K, I forgot what it was but something was not working, I think the 4K channels would not work. I called DTV and the guy kept on re-hitting it over and over until he proclaimed that the unit must be defective.
    I came on this forum and read a thread about the same issue and the answer was that it might take up to 24 hours for the box to get all the info to work properly. Sure enough the next day everything was fine. It was shocking to me that this guy did not know this and wasted almost an hour of his companies time on the phone with me.

    As for the 7 day shipping yeah it's just like the truck roll crap. they give you a date and then you wait and nothing. The next day nothing and then on the third day they finally show up. I am so tired of it that I would rather just spend money with SS and install the stuff myself on the weekend.

    I wonder if new customers get the same treatment?
    I know if I deal with a company for the first time and they waste my day or screw up, I just cancel. I take it as an Omen of things to come.
     
    Last edited: May 16, 2019 at 8:46 PM
  2. SledgeHammer

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    I'll do pretty much anything to avoid a truck roll. Last time I had one to re-align my dish. Should have been 15 mins tops. Instead the guy wanted to change my mount and LNB and re-run all the cables into the attic. He was also kind enough to CUT my OTA antenna cable. Oh, and he scuffed a bunch of my walls which I had to do paint touch ups everywhere.

    SS... that's even worse unless you don't mind the 2x mark up.
     
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  3. dreadlk

    dreadlk Hall Of Fame

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    I don't like paying SS but how the heck do you avoid the Truck roll without going through SS? When I asked if they would ship me an HR54 they said no, it had to be installed by one of their techs. They said if I wanted to do it myself then I had to go through SS. I know when Directv owned the company they shipped stuff out but that seems to have changed.
     
  4. SledgeHammer

    SledgeHammer Icon

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    I had an HR24 and I was able to get a HR54 comped through Tech Support just 3 or 4 weeks ago with self install. Retention wasn't able to comp it. I don't have the protection plan or anything.
     
  5. dreadlk

    dreadlk Hall Of Fame

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    LOL I do have the protection plan and a lot of persistence and still no luck. At this point I believe what most of you are saying, it is a really big crap shoot Vegas style:) Most of the time you will never win but sometimes you get lucky.
     
    Last edited: May 16, 2019 at 8:48 PM

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