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AM21 and HR34 audio dropouts

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by turls, Jan 22, 2013.

  1. turls

    turls Legend

    Jul 8, 2006
    Same problem as poster here. Not sure if I'm just not finding a similar thread here or if it doesn't exist.


    Basically, tune an OTA channel with a AM21 hooked to a HR34 and eventually I get audio dropouts/skips and eventually no audio at all.

    Been this way the past few months, which is as long as I've had this combination connected.

    At this point I'm just wondering if it is worth swapping out the AM21 under the protection plan to see if it is something with my AM21. But, I don't recall having this issue hooked up to HR2x I used to have the AM21 hooked to.
  2. CCarncross

    CCarncross Hall Of Fame

    Jul 19, 2005
    AM21's are not covered by the regular PP, only the Premier plan.
  3. turls

    turls Legend

    Jul 8, 2006
    Oh, that's a brilliant and legitimate exclusion. Don't even know why I pay for that plan.
  4. bflora

    bflora Legend

    Nov 5, 2007
    I have had my HR34 and AM21 since last April. I have always had the problem you are explaining. Some channels are worse than others as far as how long it takes to start the audio dropouts. I find that pressing the skip ahead button when watching live tv brings the audio back. The dropouts are much better when watching a recording recorded off of the AM21. The drop outs aren't on the recorded material per se and skipping back during live tv shows the audio is there.
  5. turls

    turls Legend

    Jul 8, 2006
    Thanks for the confirmation. I guess my problem with it then is if it is specific to the HR34/AM21 combination why can't it be fixed? I know DirecTV was telling people at one point it was not a supported combination so if that is still the official line there is no hope I guess.
  6. NR4P

    NR4P Dad

    Jan 15, 2007
    Sunny Florida
    Have an HR34/AM21 with no issues.
    Connection to TV is HDMI, no AVR in between.
    I then take the output of the tv over optical to AVR and again no issues with audio. PCM or DD 5.1 (Some Sony's pass DD 5.1, don't highjack the thread please).
  7. lgb0250

    lgb0250 Legend

    Jan 24, 2010
    This problem has been around for what seems forever and as far as I know it's not just an 34/21 problem!

    I had the same problem with an HR23/21 combo that I now have with the 34/21. There is a very long thread around here somewhere talking about audio dropouts. I personally don't think it has anything to do with the 34.
  8. samrs

    samrs MANC

    May 30, 2004
    Flat Branch, NC
    I was kind of curious about this. I rarely use OTA. I only installed it in the begining for HD locals. Today all my locals are carried in HD. The only reason I hooked the AM21 up to the HR34 was a CBS contract dispute last year.

    When you started this thread I was off, so I put CBS(5-1) on in the background HR34/AM21. I dont ever watch daytime tv. Worked perfect. Blew this thread off.

    I'm off again today so this morning I watched the CBS news OTA. Worked perfect till Doc Phill came on and I got sick. Switched to the Today Show on NBC(17-1). Did some work around the house and when I walked back into the room after thirty or forty minutes the audio was missing. Changing the channel brought it back. I left it there did some more stuff then snuck up on it again, same damn thing. Turning the HR34 off and on brought the audio back. I tried ABC(11-1) same thing happened.

    Recording the program the audio was there on playback.

    HR34 HDMI to TV. Audio Digital to Sony AVR.

    Scratching Head. Convinced your not a nut. ;)
  9. egclone

    egclone Mentor

    Nov 21, 2007
    Johnston, IA
    I just had my HR24-500 replaced with an HR44-500 and have the AM21and now I'm having the audio dropout problem with OTA channels. I never had this issue with the HR24-500. It is amazing to me the number of installers that have never heard of the AM21.
  10. gov

    gov Legend

    Jan 11, 2013
    Installers, CSRs, supervisors, quite a large percentage of D* staff has never heard of an AM21.

    I have 3, I think all 3 are on HR22s, (one might be a 23?) and none have the problem, although only one is connected to an AVR.

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