Am I losing my Mind Dealing with DTV?

Discussion in 'DIRECTV Connected Home' started by wb1205, Jan 12, 2019 at 2:56 PM.

  1. wb1205

    wb1205 Cool Member

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    Aug 12, 2007
    So long time 20+ year customer that has reached my breaking point. I call to reactivate a genie client and that's pretty straight forward agree to another 12months of DTV service and such. Well they somehow populated my account with the same client device twice - same serial and mac address on the clients in the DTV system. I've been on the phone for 1.5 hrs every day for the last week. I am told they have a network mapping issue. They can't fix. Oh and they can't deactivate the client that was added (but can't be added due to their error). I've spent way too large of a portion of my life dealing with this and am now pulling boxes out of the equipment closet.

    I've had US support, Montana, Georgia?, the Philippines and some incredibly rude "loyalty" people as well. Anyone have any suggestions prior to pulling the plug entirely?

    Thanks!
     
  2. Rich

    Rich DBSTalk Club DBSTalk Club

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    Piscataway, NJ
    I'm with you, this new system sucks.

    Rich
     
  3. P Smith

    P Smith Mr. FixAnything

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    Do that quick as possible, your mental health is in danger ! :)
     
    tecnicoloco likes this.
  4. tivofan2018

    tivofan2018 Member

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    Oct 19, 2018
    i would not touch directv now with a 20 ft pole!!! i tried to sign up for service and they thought i wanted to send a box back dumb asses!!! then another lady tried her dammest to get me to sign up for dtv now wich sucks just like the rest of att!!! this is what you get when you hire the 40 cent a day rice workers most are rude think they know what's best for you or they just can't understand you at all among other topics. wich leads to loss of subs. i liked it better back in the 90's they had world class customer service in merica not slaves working for em
     
  5. wb1205

    wb1205 Cool Member

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    Aug 12, 2007
    It just won't stop. I call again, they see but can't fix the issue. Want to charge to send a tech. I asked what the tech would do, they say fix it. Oh, how I ask, they just say they will.

    Tech shows up tonight. Nice guy was at my house 5 years ago when the genie and the device I'm trying to activate was installed! He laughed, I showed him the situation, told him that I've got 12hrs into dtv and no resolution. He was professional but acknowledged on the old DTV system, this would be fixed and the van would never had to be sent. Anyway, he spent 2hrs on the phone while on site observing and had to leave with the problem not fixed!

    My genie only thinks it's licensed for one location, but my account has 2 allowed.
     
  6. dreadlk

    dreadlk Hall Of Fame

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    Sep 18, 2007
    Earth
    Are you being charged for the second client? I assume you are and that getting a refund is going to be a pain in the arse.

    Yep customer service at DTV absolutely sucks and you just cannot believe anything a CSR tells you. I am not sure if they are just flat out lying or really have no clue.
     
  7. wb1205

    wb1205 Cool Member

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    0
    Aug 12, 2007
    Yes being charged for the second client. I called before scheduling the tech and asked to simply cancel the ckient and was informed I only had 24 hrs to cancel. I said I had been on the phone 12hrs in 1.5-2hr increments over the last week, she said tough you are bound by the extension.

    So tech was here yesterday for 2hrs no fix, here I am today no call, no text, no email and it still doesn't work.

    200k subscribers lost last quarter? Yeah the rest are right behind them. Me included. I'll play whatever game they want but have decided to spend just as much time finding a different solution. Only because of the terrible experience. I had to look. Dtv since 1996. 23 years? Wow. See ya. I will however update how this shit show progresses. "We will send a tech and he will fix it" how? And when TS has told me its a database issue on ATT side what do I need a tech for? Coffee, jokes and still no resolution. LMFAO you can't make this stuff up.
     
  8. Rich

    Rich DBSTalk Club DBSTalk Club

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    Terrible to read such a post...and what's really terrible is...it's the truth! I thought D* was bad, but ATT has taken customer service to a new low.

    Rich
     
    jimmie57 likes this.
  9. Rich

    Rich DBSTalk Club DBSTalk Club

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    Piscataway, NJ
    I've done the research and I'm still here. I can't get past the sports thing. Just baseball and football. That's all I need D* for and I can't find a better way. Let us know what you find, please.

    Rich
     

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