So long time 20+ year customer that has reached my breaking point. I call to reactivate a genie client and that's pretty straight forward agree to another 12months of DTV service and such. Well they somehow populated my account with the same client device twice - same serial and mac address on the clients in the DTV system. I've been on the phone for 1.5 hrs every day for the last week. I am told they have a network mapping issue. They can't fix. Oh and they can't deactivate the client that was added (but can't be added due to their error). I've spent way too large of a portion of my life dealing with this and am now pulling boxes out of the equipment closet. I've had US support, Montana, Georgia?, the Philippines and some incredibly rude "loyalty" people as well. Anyone have any suggestions prior to pulling the plug entirely? Thanks!