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Advice needed

Discussion in 'DIRECTV Installation/MDU Discussion' started by oscar madison, Feb 8, 2009.

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  1. oscar madison

    oscar madison Legend

    171
    0
    Aug 14, 2007
    I had two r22s installed to replace two r15s b/c of the transition of my Fort Wayne locals away from the 72.5.

    When the installer did his job he commented that my transponder numbers were low on one of the r22s he installed. He ended up just using the 72.5 setting in addition to the Slimline and all my channels worked. As I watched I noticed the red X's under 101 and 103. He said my slimline dish may need to be realigned.

    A few days later I was having trouble with that same receiver so after talking with tech support they shipped me a replacement. I hooked it up and chose sat. setup and it couldn't receive most of my channels after many tries. The tech had me look at numbers and some of them were low enough where they said they submit it to case management.

    They called the next day and setup an appt. for Feb. 14 to determine my problem. I again heard the words of the tech. support person say that my dish may not be peaked.

    So I receive a call from my daughter yesterday morning that there is some guy at the door from D*tv. I rush home and it is the original installer.

    I explain to him that no one was supposed to come until Feb. 14. Don't know how he heard about this, but he seems eager to fix it so I'm game. He takes down the 72.5 dish and looks at the numbers on the receiver, mentions they look low but gets all the channels to work. I ask him if he would realign the dish and he says he needs two people. I tell him I'll hold the ladder. He says the pitch of my room is steep. He agrees and goes up for a few minutes and turns some screws but doesn't seem to do much. He comes down and agrees he didn't do much realigning but it may help.

    If my dish is in fact not peaked what happens in 6 months when my channels go out and my dish does need to realigning? Do I have to pay for the service call then? Should I pursue this now with the case manager? I have a PIN for a few more days.

    I don't think I want the same guy who doesn't want to get on my roof coming out again. Kind of awkward. I don't want him coming back angry if he gets backcharged.

    Any advice is appreciated. Thanks.
     
  2. carl6

    carl6 Moderator Staff Member DBSTalk Club

    12,520
    958
    Nov 15, 2005
    Seattle, WA
    Check your satellite signal strength readings for all satellites on both tuners of both R22's. You can use the format below to document them.

    Most transponders should be high, with a reading above 80, preferably above 90. Some may be low or zero - those would be spot beams that you don't get. If you have any quantity of transponders with signals below 80, your dish needs alignment.

    Satellite transponders (32 total at 101º)
    [Most of your standard definition channels are beamed from 101ºW]
    1-8 # # # # # # # #
    9-16 # # # # # # # #
    17-24 # # # # # # # #
    25-32 # # # # # # # #

    Satellite transponders (3 total at 110º)
    [Several HD channels are beamed from 110ºW]
    1-8 NA NA NA NA NA NA NA #
    9-16 NA # NA # NA NA NA NA

    Satellite transponders (11 total at 119º)
    [A few HD channels, local SD channels, and Spanish package]
    17-24 NA NA NA NA NA # # #
    25-32 # # # # # # # #

    Satellite transponders (6 total at 99º(s)) [or 99º(b)]
    [Local HD channels for some cities]
    1-8 # # # # # # NA NA
    9-16 NA NA NA NA NA NA # #
    17-24 # # # # # # # #
    [Note: these can be very slow to appear]

    Satellite transponders (14 total at 99º(c)) [or 99º(a)]
    [New national HD channels]
    1-8 # # # # # # # #
    9-16 # # # # NA NA NA NA
    [Note, these can be very slow to appear]

    Satellite transponders (16 total at 103º(s)) [or 103º(a)]
    [Local HD channels for some cities]
    1-8 # # # # # # NA NA
    9-16 NA NA NA NA NA NA # #
    17-24 # # # # # # # #
    [Note, these can be very slow to appear]

    Satellite transponders (16 total at 103º(c)) [or 103º(b)]
    [Most national HD channels]
    1-8 # # # # # # # #
    9-16 # # # # # # NA NA
    17-24 # NA NA NA NA # NA NA
     
  3. Mertzen

    Mertzen Hall Of Fame

    3,682
    0
    Dec 8, 2006
    Sometimes those Xs come on without a real reason and testing it again will pass.

    Not sure how he got word, probably since it was CM. He wants to avoid back charges.

    All CM cases are supposed to go to tech sups or senior techs, Just call HSP and stipulate you will not allow same tech on property.
     
  4. oscar madison

    oscar madison Legend

    171
    0
    Aug 14, 2007
    Here are my numbers using the signal strength tool. Pretty nifty. Do I need a realignment? Thanks

    The R22 that has given me problems with getting all stations.

    Tuner Number 1


    Satellite transponders (32 total at 101º)
    1-8 95 54 91 66 92 80 88 76
    9-16 92 63 90 77 91 87 91 88
    17-24 94 78 94 88 95 95 95 96
    25-32 95 97 95 61 97 99 95 100


    Satellite transponders (3 total at 110º)
    1-8 NA NA NA NA NA NA NA 86
    9-16 NA 88 NA 88 NA NA NA NA


    Satellite transponders (11 total at 119º)
    17-24 NA NA NA NA NA 86 0 82
    25-32 83 85 88 86 80 87 84 88


    Satellite transponders (14 total at 99º(c or a))
    1-8 95 87 90 85 95 86 89 83
    9-16 94 88 89 86 95 91 NA NA


    Satellite transponders (6 total at 99º(s or b))
    1-8 0 0 0 0 0 0 NA NA
    9-16 NA NA NA NA NA NA 96 97
    17-24 59 65 100 97 93 81 98 48


    Satellite transponders (16 total at 103º(s or b))
    1-8 0 98 0 0 0 0 NA NA
    9-16 NA NA NA NA NA NA 79 0
    17-24 0 0 0 74 66 0 0 71


    Satellite transponders (16 total at 103º(c or a))
    1-8 95 95 93 92 90 93 86 89
    9-16 88 91 88 89 94 94 NA NA
    17-24 NA NA NA NA NA NA


    SWM
    1-8
    9-16 NA NA NA NA NA NA NA




    Tool created by Grentz


    Same R22 tuner 2


    Satellite transponders (32 total at 101º)
    1-8 76 56 54 0 53 80 55 76
    9-16 62 60 64 72 75 51 79 66
    17-24 86 69 88 74 93 86 92 85
    25-32 91 95 92 49 96 93 94 95


    Satellite transponders (3 total at 110º)
    1-8 NA NA NA NA NA NA NA 64
    9-16 NA 69 NA 48 NA NA NA NA


    Satellite transponders (11 total at 119º)
    17-24 NA NA NA NA NA 76 0 74
    25-32 76 74 81 77 75 78 79 79


    Satellite transponders (14 total at 99º(c or a))
    1-8 92 80 86 77 92 79 86 75
    9-16 90 79 83 78 85 83 NA NA


    Satellite transponders (6 total at 99º(s or b))
    1-8 0 0 0 0 0 0 NA NA
    9-16 NA NA NA NA NA NA 93 96
    17-24 42 55 97 95 84 73 94 0


    Satellite transponders (16 total at 103º(s or b))
    1-8 0 98 0 0 0 0 NA NA
    9-16 NA NA NA NA NA NA 75 0
    17-24 0 0 0 57 56 0 0 46


    Satellite transponders (16 total at 103º(c or a))
    1-8 89 80 87 83 82 83 74 79
    9-16 74 78 76 77 84 81 NA NA
    17-24 NA NA NA NA NA NA


    SWM
    1-8
    9-16 NA NA NA NA NA NA NA




    Tool created by Grentz


    Another R22

    Tuner Number 1


    Satellite transponders (32 total at 101º)
    1-8 94 71 89 76 89 88 89 84
    9-16 91 75 91 86 94 95 92 94
    17-24 95 80 95 95 96 97 95 98
    25-32 95 98 95 65 98 100 96 100


    Satellite transponders (3 total at 110º)
    1-8 NA NA NA NA NA NA NA 95
    9-16 NA 95 NA 95 NA NA NA NA


    Satellite transponders (11 total at 119º)
    17-24 NA NA NA NA NA 88 0 84
    25-32 83 86 89 89 80 89 82 91


    Satellite transponders (14 total at 99º(c or a))
    1-8 95 93 90 89 95 92 89 89
    9-16 94 92 90 90 95 95 NA NA


    Satellite transponders (6 total at 99º(s or b))
    1-8 0 0 0 0 0 0 NA NA
    9-16 NA NA NA NA NA NA 96 98
    17-24 59 72 100 98 94 89 97 0


    Satellite transponders (16 total at 103º(s or b))
    1-8 0 98 0 0 0 0 NA NA
    9-16 NA NA NA NA NA NA 77 0
    17-24 0 0 0 76 68 0 0 77


    Satellite transponders (16 total at 103º(c or a))
    1-8 96 95 95 92 94 94 91 91
    9-16 92 94 91 91 95 95 NA NA
    17-24 NA NA NA NA NA NA


    SWM
    1-8
    9-16 NA NA NA NA NA NA NA




    Tool created by Grentz

    Select all, then copy and paste this page to the forum!




    SL5/SL5s Tuner Number 2


    Satellite transponders (32 total at 101º)
    1-8 95 76 89 78 89 72 92 74
    9-16 94 63 95 77 95 93 84 85
    17-24 95 82 95 92 95 98 95 97
    25-32 95 97 95 67 98 100 96 100


    Satellite transponders (3 total at 110º)
    1-8 NA NA NA NA NA NA NA 80
    9-16 NA 85 NA 86 NA NA NA NA


    Satellite transponders (11 total at 119º)
    17-24 NA NA NA NA NA 86 0 83
    25-32 79 87 87 88 79 89 83 89


    Satellite transponders (14 total at 99º(c or a))
    1-8 95 92 91 90 95 92 91 90
    9-16 95 93 91 91 95 95 NA NA


    Satellite transponders (6 total at 99º(s or b))
    1-8 0 0 0 0 0 0 NA NA
    9-16 NA NA NA NA NA NA 96 98
    17-24 60 72 100 98 95 90 98 65


    Satellite transponders (16 total at 103º(s or b))
    1-8 0 98 0 0 0 0 NA NA
    9-16 NA NA NA NA NA NA 83 0
    17-24 0 0 0 72 67 0 0 77


    Satellite transponders (16 total at 103º(c or a))
    1-8 95 95 94 92 90 92 86 89
    9-16 88 91 87 90 94 95 NA NA
    17-24 NA NA NA NA NA NA


    SWM
    1-8
    9-16 NA NA NA NA NA NA NA


    Satellite transponders (7 total at 95º)
    1-8 NA NA NA NA NA NA
    9-16 NA NA NA NA
    17-24 NA NA NA NA NA NA NA




    Tool created by Grentz
     
  5. houskamp

    houskamp Active Member

    8,636
    3
    Sep 14, 2006
    looks fine to me..
     
  6. avmaster

    avmaster Legend

    125
    0
    May 29, 2008
    you have a bad cable going to tuner two on that first R-22, anytime there is a 20% difference between the tuners something is up. May be a bad fitting, or a diplexer hiding someplace.
     
  7. oscar madison

    oscar madison Legend

    171
    0
    Aug 14, 2007
    I have the CM telling me that I should get this fixed b/c at some point it will crap out even further. The problem I have is getting the installer on board with this assessment.
     

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