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All of a sudden HR24/100 won't get signal

Discussion in 'DIRECTV General Discussion' started by RogB, Jun 23, 2018.

  1. RogB

    RogB New Member

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    At our home, which has SWM, this receiver works fine. But at our summer place it suddenly won't get a signal. I've reconfigured it on the settings to change to multi switch and have a bbc installed just like I've done each time we are here and up to now it's always worked fine.

    Yesterday, after many failed attempts, the picture suddenly came on even tho 771 had been on the screen. Worked fine for most of the day and evening when suddenly it went out. During that time, however, the guide was not loading.

    Dish is SL3 and cabling is secure, no line of sight problem. Tried everything including unplugging receiver. No luck.
     
  2. doctor j

    doctor j Hall Of Fame DBSTalk Club

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    Best option is to match Dish/LNB at both sites.
    If trying to go from SWM site to Legacy, I found that setting the receiver to 18 in round dish, restart and go to completion then reset to usual legacy SL3 multi switch settings with BBC and reboot might work.
    Receiver could be bad but not likely.

    Good Luck
    Doctor j
     
  3. RogB

    RogB New Member

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    Jun 23, 2018
    Thanks, I'll try that. What I don't understand is I get strong signals on all transponders and close to 90% on signal meter.

    Could it be that the receiver is a dual tuner but I've only got one cable for tuner 1?
     
  4. RogB

    RogB New Member

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    PS

    Now it says no signal on tuner 2. I need another cable? Never did before!
     
  5. jimmie57

    jimmie57 Hall Of Fame

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    Yes, it is a 2 tuner system and you need a cable for each tuner hooking it up the old way. You would also need another BBC in that line as well.
    You can use it for a 1 tuner. Make sure it is connected to the right input on the receiver. It is labeled next to the connection.
     
  6. sigma1914

    sigma1914 Well-Known Member

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    I thought 24s didn't need BBCs?
     
  7. jimmie57

    jimmie57 Hall Of Fame

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    They have DECCA built in. The HR23 has the BBC built in.
    From the solid signal website:


    • H24 and HR24 installed on systems that DO NOT have a SWiM Switch require B-Band Converters
     
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  8. RogB

    RogB New Member

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    Well this is strange. Tried again today and suddenly got a picture but only on ch 201. Great resolution. Every other channel says 771, signal loss on Satellite In 2.

    Any clues as to what's going on? What does In 2 mean?

    Thanks
     
  9. jimmie57

    jimmie57 Hall Of Fame

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    Go into satellite set up and make sure it is on SL3 and set to Multiswitch. Sometimes it is difficult to get them to switch when they have been hooked to a SWM system. You might have to choose Multiswitch first and then SL3.
    Make sure it is set to 1 Tuner.
     
  10. RogB

    RogB New Member

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    Jun 23, 2018
    Went back to Sat setup, still says SL3 and multiswitch. I changed setting to 1 tuner and now it says No signal available on Tuner 2! The sat cable goes into tuner 1.

    I'm beginning to think I need both cables. What I don't understand is why I've never had this happen before.

    Frustrating!
     
  11. jimmie57

    jimmie57 Hall Of Fame

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    Check the signal strength on the 101, 99 ca and 103ca satellites. Post those back here. All should be at least 80 plus.
     
  12. texasbrit

    texasbrit Well-Known Member

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    Yes you need both cables. SWM is a single cable system. Non-SWM systems ("Multiswitch") need both cables connected. But if you make the DVR a single tuner box, you don't need sat2 to be connected . Make sure your DVR is actually set to single tuner.
     
  13. RogB

    RogB New Member

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    Jun 23, 2018
    How do I set DVR to single tuner?

    Thanks
     
  14. slice1900

    slice1900 Well-Known Member

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    I wonder if a recent firmware update screwed something up for the HR2x DVRs when in legacy mode? That's a less and less common config these days and might not have been tested with just one cable connected. Can you check the system info screen and see the date of its last firmware update?

    If it turns out that's the case, or it is just "something weird happened and no one knows why" probably the path of least resistance would be to upgrade your summer place to SWM - either replace the LNB with an SL3 SWM LNB (if the dish is easily accessible it swaps out fairly easily without needing to realign the dish) or add a SWM8 otherwise. You'd also need a PI21 or PI29 power inserter for either option, but no splitter is required for just one receiver. Total cost for either option should be under $50 off eBay or Amazon, less if you buy used.
     
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  15. studechip

    studechip Godfather

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  16. RogB

    RogB New Member

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    Thanks, I knew that and already changed setting to one tuner. Didn't help. I thought there was something on the box itself.
     
  17. RogB

    RogB New Member

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    101 with few higher exceptions is in mid 60s from1-32

    99ca in mid 20s 1 to 24 and all NAs 25 to 32

    103ca 1 to 8 all NAs
    9 to 24 mid 20s
    25 to 32 all NAs
     
  18. jimmie57

    jimmie57 Hall Of Fame

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    You definitely need to align the dish.
    Or, trees / leaves, etc. have grown into the straight line of sight needed for the signal.
    ?????
     
  19. RogB

    RogB New Member

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  20. slice1900

    slice1900 Well-Known Member

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    If you see such a huge difference in your signals then it is probably weather related - when the wind is blowing a certain way a tree gets in the way (or out of the way) or your dish mount has worked itself loose and is wobbling around like a weather vane.

    Either way you need to get that properly aligned and giving you consistent readings before going any further, and see if you still have the other problem once that's done.

    You should have some 100s on 101, and your 99ca/cb and 103ca/cb readings should be in the 90s, with 80s acceptable but nothing below that.
     

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