I had a tech out today to set me up with Whole Home DVR... I ended up canceling the install and then calling customer retention. For reference, my current setup is: 1 HR20-700 1 R15-500 1 H20-100 I was told that the R15 and H20 were not compatible and would require replacement. The CSR agreed to replace the R15 with an HD-DVR and the order was completed including swap H20 for new HD receiver, do the Whole Home DVR Upgrade incl. ICK, and free install... total was $110 incl tax. I was happy, but expected that the CSR was misinformed and the techs would bring me an R22 for the R15. The techs showed up today and were prepared to replace the R15 with new HD-DVR, but it became clear that they didn't really know what they were doing. I was told the following: 1.) I need a new dish. (Under "System Info & Test" in setup menu, it says I have "Slimline-5" next to "Dish Type". It was installed in 2006 when the H20 was brand new and the HR20 was not out yet). They were not going to charge for this. Do I need a new dish for SWiM and Whole Home DVR? 2.) They said my HR20-700 was not compatible for SWiM and Whole Home DVR and would also need replacement. Cost would be $199. This conflicts with everything I have read. After they made several calls, they said it was "supported", but that it would cause a lot of problems and they had never personally been able to get an HR20-700 to work for this. Are people using HR20-700 successfully with SWiM and Whole Home DVR? They said for the HR20-700 to function in this setup, it would have to be connected to the internet at all times. Is this accurate? They said a manual download had to be forced to the HR20-700 for it to work with SWiM and that this was very problematic. True? I canceled based on their recommendation that this was never going to work correctly if I didn't also replace the HR20-700. I also had serious doubts about their ability to do the install. I have a new order after talking to customer retention. New order is: 1) replace the HR20-700 with new HD DVR, 2) replace R15 with new HD receiver 3) replace H20 with new HD receiver 4) do Whole Home DVR upgrade. Cost is now $208. Now I am down from 2 DVRs to 1, but everything is new and all HD (I barely use the R15 as I don't watch standard-def), however I am spending more money. Where do I stand with the new plan? I'd rather keep my HR20-700 and just replace the H20 and R15, but not if it isn't going to work like these guys said. Under the original scenario I would have had 2 HD DVRs and 1 HD receiver. If they replace the HR20-700 with an HR21,22,23... is there really any difference in the setup? Is there any benefit to me getting rid of the HR20-700 in a SWiM/Whole Home DVR setup if the replacement is an HR21,22,23? Final question... Do any of the techs actually know how to do this? or should I expect that I will have to figure it out myself on this forum and correct the installation after they leave? Thanks to all. See 1st and 2nd order attached (2nd order is before $250 credit).