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Am I wrong?

Discussion in 'DIRECTV General Discussion' started by jpman78, Aug 22, 2008.

  1. JLucPicard

    JLucPicard Hall Of Fame

    Apr 27, 2004
    The OP said recommended here, not necessarily an advertiser here.

    I do not see the ads, but I see posts on here all the time where posters recommend this place or that place.

    Man, you are quick to jump sometimes. :lol:

    By the way, it's their recommended list and their ad. ;)
  2. techrep

    techrep Hall Of Fame

    Sep 15, 2007
    Yea but, I love sushi. ;)
  3. Grentz

    Grentz New Member

    Jan 10, 2007
    Where did you order the dish from originally? So that others know to be a bit weary with them..
  4. jeffreydj

    jeffreydj AllStar

    Aug 17, 2008
    The correct way to make a customer happy is to ship the bolts, but from a company perspective -- the box sat there for 90 days! I'd have at least opened it to verify the contents. To complain 90 days later it wasn't complete is a bit of a stretch.

    Say you buy a new Widget and it has a 30 day warranty. If you take it home and after 90 days decide to then open it. If it doesn't work should you get a replacement? Nope! It's past the 30 day warranty!

    Now, if it were my company I'd have still shipped the bolts ... But as a customer I'd be perfectly happy to know what bolts I needed and buy my own and realized it was my fault.

    Just my opinion ;)
  5. jpman78

    jpman78 New Member

    Aug 22, 2008
    Thanks for all the info and the feedback.

    I do realize I was in the wrong here in not checking the package when I got it. But at the same time my thought was it was just a bag of bolts and I wanted to buy the monopoles too.......while maybe I shouldn't look at it from a business perspective I would say the customer being happy, buying more products, and moving on would far outweigh the problems with simply not sending them a new bag'o'bolts.

    That and the funny thing is that this forum has been 100 times more helpful than they were...they couldn't tell me anything about the missing parts or how to get them.

    Great find on the bolts on ebay! I might just order those to keep it simple and to conform to other installs (rather than dig through bolts at a hardware store)

    Also about the UPS claim, the "fraud" thought went through my mind as well. I didn't think that was kosher at all.

    The company is summitsource.com
  6. dbronstein

    dbronstein Hall Of Fame

    Oct 21, 2002
    I agree.
  7. rustynails

    rustynails Godfather

    Apr 24, 2008
    You waited too long as you said but the company should have sent you the bolts. They could have gone to the hardware store themselves and kept a happy customer. Instead they loose one and possibly any future business from people on this web site!
  8. techrep

    techrep Hall Of Fame

    Sep 15, 2007
    If it makes you feel any better, I for one will not be ordering anything from said company based upon your experience.

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