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All receivers dead this morning! (6/8) Had to RBR

Discussion in 'DIRECTV General Discussion' started by F1 Fan, Jun 8, 2010.

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  1. Jun 8, 2010 #561 of 1223
    sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    Thanks, bud. I lost my troll decoder ring. ;)
     
  2. Jun 8, 2010 #562 of 1223
    matt

    matt New Member

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    I was pissed because I just bought one off of ebay and activated it yesterday. I thought it was dead and I was trying to figure out how it took out my HR20 with it :D

    I bet the phones are ringing off the hook at D*!
     
  3. Jun 8, 2010 #563 of 1223
    Alan Gordon

    Alan Gordon Chancellor

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    "Broken" implies they need fixing.

    In this case, "issues" is a better word since the "issues" can be fixed by rebooting twice within a window of time.

    I did get a kick out of the writer commenting on the message about call volume since I get that message 50% of the time when I call. :D

    ~Alan
     
  4. Jun 8, 2010 #564 of 1223
    C-I-O

    C-I-O Duplicate User (Account Closed)

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    I said:
    "Go long horns?"

    or.. was it
    "see spot run?"


    :lol:


    Anyway,
    Ever been in one of these horse races and ran the race without those Blinders on? :rolleyes:
     
  5. Jun 8, 2010 #565 of 1223
    scott72

    scott72 Icon

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    Mine did too for a few minutes, but then locked up again.
     
  6. Jun 8, 2010 #566 of 1223
    t_h

    t_h Icon

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    Why does anyone post anything at all then? :lol:

    Sounds like she's upset, as am I. Folks saying over and over again what is or isnt the cause and that its no big deal seems to be the pointless parts of the discussion.

    This wasnt as simple as a couple of reboots for us. I unplugged and replugged the dvr twice and just got a momentary blue light and then nothing. I figured at that point that the dvr had died. So I pulled the tv and stand out from the wall, disconnected all the wires, and tried a third replug with no connections just to see if that'd help. It didnt. So I called directv and got no response. Swell. Then I spent 20 minutes installing directv2pc on my htpc so I could presumably play the shows from the upstairs dvr and get everyone else in the houses morning routine going. Big hassle since I had to create a new email account to get yet another activation code for the software and I misspelled the email name I created so I had to do the whole thing twice to install and activate it. Then it wouldnt work either. It saw the upstairs dvr but wouldnt play anything, giving me the oh-so-helpful "an error has occurred!". Nice job on the error handling and reporting there boys!

    Thats when I checked the upstairs dvr and found it was dead too. Pair of unplug/replugs did nothing, no lights.

    Now I'm wondering if the power outage we had two days ago may have killed both dvr's and I'm looking to see if I can find the pieces of paper with all our series links written on them and trying to call directv again to get another non answer.

    In the meanwhile, my 5 year old is asking me every 20 seconds if its fixed yet. He's not eating and my wife is getting ticked about that. I'm getting ticked that I'm being asked the same questions every 20 seconds.

    That was, in fact, about 2 hours worth of aggravation. I still havent pushed the tv and all the wires back up to the wall. I'm grumpy and tired.

    You feelin' me now? :mad:
     
  7. Jun 8, 2010 #567 of 1223
    sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    Is bamatech the ranter back? :rolleyes:
     
  8. Jun 8, 2010 #568 of 1223
    susanandmark

    susanandmark Godfather

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    And you're implying that, after three such instances hit the majority of users in the past year that something doesn't need to be fixed?

    Look, this isn't the end of the world. It's not even the worst thing, I'm sure, that will happen to me today. But dragging out a ladder to climb up and reset the stupidly placed theatre room box, digging around behind my massive jumble of cords in our entertainment center (the space shuttle, my husband says, has less wires) to pull the plug on another, lying on my back to and shimmying under the armoire to unplug the one in bedroom, etc., etc. and on and on isn't the best way to start my day.

    Oh and, by the by, posting "get a life" is the equivalent of "I know you are but what am I" in terms of conversational debate, either online or in face to face conversation. Posting "get a life" is actually far less helpful, and infinitely more indicative or having too much time on one's hands, than articulating a valid complaint. I mean, if it's all so useless and unimportant than why did you bother to read it in the first place, let alone reply?
     
  9. Jun 8, 2010 #569 of 1223
    scott72

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    I don't think we can determine at this point whether they are "broken" or just have "issues".
     
  10. Jun 8, 2010 #570 of 1223
    prospero63

    prospero63 Godfather

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    It's not either or. People want both. They want the folks who are responsible for putting out the fire to put out the fire and the folks who are responsible for communication the status to communicate the status. It's really a quite simple concept.
     
  11. Jun 8, 2010 #571 of 1223
    bossfan50

    bossfan50 AllStar

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    Yes this is inconvenient. But I am happy that it happened this morning and not tonight during the NBA finals game. Go Celtics!
     
  12. Jun 8, 2010 #572 of 1223
    Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    In the context of the reply... the one I was responding to.. .was referring to the software update... and that is what I am replying to.

    So is that so hard to understand?

    Do you really think DTV doesn't check the data before it goes out?
    Obviously something happened... no one is saying it didn't.

    BTW... if we refer to guide updates as "an update last night"... then your boxes receive updates 24/7 every moment of the day.
     
  13. Jun 8, 2010 #573 of 1223
    prospero63

    prospero63 Godfather

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    And she has changed beats several times, changed genders once, and covered both of the Pirates of Silicon Valley
     
  14. Jun 8, 2010 #574 of 1223
    hilmar2k

    hilmar2k Hall Of Fame

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    This thread is hilarious. My DVR's were down for 20 minutes. A couple RBR's and all is well. People are awfully worked up about little things today.
     
  15. Jun 8, 2010 #575 of 1223
    DarinC

    DarinC Hall Of Fame

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    Tribune may (or may not) be responsible for providing bad data, but DirecTV is definitely responsible for designing DVRs that completely lock up just because guide data is bad. Especially since this has happened before. They've had plenty of time to either: a) develop firmware that is capable of dealing with such an error in a much more graceful manner, or if that is somehow impossible, b) develop an upstream filter on their end that checks the data for errors before broadcasting it. The concept that something as simple as an error in guide data can bring down nearly their entire (DVR equipped) customer base is crazy to me. Particularly if that data is provided by a 3rd party. If the data itself is out of your control, then it's especially important that your hardware can deal with the inevitable glitches in it.
     
  16. Jun 8, 2010 #576 of 1223
    Goodwrnch03

    Goodwrnch03 Mentor

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    To Earl, Doug. Stuart, and all others who contribute in a HELPFUL manner:

    Give up you will never please these people on here, becasue most of them have no life and just want something to complain about.

    I know i am not on here very much; but when i need answers this is where i come. I have three DVR's, discovered the problem at 12:35 EST and by 1:05 EST all was corrected and back working. Those who know me say i am short tempered and have a hot head, but i have worked with electronics and programming for 20+ years and these things happen.

    Thanks for what you do, it is much appreciated; and to those who just want to complain, GET A FREAKIN LIFE, it is TV for God's sake.
     
  17. Jun 8, 2010 #577 of 1223
    sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    Sorry your kid & wife don't listen & don't have patience. :shrug:
     
  18. Jun 8, 2010 #578 of 1223
    prospero63

    prospero63 Godfather

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    <sarcasm>Right, because if it interfered with you seeing the Lakers crush the Celtics, well then it would be bitching time. But since it was only Cailalou (or whatever it's called) shut your mouths and worry about the oily birds. Or something. </sarcasm>

    It has nothing to do with pushing a red button twice and doesn't even have anything to do with time. It has to do with paying for a service and having a reasonable expectation of reliability to see that once again an apparently systemic failure within DirecTV's ENG process has once again reared it's ugly head.
     
  19. Jun 8, 2010 #579 of 1223
    Carl Spock

    Carl Spock Superfly

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    Valid point.

    It's just that I'm a reliability fanatic. I don't care how good something sounds/looks or how many features it has. When it doesn't work, it's useless. It's the reason I could never be a CE'er. To be involved with the Cutting Edge program, you have to be willing to have your equipment not work right. In fact, you have to expect it. That would drive me crazy. I demand equipment work or get the heck out of my house.

    This morning my DVRs were more like rocks than a computer. They were broke.

    I'm the one who had issues! :grin:
     
  20. Jun 8, 2010 #580 of 1223
    adamson

    adamson Godfather

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    All is well with me today....hi earl :)
     
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