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All receivers dead this morning! (6/8) Had to RBR

Discussion in 'DIRECTV General Discussion' started by F1 Fan, Jun 8, 2010.

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  1. Jun 8, 2010 #701 of 1223
    namja

    namja AllStar

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    All 3 of my HD DVRs were also "dead" when I woke up this morning. Had to unplug, wait a bit, plug back in, reboot. Then I had to RBR again just to make them work.

    If this isn't buggy software, what could it be? It's affecting millions of people across the country.
     
  2. Jun 8, 2010 #702 of 1223
    DogLover

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    With all due respect to wikipedia, in common language software and data are different.

    Now to be fair, it is a good idea to make certain values "data", rather than instruction. For example: The text that is displayed on a screen. You mgiht not want that hardcoded into and instruction. You would put it into a file or other data structure, so that it could be easily and safely changed when marketing decides they want different text on a screen. In that way, you can say that the text is "data", but that it is part of the "software". In that way wikipedia is correct.

    However, in the case above, this data is generally static. It may change more often than the software, but doesn't change all the time. It could be made part of the instructions, but it is better programming for it not to be. It is part of the the action.

    The case of guide data is very different. It is contantly changing. It is part of what is being acted upon. It is not software.
     
  3. Jun 8, 2010 #703 of 1223
    scott72

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    And if it does, prepare for a very large monthly increase later this year on all packages.
     
  4. Jun 8, 2010 #704 of 1223
    Barry in Conyers

    Barry in Conyers Godfather

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    DirecTV sent out SOMETHING in the data stream that locked up most of their HD DVR's.

    Whether it was software or guide data or something else is irrelevant to the paying customer; it should not have happened.

    IIRC, this is at least the third time this same general scenario has happened in the last 12-18 months. Again, whether it was software or guide data or something else is irrelevant; it should not have happened the first time, much less the second or third time.

    OK D*fenders, attack!!!
     
  5. Jun 8, 2010 #705 of 1223
    FHSPSU67

    FHSPSU67 CE'er & Retired Engineer DBSTalk Club

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    It would be best to start a new thread and list your satellite signals on that receiver (both tuners) 103c and 99c.
     
  6. Jun 8, 2010 #706 of 1223
    prospero63

    prospero63 Godfather

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    1.8 million people call and ask for a service credit, and I'd take you up on that. That's been my point the entire time. If as consumers folks accept failure, then they are going to get failure. If they demand (and the only way they can do it is with money) accountability, the company suddenly has a really compelling reason to "do better".
     
  7. Jun 8, 2010 #707 of 1223
    curt8403

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    things seem to be getting a bit nasty. Let's not let this turn into a knockdown Dragout.
     
  8. Jun 8, 2010 #708 of 1223
    namja

    namja AllStar

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    The software, if it was working properly, should reject all bad data and not freeze up. If the software freezes up because of bad data, then that's bad software.
     
  9. Jun 8, 2010 #709 of 1223
    Doug Brott

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    Are you suggesting that DIRECTV get all over Tribune on this in support of it's customers .. Good suggestion ;)
     
  10. Jun 8, 2010 #710 of 1223
    prospero63

    prospero63 Godfather

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    Is that the reason for DirecTV's increases earlier this year? Is your implication that if we were to all accept failure with abject silence that DirecTV would never increase their fees? Because I'm pretty sure it has nothing to do with people getting credits for service interruption and everything to do with supply, demand and what their user base will accept.
     
  11. Jun 8, 2010 #711 of 1223
    Doug Brott

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    This was happening on ALL versions .. This was not related to the software update overnight.
     
  12. Jun 8, 2010 #712 of 1223
    DogLover

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    I think that's a good suggestion, too. If the bad data come from Tribune, then DirecTV should be having some serious discussions with them! Some that list the monetary cost of this bad data.
     
  13. Jun 8, 2010 #713 of 1223
    jonny4

    jonny4 Mentor

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    I have 3 HD-DVR's not working and on the same day WoW decided to do a 24 hour maintenance on the server I play on and on the day it is pouring down rain outside. I guess I will head to the mall and maybe go see a movie.
     
  14. Jun 8, 2010 #714 of 1223
    sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    :lol: Lots of naysayers here seem to be an experts on how to run the Directv boxes. I hope you all are coding software out there...you'd be billionaires with your ability to write uncrashable code.
     
  15. Jun 8, 2010 #715 of 1223
    Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Your phone book contains data (the numbers) .. The hardware is the paper, your hand/arm and your eye .. The software is "open book, find page, read number" ..

    Is that clear?
     
  16. Jun 8, 2010 #716 of 1223
    DeweySat

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    My daughter called from Las Vegas and said both DVR's were locked up. I just checked ours (Arizona), and they were too. I re-booted both, and they started to work, but would not accept commands from the remotes. These are HR21's. Looks like a really serious problem. I have never seen anything this bad before. No TV tonight I guess.

     
  17. Jun 8, 2010 #717 of 1223
    Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    All fair points. But at the end of the day I think you'll find service restored for 99.999% of subscribers, and you'll find that DIRECTV's uptime record is as good or better than any other multichannel provider. This is just one of those days, and I urge everyone to be cool and calm about it.

    A word to Mr. "in Conyers" ... you're right that outages shouldn't happen. In the end they do. I'm not suggesting we all storm the gates of El Segundo for it, nor am I suggesting that we lay down and allow the marketing steamroller to turn us into DBSTalk jerky. Something in the middle seems like a much better answer.
     
  18. Jun 8, 2010 #718 of 1223
    Xsabresx

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    Seriously. You have to be a personal injury attorney. The answer to everything isnt "hittin em in the wallet".

    Virtually everything has an acceptable failure rate. When dealing with electronics, software, and hardware and data nothing is 100% fail-proof. Things do happen sometimes. Expecting things to never go wrong is setting the bar way too high. Why do you think Directv has an entire tech support department? Because things go wrong on occasion. Expecting compensation every time things go wrong is absurd in my opinion, especially when we are talking a couple of hours.
     
  19. Jun 8, 2010 #719 of 1223
    scott72

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    It has everything to do with the bottom line. Common business sense tells you that if they shell out millions in refunds for today, they're going to recover that money in some fashion, most likely in increases. Again, I choose to pick my battles and this is one I will let D* win, but I will be back to fight another day when I want a new piece of equipment or a discount on a sports package.
     
  20. Jun 8, 2010 #720 of 1223
    hilmar2k

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    As stated over and over again, you need to restart twice.
     
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