I am very happy with my dish DVRs. Even though you don't have as good of an interface as TiVo, it's enough to keep my happy. I have always been happy with the quality of signal I receive. I have always been happy with the channel packages. I have always been happy... lots of things. Really. It really seems that you have everything going good for you as a company. So why are you so intend on treating your customers badly? Why do you go out of your way to insult me as a customer? You had a software problem that affected DVR recording. Gotcha. I'm a software developer, I understand bugs. So I gather lots of information and call you with all the details. What do you tell me? 1. There's no known fix (true) and no workaround (untrue) 2. There's no way you could have communicated with me about the problem (untrue) 3. You will not communicate with me about when a fix will be available (disrespectful) 4. There's no way to revert me receiver to a previous version (untrue) 5. There's no way to target a version to a specific customer (untrue) I went through 3 levels of escalation, and I received the same bull and hock all the way through to your supposed executive response. Dish: I'm a tech junkie. I can build a linux box and get MythTV working in less than 2 hours. I've done it for friends. So why do I pay you? For convenience. For the "toaster effect" <- it just works. But when it doesn't work, and you lie repeatedly to me, you make me question what value you are providing me. 1 Response: Please tell customers about workarounds. Don't tell them there is no workaround, when it's both well known and confirmed. 2 Response: Please don't tell me that you have no way of communicating with me, when I received several e-mails every week from you targeted to my viewing preferences and my current equipment. Clearly, you had a way to warn me that hundreds of people were having problems with timers, and what the workaround was. 3 Response: Telling me that you refused to communicate with me about the problem in any form whatsoever, just tells me as a customer that you don't give a damn about me. A page on your website. An e-mail list. SOMETHING that tells me you take the problems seriously. Absolute, outright refusal to communicate about such a major problem has cost you a class action lawsuit before. And so little would make people feel happy with you. Don't dismiss your customers. 4 & 5 Response: And please don't lie to me about your functionality. Not when I've been a beta tester for you before, and when you've run my receiver both forwards and backwards in software revisions in the past. It's very disrespectful. So I'm upgrading my current 501 and 510 receivers (both) to something that supports HD. But I can assure you that unless Dish finds some way to demonstrate that they care about me as a customer, it won't include any Dish Network products in the equation. After spending a few too many hours on the phone with your CSRs telling me just how little they care about me, I have absolute no incentive to provide Dish with any of my dollars. Why should I, when you go out of your way to tell me repeatedly how little respect you have for me as a customer?