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Am I just lucky?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by jmcguire56, May 12, 2008.

  1. Fatboy72

    Fatboy72 Cool Member

    Jan 21, 2008
    I've had my HR20-700 since early feburary. It has a thing, It likes to lock up during a delete the night before a new software update is ready.

    It did so last night @ 8:30 pm While deleting a watched program.
    It downloaded the new software update @3:30 am.

    It has done this every update. I dont mind it really, At least I know when the update is ready. :)
  2. feschiver

    feschiver Legend

    Dec 19, 2006
    I have 2 HR20- 700 with doing ce's with very few isues :D
  3. msmith198025

    msmith198025 Member of the Year

    Jun 28, 2007
    It is a mass produced piece of hardware. Some units will have flaws, MOST wont. The sub base represented here is simply not large enough to give an accurate view of the overall stability of the HR series. I am not trying to discount people that have had problems, simply saying I doubt they are the majority

    And as another poster pointed out, discussion boards tend to be more biased towards the negative aspect of what happened. People generally dont start threads to praise a piece of equipment that performs as it should.
  4. msmith198025

    msmith198025 Member of the Year

    Jun 28, 2007
    I disagree. I use my living room and bedroom units daily for multiple recordings. I have had one slight problem, (that I have yet to actually trace to the receivers since it happened on both of them at the exact same time) . Other than that hiccup, mine have done exactly what I have expected of them
  5. glennb

    glennb Hall Of Fame

    Sep 21, 2006
    I've had my HR20 since October of 2006 and it's had some minor problems but it's been great now for a very long time.

    I suppose one of the users that has had a lot of problems will think I'm lying, quote me, add a small rant about it only being a matter of time or some other bullsh*t remark and add one of these - :nono2:
  6. keyoctave

    keyoctave Mentor

    Jan 9, 2005
    Like you, I have been with D* for 11 years and went from a Tivo to HD (HR 20-100). I also was somewhat scared after reading about all the problems that owners were having using D* DVR units over the past few years. I have to say that my experience so for (1 month) has been positive. There are features that I like on the HR20 and ones that I miss on the Tivo (especially dual buffers). Tivo's were not perfect either. I had spontanious rebot problems and times when the picture would lose color. I do feel that the interface was more glitch free than D* DVR's but I do feel in time they will get them to that point. So, I am pretty much satisfied with my switch. :)
  7. jmcguire56

    jmcguire56 Cool Member

    Dec 30, 2005
    My HR21-200 is in the living room and get the most use out of all 3 units we have...(I also have an R15 and a DirecTivo).

    I have 20 Series Links programmed so far and the true test will be Tuesday through Thursday when the heaviest recording takes place. Both tuners will be recording between 8pm and 11pm.

    I would expect that if I was going to run into problems the next few days would be it.
  8. HighVoltage

    HighVoltage Legend

    Nov 27, 2007

    Not necessarily. My HR20-700 was <insert here> (issue, trouble, problem, any other synonym or related word) free for ~8 months and then began exhibiting various issues like KOD bug, 771, etc.
  9. ChrisPC

    ChrisPC Godfather

    Jun 16, 2003
    Same here. I've had my HR20 for 2 years with no major problems. I even connected an eSATA drive; it works flawlessly. The worst thing is that the "super crop bug" shows up sometimes.
  10. jwd45244

    jwd45244 Hall Of Fame

    Aug 18, 2006
    It is good to hear that people don't have problems or that the benefit gained outweighs the costs. That does not diminish the fact that some people are having significant problems.

    If the people that are having problems do nothing about helping themselves other than coming to one of these forums and kvetch, then they do themselves a disservice. There are plenty of people who are willing and able to help. Not the least of these are the DirecTV CSRs.
  11. Stuart Sweet

    Stuart Sweet The Shadow Knows!

    Jun 18, 2006
    It's fair to say that the people who report problems here have them. Of course they do. I think those are completely legitimate and I am proud to be on the front lines of getting those problems to DIRECTV's attention.

    However, I also think that there are hundreds of thousands of HR20s and HR21s out there and most are doing well enough that their lessees don't feel the need to seek out a web site to talk about them. That's true with most consumer electronics, the user groups tend to have a high proportion of both "dedicated fans" and "people with legitimate issues", and very few in the middle.
  12. Ken S

    Ken S RIP

    Feb 12, 2007
    What are you disagreeing with? That I don't think it's luck? I'm glad you haven't had but one problem with your unit. That doesn't mean there aren't inherent flaws in the software that could trip up any machine out there at some point.

    Once again, look at the release notes from all of the NRs and CEs....there have been a LOT of them and almost everyone speaks to "stability" fixes.

    Let me clarify this before the crowd with their pitchforks and torches come running after me again. (msmith, I am not saying you are one of these folks)

    1. I am not saying the HR2X is a POS, I'm not a Tivo zealot either. I just want my HR2x boxes to record and playback the programs they're set for without having to babysit them. When the units work properly they have some very nice features. I'm not looking for perfection.
    2. There are bugs in the software (and maybe the hardware as well) that MAY potentially cause a problem in every machine in use.
    3. There are people that don't consider some of the problems to be problems.
    4. There are people that either don't notice the problems or don't use the machine in a way that may bring about the issues that affect so many others.

    The machine is getting close to two-years AFTER public release and is still exhibiting several of the same issues it did at the beginning and is still undergoing a fairly rapid patch, re-patch, patch the patch cycle. In some ways this is good as they haven't abandoned the machine yet, but it is also indicative that there are system-wide software issues. Yes, I realize they have added features as well.

    I understand some people disagree and honestly believe the HR2X series to be a very solid, reliable piece of consumer electronics. That's great (really). But, this theory on one-off issues caused by everything BUT the HR2X is getting a bit old and really a bit disingenuous.
  13. jimb726

    jimb726 Icon

    Jan 9, 2007
    "Stability" fix can also just be a catch all phrase for smaller items that are not getting spelled out individually.
  14. Ken S

    Ken S RIP

    Feb 12, 2007
    Oh, I don't disagree that the stability fixes relate to different issues, but please don't tell me they're categorizing new features as "stability" fixes.
    They're fixing bugs that cause the machine to potentially become unstable in some way.
  15. Maruuk

    Maruuk Hall Of Fame

    Dec 4, 2007
    The honeymoon will be over soon. HR21s get worse and worse over time.
  16. jimb726

    jimb726 Icon

    Jan 9, 2007
    No not at all. I am just saying that it may be wrong to assume that everytime a release has stability fixes listed that there is a issue. I also believe that it is entirely possible that each release brings on a new and previously unrecorded batch of bugs, or brings back some that were long thought dead.
  17. glennb

    glennb Hall Of Fame

    Sep 21, 2006
    Hmm.... I've had my HR20 for about 18 months now and I haven't had any major problems like the ones you rant about all the time.

    So how much more time do I need to get under my belt ?
  18. inkahauts

    inkahauts Well-Known Member

    Nov 13, 2006
    Minor in my eyes... A one time occurrence of a lock up could as easily be attributed to a power surge at his house as anything else.... No that is statistically insignificant in my book....
  19. spartanstew

    spartanstew Dry as a bone

    Nov 16, 2005
    Wylie, Texas
    I guess we'll just agree to disagree.

    I've never missed a recording on that box, never had a black screen, never had any other trouble. It wouldn't turn on one day (the first time I tried to turn it on after a CE download) and unplugging it fixed it. Hasn't happened again. I don't know if it was a result of the CE download, a momentary glitch or what. I still don't consider it a problem.

    No more of a problem than if I had to reboot my computer once in a 9 month period. It happens, no big deal.

    Sure, I could go around shouting about what a POS the box is because of that one lock-up, but there's already enough of that.
  20. paulsown

    paulsown Legend

    Sep 18, 2007
    To answer the OP's question, I don't know if it is luck or it just needs more time. It's not a question of IF, it is a question of when and how much. Even those who say they NEVER have problems can attest to having to reset their HR 's occasionally for whatever reason. They just change their definition of a problem so that locking up is not a problem. It's just a minor glitch. So, hopefully your problems will be minor, and good luck.

    I have to agree that you will find to camps here, one loyal to Directv at all costs( to the point of attempting to pretend problems don't exist or are just minor) and the ones who have major problems and are coming here for a solution. They seem to be pretty equal in numbers here. The Directv fanboys are more vocal and will defend Directv at all costs, while those that have problems many times give up after tremendous bashing by the fanboys.

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