AM21 channels show as 771 signal loss on my C61

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by itzme, May 22, 2018.

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  1. itzme

    itzme Hall Of Fame

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    I got the new GUI last week on my HR44 and noticed that My OTA channels were showing up on the guide but had an error message when I tried to tune into them. A restart of the HR44 fixed that. But I can't get the channels to tune in on my upstairs C61. I've tested and restarted that as well, but it displays the "771 Signal Loss.." message. Any ideas?
     
  2. NR4P

    NR4P Dad

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    That's a very odd message. 771 is a dish communications problem. 792 is a loss of OTA signal, related to AM21.

    Have you rebooted the client and Genie?
     
  3. itzme

    itzme Hall Of Fame

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    Specifically is reads "771-Signal lost on the off-air tuner...(792)"

    With the dots. And yes, I'd restart the Genie, it then offered me the OTA channels, then I went to the client. It gave me that error message and I restarted it.
     
  4. itzme

    itzme Hall Of Fame

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    huh. turning the c61 on and off a couple times seems to have cleared up the issue. I can now see the OTA channels in the client.
     
  5. itzme

    itzme Hall Of Fame

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    Now OTA channels only seem to work for a few days on the HR44. I see the 771 error on the genie after a couple days. All my OTA signals seem strong if I bypass the am-21 and just view through the TV input directly, so I know it’s not a signal issue. A Restart fixes everything.

    Any ideas on how to keep them working?
     
  6. slice1900

    slice1900 Well-Known Member

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    Could be your AM21 is having problems, and the restart is sufficient to get it working again.
     
  7. itzme

    itzme Hall Of Fame

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    That's what it seems like. I'm not sure if it worth pursuing getting another one, or even if they still have them. Instead I might just future proof and hookup an HD Homerun or something that records OTR. I don't like how DTV limits the AM21 anyway. I get far more channels directly OTR than through the AM21.
     

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