So, I had a Hopper system installed a week or two ago and it has worked well for the most part besides it taking the tech 7 hours to install 2 receivers at a pre wired house that already had a current dish up there. It has lost signal a few times with no bad weather to explain it and we have the occasional audio drop out but nothing that pissed me off too bad. I got home today around 5, turned the TV on and it was searching for signal, running through the sats and transponders. I figured the power went out, looked at the stove, nope power didn't go out. I let it do that for about an hour with no progress, still at 0 of 5. So I reset it and let it sit for about an hour twice with the same results. I checked dish and wiring all looked as they did after installation. Then I called the tech that installed it on his cell. I figured he may be interested in not getting a rework. Nope, he said to call the 800 number. So I called, did all the troubleshooting with them, and I have absolutely no signal. They said they would send a tech for free under the 60 day installation warranty. Then they said they couldn't get one here for five days. This is when I got pissed. In justification, I live in a city with 3 installation companies and roughly 95,000 people, half of which live on a college campus and a military base who are exclusively cable and don't have satellite. I drive past one of the companies everyday and there are always 10+ vans parked out there at any given time. I think 5 days, through a weekend is an unacceptable time to wait for a customer who is paying to have a service that has never worked completely smooth since it was installed and is now totally inoperable. So, I am about to do what any smart consumer would do who isn't happy with a service, cancel. I just got finished locking my credit card so it will not accept any charges and I am about to call and cancel. I am sure they will send me a bill for the ETF that I won't pay, and when they hit my credit I will have the BBB and my attorney deal with it. I really do like dish and am sad to leave, they have several more channels than DTV. But, when I had a hardware issue with DTV they had someone there within 24 hrs. If the DIRT team can help I welcome it and any advice. My main goal here was to make sure my expectations are not too high. Sorry I rambled so long, I'll shut up now. Thanks.