After 12 years, may be time to go to Direct

Discussion in 'General DISH™ Discussion' started by dlt, May 12, 2015.

  1. lee635

    lee635 Hall Of Fame

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    Even though you are using a surge protector, there could still be minor problems with your electricity provider that are giving you "dirty power". We lived in a house with old wiring and the electrical lines in the neighborhood were very old as well. We had constant problems with intermittent undervoltage situations and voltage changes and so forth. As a result, we got our money's worth out of those extended warranties on all our gadgets. We even had a dishwasher myseriously get a "bad board".

    Someone recommended a full UPS that supplies power from the battery all the time (and the "shore power" then recharges the battery), not one that switches over when the power fails. That seemed to reduce the number of electronics failures.

    Then, we moved and problem solved. :grin: Well, not sure if that's your issue or not, but hang in there and good luck.
     
  2. rapidturtle

    rapidturtle Cool Member

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    I had a hr 34 go bad a few months back. Of course I got another 34 as a replacement, and not the newer 44. I'm actually thinking of going over to dish now for the newer equipment.
    Directs one problem is that they consider all genies equal, which we the customer know isn't true...
     
  3. jsk

    jsk Icon

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    My 722K is on a UPS and I've had no problems with it.

    Do they always replace the hard drive when they "recondition" the boxes?
     
  4. Jim5506

    Jim5506 Hall Of Fame

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    I must assume (at my peril) that Dish has testing protocols for returned receivers that supposedly find the problem that was the cause of failure and fix it.

    It may be a reflash of the firmware, replace a power supply, replace a component on the MB or even replace the hard drive.

    When you receive a refurb, you can never know what it's earlier trouble was, just hope it is solved.
     
  5. fudpucker

    fudpucker Godfather

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    I switched from Dish to Directv a year ago, purely for Sunday Ticket. I've got an HR-44 Genie and two minis. They're Ok, but I find the Dish technology to feel more mature, more well designed, more elegant in just about evey way. For example: Directv's To Do list is not nearly as well laid out as Dish's is, you can't really see when a conflict is coming and why, and it is hard to adjust it from that screen, In addition, the To Do list is incorrect so often that the advice i got over and over when I started asking questions about it was typically "I never use the To Do list; just set your recordings and trust the Genie will get them right, in spite of what the To Do list says."

    Little things drive me crazy - the guide is only 1.5 hours wide and there is not option to make it 3 hours wide (or adjust it at all.) So you can't just pull the guide up and see, for example, the full prime time schedule for a channel. It's a pain in the ass just browsing to see what's on tonight.

    The USB external drive is indeed "in the place of" the internal drive. It is also not portable. It is married to a specific receiver. If you replace that receiver for any reason, you lose all of your recordings.

    I also get regular sound drop outs I never got with my Dish equipment; e.g. I'll be waching something recorded, then switch back to a live channel and there will be no sound. The only "fix" is to switch channels a few times and eventually the sound wil be back. I'm told it must be an issue with the AVR I run the sound through, but I never had a problem with this with my Dish equipment.

    In short - if not for Sunday Ticket, I'd switch back to Dish immediately. Just one person's opinion.
     
  6. BlueRidgePro

    BlueRidgePro Cool Member

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    I have been switching back and forth between Disk and Direct every two years.

    Much better rates as a new subscriber. New equipment. Free install.

    I've saved at least 25% on the total cost each 2 year period and have enjoyed always having the newest equipment.
     
  7. mwdxer

    mwdxer Well-Known Member

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    I have a friend in AZ that switches from Direct to Dish and back again every two years or so, depending on the deal. Some do not mind that. I would not like that as I am used to one carrier and would not want to give things up to go to another.
     
  8. peds48

    peds48 Genius.

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    highlight the channel on the guide and press INFO. BOOM just like that you have an entire guide for one channel.


    Sent from my iPhone 6 using Tapatalk
     
  9. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Monterey...
    Especially the ones with John Madden.....
     
  10. fudpucker

    fudpucker Godfather

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    Yeah, not at all the same convenience as being able to, in a glance, see an entire night's primetime schedule for multiple channels. That's just another example of how much clunkier Directv's interface is relative to Dish.
     
  11. joshjr

    joshjr Hall Of Fame

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    No thanks. I dont wanna reset up all series links every 2 years, figure out what the channel numbers changed to and most of all, I would not want to lose Sunday Ticket for 2 years. I guess to people that TV is less important to, you cold do that. I watch alot of TV and would never consider doing that. I dont have a small setup either though. It would be a pain in the ass and wouldnt be a free install every two years with 15 tuners either. Thanks but not thanks.
     
  12. fudpucker

    fudpucker Godfather

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    I agree with this. I had Directv for almost 15 years and only switched to Dish in 2009 because of a move and DTV did not carry the locals in HD at the time (a deal killer for me.) I liked DTV and didn't want to switch, but when I did I found that I liked Dish a lot (though there seemed to be - just my perception - more channel blackout fights than DTV, but my perception.) Only switched back to Directv a year ago because I could no longer get Sunday Ticket via other means (I had been able to legally stream it via PS3, PC from the offer from EA's Madden, etc.) and they offered it for free for a year.

    I will say that if Dish carried Sunday Ticket I'd be back to Dish immediately. I MUCH prefer the Dish hardware/software; the Genie system feels very clunky and, after having used Dish's software GUI, much less elegant than that of Dish. But I was able to talk with a CSR who gave me ST for free again this year so I'll stick with them at least until I get to end of contract a year from now. And we'll be careful not to load up our 3T HD with too many shows, because it is a pain to lose all those when you switch. However, I'd much rather stay with one system than switch back and forth every couple of years. FWIW
     
  13. lgb0250

    lgb0250 Legend

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    The first time I was with Dish I had a 622 that was great. Had it over 4 years with absolutely no problems. This time I went with the hopper and am now on my third one in 12 months! This was finally the straw that broke the camels back per se. I am returning to DTV Friday. Take the bad receivers and throw in a basically useless auto hop feature and that was enough for me. I will bite the early termination fee (offset by a $200 Visa card from DTV) just to get some solid equipment and a few more caveats that Dish doesn't offer such as:

    72 hour rewind feature. While this isn't available on every channel, it is for the ones I watch the most.
    14 day channel guide
    The ability to use Boolean searches and record features
    Quicktune feature for the nine channels I watch the most

    Both providers have their pros and cons but I find DTV to be the easier to deal with for both pricing and when something goes wrong.
     
  14. fudpucker

    fudpucker Godfather

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    I'm curious about your "pros" on DTV. Not arguing because if there weren't people who preferred each provider, we'd only have one and that would be bad for us, the consumers. I'm with DTV right now and have been with both, But for the features you mention, my comments:

    1. I agree the ability to have on demand shows is nice, although the selection can be frustrating.
    2. I also like having an ability to look out 14 hours on the guide (with the caveat below)
    3. I know how to use Boolean searches,but have never found my ability to find programs on DTV to be easier than on Dish.
    4. I though that would be cool, as did my wife, but we just never use it.

    For me though, the negatives really outweigh those. For example, on the guide, it drives me CRAZY that I can only see 1.5 hours across on the guide. I go to look at what's on prime time for the evening, and all I can see is from 7:00 to 8:30. I was so used to setting the guide to 3 hours across on Dish so I could see a full primetime listing, 7:00 to 10:pm, and I would often just browse from top to bottom to see what's on tonight. With the DTV setup, that's a pain since you can only see at any one screen 1.5 hours of programming. And you have no option at all to change that.

    The To Do list being broken/unusable for the most part also bugs me. When I first moved back to Directv I would set up a season pass for some show, then look in the To Do list to make sure there wasn't some overlap problem, etc. The program would not show up. Everyone in the DTV forums would tell me, don't worry about it, if you have it set to record don't worry what the To Do list says, I never use it., etc. Compared to the Dish to do list and the info and layout, well, I agree with them, its not worth using.

    I've had one Genie replaced in my one year, an HR-44, and they tried twice to replace it with an older generation HR-34. For Directv it doesn't matter which generation you have, if you need a replacement (or even a new one!) you get what they send you. I had to tell the installer twice, don't even come out here with an HR34, when you have 44s on the truck give me a call. I just had to replace a bad mini last week, and they sent me in the mail an older gen refurb. Oh, and my current Genie is starting to have pausing problems. I never had a problem with my 722s or 622s or my hoppers. The point being, I think you will find anecdotal data of problems with all systems. (though I feel your pain!)

    I also MUCH prefer my external USB to be a true external USB drive. I used to have on external USB drive on my Dish system that was nothing but movies, and we would hook that one up for date nights. As you know, with the DTV all of your recorded items on your external drive are attached to that one receiver. When I had to have my Genie replaced, we lost probably 150 hours of recordings because your external drive is married to that one specific Genie. It also takes the place of the internal drive.

    I loved the Hopper w Sling. There is no comparable function for the Genie. Only of interest if you like to be able to watch your shows and recordings and watch live TV when away from home. When I was in Germany on a business trip I could watch anything I wanted on my TV and DRVs at home.

    As for when something goes wrong, I really really miss the DIRT reps here. Directv has no representation or support on here. Even the little things, like they callled me and signed me up for HBO, I didn't really want it, they told me HBO and Cinemax would be free, we just wanna reward you. I said OK as long as it is free for 3 months. I get my bill, they are charging me $13 a month. So I try to get rid of HBO online. In Dish I can delete and change that kind of programming at any time day or night. With Directv, you have to call them to stop getting the channels. I did, they tried and tried to get me to keep it and finally accepted my dropping it, then wanted to sell me on internet, etc. With Dish I would have just gone into my account and checked a box and been done.

    There are more, but to each his own. I've run the experiment, many many years with DTV, then about 5 years with Dish, back to DTV for a year, and I'm ready to come back to Dish. I'm only with Directv due to Sunday Ticket, so that is one thing they have Dish does not have! BTW - when you get rid of all of the discounts you get that first year, and mine just stopped, add in all the other costs like the regional sports charge, etc. (and they both have the hardware charges,) I had to go to a package lower with DTV (200 vs. AT250) for the same approximate pricing.

    The great thing though is we have choice. I do actually hope you like DTV! And I'm still with them for another year in spite of my preference for Dish.
     
  15. lgb0250

    lgb0250 Legend

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    Like you said, to each their own. Now that you've addressed mine I will attemp to address yours.

    The guide going out only 1.5 hrs doesn't faze me in the least. Since I basically DVR almost everything I watch, the guide is rarely used.

    I never used the to do list in my previous eight years with DTV. I have 3 DVR's with the ability to record up to nine shows at one time. If I run into some recording conflicts I'm obviously watching too much TV!

    While I have the external drive on my HSW, I've used it maybe twice in the last year and that's only because I had transferred the show I wanted to watch to it. With three DVR's I've got enough storage to last me a lifetime. Won't even hook one up when I go back to DTV on Friday.

    While Dish might be the only provider out there with an internal sling player, it is not the only game out there. I had a sling player last time I was with DTV and found I just didn't use it that much. Was hoping with Dish having an internal one that I might use it more often. Wrong! While my wife and I still travel a great deal, TV just isn't a priority to us when on vacation. If I was still working and traveled on business it may be different but thankfully that part of my life is over.

    Dirt may be great for some but for others, not so great. When I have a problem I want it addressed NOW! The two times I tried to use Dirt I had to wait for hours before one replied and then another day before an answer was provided! With DTV or Dish for that matter, I pick up the phone and speak with a live person and get the answer I need immediately. Might not be the answer I want to hear but at least I didn't sit around over 24 hrs to get it.

    I have found over the years that DTV is much more aggressive on their pricing perks than Dish. While it is distasteful to have to do, every six months to a year I can call DTV and usually get my bill reduced by $30-40 without lowering my programming package. DTV seems to be geared more towards customer retention than Dish. I think my come back package speaks volumes about that. As soon as I mentioned I was going to have a $240 early cancellation charge for canceling Dish the rep put me on hold and came back and said they would include a $200 Visa card to help offset that. Since I have only been gone for a year they didn't need to offer me anything, but they did. When I calculate my cost after one year my monthly bill with the Ultimate pack will still be the same as the Top 250 with Dish. The two packs are not the same channel for channel, but close enough for me.
     
  16. fudpucker

    fudpucker Godfather

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    Cool. As you say, to each his own. While I prefer Dish for the reasons I mentioned and more, I can live with Directv if I keep getting Sunday Ticket. I will say, though, the two year price lock that Dish is offering to come back is nice; my deal with Directv only included one year of discounts.

    But I don't hold any stock nor get paid by either provider; at the end of the day, everyone has to determine what makes their quality of satellite TV best for them. For example, the guide being only 1.5 hours and no options to change it drives me batty; no biggee for you. I do travel a LOT on business, so the HWS was a very nice feature I used a lot. Etc. etc. etc.

    Good luck on the switch! One tip you probably already know, since there are still some HR34 Genies getting installed and Directv will not guarantee which model you get, give the installer a call before he comes out and make sure he has an HR44 for you. The difference in performance between the two can be pretty significant.
     
  17. lparsons21

    lparsons21 Hall Of Fame

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    Just for info, the 2-year lock in on Dish is a nice deal. But, the difference between the 1 year discounts plus 2nd year full price and the 2-year lock in is very small. From a marketing/sales standpoint, it really sounds sweet but from the real world of 2 year contracts, it is just a different way to get the same money from you... :)
     
  18. mitchflorida

    mitchflorida Godfather

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    If you are trying to "game" the system, sign a two year contract with the big discounts and then cancel after one year, and pay the penalty of $20 a month.
     

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