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Am I the only one having a reset problem?

Discussion in 'DIRECTV General Discussion' started by iceman315, Jan 18, 2005.

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  1. gor88

    gor88 Icon

    596
    1
    May 9, 2003
    My mother reports that she has no problems yet. I instructed her to turn on the receivers on both TVs (if not already on) and leave them on untiil I give the word. Hopefully, she won't lose service. This is important, as she is retired.
     
  2. grumpy3b

    grumpy3b New Member

    4
    0
    Jan 19, 2005
    well, my one receiver is now not displaying anything, it will no longer even respond the the remote or the power button...
     
  3. technoarch

    technoarch Cool Member

    23
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    Sep 6, 2002

    Thats not right at all. They should be replacing any recievers that fry over this.
     
  4. jpurkey

    jpurkey Godfather

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    May 15, 2003
    Our Hughes receiver is doing the same thing. Makes watching that TV almost impossible. Hopefully they'll get it fixed soon!
     
  5. norob1

    norob1 Cool Member

    10
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    Jan 6, 2005
    Spoke to a tech a coupel hours ago and he said that we need to force a firmware download and this is the way to do it in this exact sequence:

    1. Disconnect antenna cable from back of receiver.
    2. Open card access door and remove card.
    3. Unplug receiver for at least 25 seconds.
    4. re-install card.
    5. Plug receiver back into AC outlet.
    6. re-attach antenna cable.
    I did this over an hour ago and have had no further resets. Before I was getting resets every 3-5 minutes on both my receivers. Good luck!
     
  6. technoarch

    technoarch Cool Member

    23
    0
    Sep 6, 2002
    ^^^ thanks - Have they just released something? Becuase I tried this exact procedure last night and it did not work.

    I will give this another shot when I get home this evening.
     
  7. norob1

    norob1 Cool Member

    10
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    Jan 6, 2005
    After about 3 hours from trying their new procedure, one of my receivers is still working fine. The other one has reset itself twice in the last hour. This may not be the final fix!

    An Hour after posting this reply, my second receiver also started resetting again. Their procedure was not a permanent fix for me, only for about 4 hours.
     
  8. spdorsey

    spdorsey Registered User

    2
    0
    Jan 19, 2005
    My Hughes receiver has been dropping the signal every 1-5 minutes for several days now. I called DirecTV yesterday, and they told me that they were getting a lot of calls with this problem, and that a new fix would be sent via the data stream to the receivers this morning (January 19) at 2:00 am. I was told that if I was still experiencing the problem today (the 19th), that I could call and request a replacement receiver.

    Well, the problem persists. I am trying to call them, but I get a busy signal or a dropped call when their phone system transfers me to their service department.

    Sheesh!

    --------S
     
  9. spdorsey

    spdorsey Registered User

    2
    0
    Jan 19, 2005
    OK - here's what you can do if you cannot get through.

    Call 1-888-713-7772 and you should be able to get through. I do not know what it is that is different about this number, but it works. Remember to be succinct and clear about what you need. Don't get angry at the dude on the other end, just request a replacement receiver and get off the line so they can help the next person.

    good luck!

    -----S
     
  10. norob1

    norob1 Cool Member

    10
    0
    Jan 6, 2005
    Called the phone number you suggested. They said that they were not replacing any receivers at this time and to be patient as their engineers were working on the problem.
     
  11. JcT21

    JcT21 Legend

    304
    8
    Nov 29, 2004
    i have 3 of the hughes HBH models and 1 older rca DRD model. on my hughes boxes i get occasional picture distortion with several blocks on my screen as if my signal is breaking up. and sometimes when they "fade to black" during commercials and change camera angles, the picture will distort as its coming back on. ive noticed this mostly on superstation TBS. yet my signal remains a 97. anyone else have the HBH models and experiencing anything like that? my rca model has no problems ive noticed.
     
  12. unsub

    unsub Legend

    133
    0
    Dec 27, 2004
    I have a reciever replacement on the way from Directv to replace 1 GCEB0a. But I still have another GCEB0a that I would like to keep, but they say they will replace it if the software upgrade dont resolve this problem. Problem is they wont commit to what type of reciever they will send, I want one with a RF remote, I was also told that instant weather should be available in febuary by one rep, other reps were saying DTV has given up on instant weather all together.
     
  13. MmmTV

    MmmTV New Member

    8
    0
    Jan 9, 2005
    Doing a soft boot works as well. On the front of the box, hold the down arrow, and press power while holding it in. If it keeps doing it after doing this, or if your reciever has been fried over this, we will replace it for free of course. After doing the soft boot, just be careful to NOT unplug it or you will have to do it again until the new software is ready.
     
  14. goodcableguy

    goodcableguy Legend

    127
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    Feb 19, 2004
    Just to keep the thread from getting buried is anybody else still having problems with Hughes rebooting. I know of one that worked last night only to start back with the problem this morning.
     
  15. technoarch

    technoarch Cool Member

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    Sep 6, 2002
    I am still having the same issues with the Sony's.
     
  16. mholc68

    mholc68 New Member

    4
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    Jan 20, 2005
    Yes. My Hughes receiver is still rebooting. It's doing it every five minutes now. I've had no luck in getting ahold of DirecTV customer service either on phone or via e-mail, either. In fact, I discovered this message board last night while looking for some, ANY information about this apparently widespread malfunction. Thanks to everyone involved in running this board for keeping us up to date on the situation. I mean...would it kill DirecTV to acknowledge the malfunction on their website or on their TV channel?

    Three days now...Come on!
     
  17. norob1

    norob1 Cool Member

    10
    0
    Jan 6, 2005
    Yes, my two receivers have been re-booting every 3-5 minutes, except for about 4 hours yesterday. It's even worse this morning. Yesterday they said that they would not replace my receivers when I asked. I called about an hour ago and told them to cancel my account as I was going back to cable. They now have a technician on his way to replace my two receivers. Hope I don't get two more with the same problem. Won't take much more for me to return to the better quality signal from my C-band system. Even cable is better than this.
     
  18. goodcableguy

    goodcableguy Legend

    127
    0
    Feb 19, 2004
    From my experience the problem is a fluke not the normal. Rest assured that the service and quality is top notch.
     
  19. mholc68

    mholc68 New Member

    4
    0
    Jan 20, 2005
    You're right, goodcableguy. Gotta admit...this is the first major malfunction I've had to deal with in the six years we've been with DirecTV, a company I've sincerely bragged about to cable-dependent friends. I'm just a little surly from frustration.

    But I still think that DirecTV could avoid a lot of headache and hassle by addressing widespread issues like this on their website and channel.
     
  20. unsub

    unsub Legend

    133
    0
    Dec 27, 2004
    Called DTV tech support, they have no info as to when the Hughes issue will be fixed!!! They also wont tell me what reciever they sent out, and I really cant afford to buy one retail.
     
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