Activating Owned Receiver

Discussion in 'DIRECTV General Discussion' started by DirectMan, Dec 25, 2019.

  1. Rich

    Rich DBSTalk Club DBSTalk Club

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    That was always how I felt about the D* CSRs. Thought ATT couldn't be worse, was I ever wrong. I have no use for my five HRs for a couple months after the Super Bowl. I know I could suspend the service for those months but the thought of ATT turning everything back on bothers me. I know they'd find a way to screw that up.

    Rich
     
  2. raott

    raott Hall Of Fame

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    I get the fee is the same, but my point stands. The same junk is being sold and re-sold a number of times, and then a fee being charged on top of it. Go on solid signal right now. An HR24 is "selling" for $200. Guarantee it's not new. The same POS has been sold a number of times already.

    It's a pure cash grab, one that has now come home to roost, as customers are fleeing at over a million a quarter.

     
  3. Rich

    Rich DBSTalk Club DBSTalk Club

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    Yup, all about the money. AT$T. SOP. Every nickle and dime they can squeeze out of us.

    Rich
     
  4. James Long

    James Long Ready for Uplink! Staff Member Super Moderator

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    Taxes go to the state, not AT&T. :)
     
  5. James Long

    James Long Ready for Uplink! Staff Member Super Moderator

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    I assume that your preference would be no one is charged a fee (lease for leased receiver or additional receiver fee for owned). But I can't help reading your passionate complaint as "I paid $200 to lease a receiver, I shouldn't have to pay any recurring monthly receiver fee." Meanwhile a customer who paid full price for the receiver would be paying the additional receiver fee?

    Effectively the $200 covers the cost of the lease for as long as the customer uses the receiver. With no real additional charge (lease fee being the same as an additional receiver fee - with only one fee charged per receiver) my point stands.
     
  6. compnurd

    compnurd Hall Of Fame

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    Leasing boxes has nothing to do with them losing customers. Dish has the same model and added customers
     
  7. slice1900

    slice1900 Well-Known Member

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    The customer losses appear to be mostly due to them no longer offering nearly as good of discounts to new customers, or to keep existing customers. At least that's what they've said, and their financials bear it out. There isn't any other reason to explain why they should be losing so many customers when Dish isn't, given that their business models are so similar.

    The big difference between them is Dish has lower prices, especially when new customer discounts are figured in. Dish's free cash flow is about a quarter of what Directv's is, while they have about half the number of customers - they accept lower profitability in order to offer those lower prices.

    At some point the "cheapskates" will have mostly left Directv, and their customer losses will stabilize. Probably Dish will go back to losing customers too - you have to assume a lot of the reason they have had stable numbers lately is because they've been picking up customers who have left Directv, or chosen Dish over Directv, due to the better discounts/prices at Dish.
     
  8. Rich

    Rich DBSTalk Club DBSTalk Club

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    You don't consider the fact that streaming is less expensive than a D* subscription? I think that causes a lot of the defections we are seeing. Yes, the costs might even out at some time in the future but at the moment it would appear that folks are trying to save a few bucks and with streaming, if you do it wisely, you can save a lot of money.

    Rich
     
  9. James Long

    James Long Ready for Uplink! Staff Member Super Moderator

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    Finish reading the quote: "There isn't any other reason to explain why they should be losing so many customers when Dish isn't, given that their business models are so similar."

    AT&T|DIRECTV lost an average of 828k non-streaming subscribers in the first three quarters. DISH lost an average of 137k satellite customers per quarter in the same period. Both companies competing against the same streaming services. The trend for AT&T|DIRECTV is increasing losses, 544k 1Q, 778k 2Q, 1.1m 3Q. The trend for DISH is decreasing losses, 266k 1Q, 79k 2Q, 66k 3Q. The "when DISH isn't" is an important part of slice's statement.

    Why is AT&T|DIRECTV losing customers at a rate where they will have no customers by the end of 2025 while DISH's satellite customer loss rate is much lower?

    DISH relies more on low prices than deep discounts. The reports we read of DIRECTV customers getting $60 off per month are not part of the DISH experience. One offering that I believe is helping DISH is the Flex Packs. A smaller core package with the opportunity to buy more channels by theme. An offering similar (but not the same) as DISH's Sling TV (2.6 million additional customers and growing, unlike AT&T Now which has lost more streaming customers than DISH has lost satellite customers this year). DISH doesn't have to worry about what happens when they cut off a customer's $60 per month discount since they don't offer discounts that deep. And customers do not have to leave DISH satellite to purchase channels using smaller packages. DISH has also integrated Netflix and now Amazon Prime into their receivers - so people can add those streaming services without losing connection to the DISH platform.

    AT&T's "you can't own your receiver" policy is not doing them any favors. Especially in cases where AT&T converts a purchased receiver (never leased) to a leased receiver and prevents private transfers between customers - effectively preventing owned receivers from being sold to other customers. And (as has been reported in some cases) preventing the reactivation of an owned receiver once it is off the network. AT&T is giving their customers yet another reason to lose their loyalty.
     
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  10. slice1900

    slice1900 Well-Known Member

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    Rich - streaming affects Dish just as much, but they haven't seen these subscriber losses. It is something unique to Directv.

    James - while I agree AT&T changing the owned receiver policy isn't doing them any favors, what percentage of customers is this affecting? Maybe 1%? That's a problem faced by a lot of dbstalk posters, but hardly any average Directv subscribers - they never knew you could "own" a receiver or how to obtain one that was owned.
     
  11. James Long

    James Long Ready for Uplink! Staff Member Super Moderator

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    AT&T's "the customers we're losing are not important" attitude needs to end. 1%s add up. Their subscriber count dropped 12.9% over the first 9 months this year. Still profitable, but not a way to stay healthy long term.
     
  12. raott

    raott Hall Of Fame

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    Nonsense. I will not be tied to a two year contract with any provider any more. When the time comes that I'm forced to upgrade something, I'm out. You can't say it has "nothing to do" with it. The overall price is one of the huge factors, of which the lease model is included. "Buying" crappy, years old equipment (the $200 price tag for that junk is nothing short of obscene) and then paying a monthly fee on top is absolutely a factor.

    And by the way, Dish satellite is NOT adding customers, they've lost customers every quarter for I believe at least the last year. Their 3rd quarter adds were totally a result of sling, which is a completely different model. Satellite lost another 66k in the third quarter. If you have different data on the subscriber numbers, link them please.

     
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  13. Rich

    Rich DBSTalk Club DBSTalk Club

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    Everything I've read about Dish lately has made me come to the same conclusion. They do seem to be screwing around with the statistics. Streaming is fueling all the defections, I have no doubt about that. Better picture, a whole lot more content and it's less expensive with much less maintenance. Why would anyone who realizes this stick with a cable/sat provider? I say this with a full suite of streaming options and a full subscription to D*...I know it sounds kinda hypocritical.

    Rich
     
  14. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    When your internet service isn't reliable. I live in a very rural area. SPECTRUM is my internet service provider. My service plan is for 100 Mbps. But it's never consistent. At 06:00 hrs this morning I was only getting 25 Mbps. At 10:00 hrs I was getting 115 Mbps. It's like this all the time. Only other option for internet service is HugesNet.
     
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  15. b4pjoe

    b4pjoe New Member

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    I have Spectrum internet and have never had this kind of issue. Have you tried having them replace the cable modem?
     
  16. raott

    raott Hall Of Fame

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    Cable companies can vary wildly from area to area even within the same company. Spectrum especially so, as they are a hodgepodge of purchased cable providers. I suspect their infrastructure and the quality of it varies significantly from place to place.

     
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  17. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Equipment is not the issue. Living in a very rural area is. The quality of service in rural areas pales to the quality of service in urban areas. Last service tech out to my house admitted it.
     
  18. James Long

    James Long Ready for Uplink! Staff Member Super Moderator

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    So if you don't like the numbers you accuse the company of lying to the SEC? Their numbers are clear - decreasing declines on the satellite side (less net customers lost each quarter) and increasing gains on the streaming side (more net customers gained each quarter). Good trends.
     
  19. b4pjoe

    b4pjoe New Member

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    I also am in a very rural area. If your speeds are varying that much then there is an issue somewhere.
     
  20. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    I agree. Unfortunately SPECTRUM could care less about it's customers who live in very rural areas. raott nailed it in post #36.
     

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