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All receivers dead this morning! (6/8) Had to RBR

Discussion in 'DIRECTV General Discussion' started by F1 Fan, Jun 8, 2010.

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  1. Jun 8, 2010 #1101 of 1223

    DCSholtis Up The Irons!

    Aug 7, 2002
    This worked for me too. I had my DVR set to record a movie off Showtime only to wake up to find out the box was unresponsive but the DVR was still recording Showtime some 6 hours later. 2 RBRs corrected it.
  2. Jun 8, 2010 #1102 of 1223

    mung Cool Member

    Jun 8, 2010
    So now that everyone is happy and has their DVRs working how do I get mine fixed? Hit the reset button at around 3:30, went out got back at 9:00 and guess what, still at Step 1 of 2. I guess I should call support again and see if I get someone who will believe that what I have going on is more than the normal frozen DVR.
  3. Jun 8, 2010 #1103 of 1223
    Carl Spock

    Carl Spock Superfly

    Sep 3, 2004
    mung, pull the plug and wait fifteen minutes. Plug it back in and see what happens.

    You don't say what kind of receiver you have, but consecutive red button reboots, which was the initial solution, didn't do the trick for my HR20-700. I had to reload the software to get mine to work.
  4. Jun 8, 2010 #1104 of 1223

    FHSPSU67 CE'er & Retired Engineer DBSTalk Club

    Jan 12, 2007
    Windber, PA
    Give it a little time and you may see things start to re-populate.
  5. Jun 8, 2010 #1105 of 1223

    mung Cool Member

    Jun 8, 2010
    I had it unplugged for 15min when I switched it out with the other box. It's a HR22-100. How do I reload the software? I haven't opened these up or anything like that. Is there any way to get past the waiting for satellite stuff to get into the menu and see what is going on with the box?

    Waiting on hold for support right now to see if they might be able to tell me something other than wait until we have a fix for it, this time.
  6. Jun 8, 2010 #1106 of 1223

    kikkenit2 Icon

    Oct 25, 2006
    And over half of those 20 million boxes lock up all at once and you claim it's no big deal. Stewart you lose a lot of hard earned respect with statements like this. My last software update was may 25. A simple program guide problem shuts me down twice today and it's no big deal. Well the busy signal I got all day calling them was. The fools are the people that don't read this forum.
  7. Jun 8, 2010 #1107 of 1223

    mung Cool Member

    Jun 8, 2010
    OK. So support said "its supposed to be fixed" I said "yep but it's not". So she talked me through the scan disk and the box had no clue I was even hitting anything on it. Just booted like normal and got stuck again. So they are sending me a new box. Might have the service I pay for back by Thursday if I am lucky. Good thing I have an antenna on the roof and can still use my TV until they send me the new box. Also a good thing I didn't wait around any longer for the magic fix that the first support person said would happen. I knew there was no way they could get into the box if it wasn't fully booted.

    They are being very nice though and aren't going to charge me anything or extend my contract, to send me a replacement box for the one they hosed. I really should be grateful for that.

    This is almost as good as when Dish shutoff the channels that we watched the most because of their dispute over what would have amounted to $1.00 extra a month. Didn't ask me if I was willing to pay that extra dollar to not have my kids bugging me because they were without cartoon network for a week. That was the day I switched to DirecTV. I have to admit it's better than Dish but it's still not great.

    But hey customer service has gone in the toilet over the past few years and it's all OK. The stories I could tell about horrible customer service in just the past month......I wish I could treat my customers like that and still keep my job.
  8. Jun 8, 2010 #1108 of 1223

    Bitgod AllStar

    Sep 23, 2006
    It seems like sometimes you have to reset it enough times. It seems like my unit is ok now, after the 3rd time I pulled the power and let it sit.
  9. Jun 8, 2010 #1109 of 1223

    BKC Icon

    Dec 12, 2007
    Cool thread :lol:
  10. Jun 8, 2010 #1110 of 1223

    drpjr Icon

    Nov 23, 2007
    I would like to make an observation before this thread goes away. It would appear that about 4:30am pst D had a major system wide problem. I think I can safely say it created a widespread panic and a firestorm of posts here not to mention crashing D's customer service. At about 6:30am pst MicroBeta reported a widely sucessful fix (2 consecutive RBRs) for the problem. At about 12:00pm pst D implemented a systemwide fix which by reports here seems to have done the job. It would appear that the ability to deliver the remedy took much longer than to actually identify what the problem was. So to sum it up: From first report D was able to identify the problem, solve the problem and deliver a fix for the problem- In less than eight hours. I don't have anything of this magnitude to compare with but the last time sombody ran over a Comcast distribution box in my neighborhood it took three days to regain internet/cable service and that only affected about 6000 homes. I will let you all draw your own conclusions on this issue but I know what side of the fence I come down on.:)
  11. Jun 8, 2010 #1111 of 1223

    marker101 Legend

    Nov 6, 2007
    Don't even care. Stuff happens...sometimes you have to break something to fix it. I wasn't watching TV at all this morning/afternoon. It works as it should now. Life goes on.

    99.9% uptime guarantee still good.
  12. Jun 8, 2010 #1112 of 1223

    MadMac Legend

    Feb 18, 2008
    Am I the only one who didn't experience this?
  13. Jun 8, 2010 #1113 of 1223
    Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

    Nov 15, 2005
    Excellent summary.
    Might I also add that not only did MicroBeta do an awesome job helping people in this thread, DIRECTV had the instructions on their website for a dual reboot very early this morning too.

  14. Jun 8, 2010 #1114 of 1223

    viperlmw AllStar

    Oct 20, 2007
    No, he meant 30 min. It took me that long once on a 750 gig Seagate in an MX-1. Thought I had lost everything after several rbr, then unplug (actually, I'm on a wall switch, so it's convenient) for 2 min, then 10 min, then finally 30 min and it came back.
  15. Jun 9, 2010 #1115 of 1223

    ricochet AllStar

    Aug 21, 2006
    Why do people think this was caused by bad data coming from Tribune? Maybe I've spent too much time parsing weird SCTE-65 tables in MPEG streams but it seems much more likely that the tables DirecTV generates and inserts in the stream were somehow improperly formed rather than the data contained in those tables being bad.
  16. Jun 9, 2010 #1116 of 1223
    Jeremy W

    Jeremy W Hall Of Fame

    Jun 19, 2006
    Anything to take some of the blame away from DirecTV.
  17. Jun 9, 2010 #1117 of 1223

    vbedford AllStar

    Jul 24, 2008
    You should call and tell them you want a HR24 Mung.

    Don't let them kick you around anymore.


    It ends today it ends now.
  18. Jun 9, 2010 #1118 of 1223

    DCSholtis Up The Irons!

    Aug 7, 2002
    Just got an apology email from D* a few minutes ago for the receiver problems today. Nice touch by D*.

  19. Jun 9, 2010 #1119 of 1223
    Lord Vader

    Lord Vader Supreme Member DBSTalk Club

    Sep 20, 2004
    Galactic Empire
    Then I think I better stop watching TV naked from now on.
  20. Jun 9, 2010 #1120 of 1223
    Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

    Jul 12, 2006
    Los Angeles
    As far as I know, the GUIDE data is sent directly from Tribune through some magic tunnel into our receivers .. Still ..

    regardless of cause, the boxes really shouldn't be locking up. I hope that whatever happened this time can be fixed so that we don't see it ever again.

    And before you go there .. each of the previous two times were unrelated to each other (despite what it looked like) and I suspect that this time is unrelated to what happened the first two times as those have already been corrected .. Still doesn't make it "good" by any stretch.
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