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Discussion in 'DIRECTV General Discussion' started by F1 Fan, Jun 8, 2010.
Ditto. Did 2 reboots, looks mellow, so far.
If you Google DIRECTV, you get the website. It would be a major step forward for DirecTV to put up something about this today on the home page of their website.
It won't be an apology. Corporations have to be pushed into corners to do that, and even then, they're usually only grudging mea culpas. But a website notice telling people about the double RBR solution would be a huge change in corporate openness for DirecTV.
Then you figure out how the problem happened and how to keep it from happening again. Let's assume that it's guide data that did this. Why should guide data cause the entire DVR to lock up? Shouldn't any "fix" of the problem be extended to making sure that the guide data can't result in a hard lock of the DVR? Let's continue to explore examples. Numerous people have pointed out that this isn't the first time that guide data has caused a lock up. That would imply to me that the process for ensuring that the guide data is solid may well be flawed. So shouldn't any "fix" of the problem be extended to making sure that before the guide data is pushed, it has had to go through some kind of validation process to ensure that the data itself is solid?
With regards to process, the beautiful thing about process is when it works exactly like it should. Many folks have, rightly, pointed out that the DirecTV process went just like it is supposed to. That doesn't necessarily mean that it's the correct process or that the process doesn't need improvement. It merely means things happened like they were supposed to. Twitter got updated. Facebook didn't though. The website didn't. So shouldn't any "fix" of the problem involve examining the process and even if it went exactly like it was supposed to, if the process can be improved, go ahead and improve it?
Again, I know DirecTV folks read this forum. I hope they take these kinds of customer concerns back to their management and improve the process. I mentioned to someone else that I remember when DirecTV had commercials that simply pointed out how they were the best in customer service. I'd love nothing more than for them to get back to being able to have those commercials, instead of the petty "DISH sucks" commercials they currently have.
I'd hate to be a CSR today. I wonder how well their phone system is handling the traffic.
HR20-700 was dead had to unplug it works
Make sure you restart is a second time within 30 minutes of coming back up.
These are not the droids you're looking for... :lol:
I had 2 dead DVR's. I did 2 back to back red button resets. All is well at the moment.
A quick solution to my problem and finding out about the free HD promotion. Thanks for being here DBSTALK, I don't know what people do that don't know that forums like this exist.
Unfortunately I've got agree with that. It's not just DirecTV, it's airlines, cable companies, BP, and even the government that doesn't want to tell you what's going on...
I'm sure DirecTV is "working on it," but if they'd been a bit quicker in getting the word out they may not have gotten their phone lines quite so clogged.
Who knew two (or three) restarts would be required, unless they came here or had a Twitter account that they remembered to check?
NO KIDDING!!! Just got a "Twitter is over capacity" error "Too many tweets -Please wait a moment and try again in a few minutes!"
Doug, just tried the link and I get message "Twitter is over capacity."
They don't know what they don't know, or they've all turned green with envy.
I'm retired so I just got done canvassing my neighborhood (5 families w/ Directv) and telling/showing them how to do two resets within 30 min. It's really nice when us dbstalkers can help out our neighbors and Directv when these things happen
unplugged twice and everything is fine for me so far. I will say I was "WTF" this morning but went straight to DBSTALK and all is fine now, thanks.
Same here! Way to go D*:nono2:
Ok I tried to a red button reset. The power light came on for about 2 seconds. I had to unplug the unit. It rebooted fine but still didnt respond to the remote. I tried the red button reset again and the unit worked fine after the reboot.
He's giggling and snorting while typing his "article." It's a dream come true for him.
California is waking up. Now the whole country is awake........
All three of my HD DVRs required 2 RBRs. The second was required to regain remote control responsiveness.
CNN reporting that D12 crashed into D10 and both exploded, nothing to worry about