Activating Owned Receiver

Discussion in 'DIRECTV General Discussion' started by DirectMan, Dec 25, 2019.

  1. DirectMan

    DirectMan AllStar

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    I have an owned H24 receiver that I have in past years used as an guest room receiver when we have guests staying with us for a week or so. Before I was transitioned over to ATT it was no problem to get the receiver activated and then deactivated after a month or so. But others have posted that ATT is no longer activating owned receivers or the new system doesn't have the ability to distinguish between owned and leased equipment.

    Has anyone had a recent experience attempting to activate a previously registered (by them) receiver that is owned by them?
     
  2. P Smith

    P Smith Mr. FixAnything

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    We will have such _recent_ experience posted, as soon you will do that ;)
     
  3. Rich

    Rich DBSTalk Club DBSTalk Club

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    Yeah (I'm sighing), I had to get a replacement last week and asked the CSR if ATT had come to their senses about this and got nowhere. The story I got months ago was their computer system could not handle "owned receivers". I was calling about HRs, not an H24. Never had them, don't know if they fall into the same category.

    Rich
     
  4. WestDC

    WestDC Well-Known Member DBSTalk Club

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    Perhaps AT&T logic -- How can you own a leased receiver? is the reason there system is built the way it is?
     
  5. Rich

    Rich DBSTalk Club DBSTalk Club

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    I have no idea why they do what they do. Seems like they don't either. Just throw it on the wall, see what happens. Multiple CSRs have told me the same thing...their system has no way to deal with owned receivers. Must be some truth to that.

    Rich
     
    WestDC likes this.
  6. raott

    raott Hall Of Fame

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    To be fair to the Death Star, it was Directv who came up with he leasing model. Why sell a receiver once, when you can sell it over and over and over and over, until the hard drive platters turn to dust.

     
  7. JoeTheDragon

    JoeTheDragon Hall Of Fame

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    But commercial units are mostly all owned ones
     
  8. Rich

    Rich DBSTalk Club DBSTalk Club

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    That is exactly why most of the HRs have video and audio problems. If they had the decency to put new HDDs in the refurbs this would not happen as much. How much could a new 500 GB drive cost them if they bought them in bulk? I know D* came up with the idea of leased receivers but why won't ATT allow the HRs we purchased ourselves to maintain the very proper "owned" status?

    Rich
     
  9. Rich

    Rich DBSTalk Club DBSTalk Club

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    Must be a different computer system for the commercial accounts.

    Rich
     
  10. slice1900

    slice1900 Well-Known Member

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    For commercial public viewing accounts like bars/restaurants, ALL receivers are owned. They wouldn't need to do anything fancy to their system, since they are all treated the same way.

    It sounds like when they converted people over to AT&T billing, there wasn't a way to flag receivers as owned or leased. That shouldn't affect how commercial accounts are handled, since just like they now assume all receivers are leased for residential accounts, they can assume all receivers are owned for commercial accounts (at for those accounts where receivers are always owned, I don't know if it is the same for all commercial account types)

    But I'm still on Directv billing. I actually kind of want to get on AT&T's system because Directv's system for commercial accounts has been so bad for online access. Basically you can't do ANYTHING online, you can't even view your bill, let alone make changes to your account, etc. So converting to AT&T billing can't possibly make things worse :)
     
  11. NR4P

    NR4P Dad

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    The leasing model was in existence long before Directv. Cable boxes were leased. And security systems in residences are almost always leased. Most security customers don't know that the installation and monitoring agreement calls out Leased hardware. That said, the security company rarely asks for it back.

    Leasing is better for accounting purposes and profitability.
     
  12. JoeTheDragon

    JoeTheDragon Hall Of Fame

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    and some systems like Comcast have keep the old DCT 2000 cable boxes in use for years
     
  13. DirectMan

    DirectMan AllStar

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    I am concerned that if they allow the activation of my owned receiver they will extend my contract as if I added a new leased advanced receiver. I cannot assume anything that an ATT CSR tells me is accurate so there is no way to determine the result other than from reports on this forum from members.
     
  14. raott

    raott Hall Of Fame

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    Oh, I'm sure it is better for profitability. When you can "sell" and "resell" the same junk over and over and over, and charge a monthly lease fee on top of that, how could it not be?

    And these clowns wonder why they are losing over a million customers a quarter. The sad part is, they still don't get it. You can see that with their belief they can lock down a two year contract with their AT&T TV service. Absolutely NOTHING warrants a two year contract for that service, but they don't get it.

     
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  15. jimmie57

    jimmie57 Hall Of Fame

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    Contracts are not stacked.
    Adding a receiver to your account starts the contract on that date and is for 1 or 2 years. A DVR adds 2 years.
     
  16. Lsol

    Lsol Mentor

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    Two months ago I was able to activate a H24 for my guest bedroom and also last week.
     
    Last edited: Dec 27, 2019
  17. b4pjoe

    b4pjoe New Member

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    I cannot do anything with my account online via AT&T either. For example the option is there to change my programming but if I click on that option it just gives me a screen to call their toll free number. I can view my bill online but that is about the only thing that works. Online refresh receiver doesn't work. Reset receiver doesn't work. Rename receiver doesn't work and the list goes on. My account shows all of my receivers as "not connected" when I look at the list of them. At least now they do have my equipment list correct. It was wrong for over a year when they migrated my account.
     
  18. compnurd

    compnurd Hall Of Fame

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    Not necessarily. If they don’t roll a truck it is a year. Doesn’t matter the device
     
  19. James Long

    James Long Ready for Uplink! Staff Member Super Moderator

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    Lease fee or additional receiver fee. AT&T charges the same dollar amount whether the equipment is leased or owned. Returned equipment saves them money over buying new. But leasing vs selling does not increase the monthly income.
     
  20. spiderman865

    spiderman865 AllStar

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    In New Jersey, leased receivers are charges sales tax while owned receiver are not.
     

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