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Anniversary Gift

Discussion in 'DIRECTV General Discussion' started by onan38, May 14, 2010.

  1. sore_bluto

    sore_bluto Godfather

    Mar 15, 2007
    I don't want to complain about free anything, but I know that I am being punished for having premier. I'd rather get anything other than 3 free months of game lounge. 1 free PPV would be better.
  2. B_H

    B_H Cool Member

    Sep 23, 2003
    Just got my anniversary gift of 3 months of Outdoor Channel. But I already get Outdoor Channel with the package I'm paying for.

    Edited to add:
    Gift was actually for 2 months. It became effective January 1, received notice of gift January 31.

  3. Go Beavs

    Go Beavs Hall Of Fame

    Nov 18, 2008
    I'm in the same boat as you... Two years now, I received "Game Lounge". Both years I've politely emailed DIRECTV my thoughts on my anniversary gift and they say, "We'll pass this along."

    At this point, I have to remember what I tell my 6 year old...

    "You get what you get and you don't throw a fit."

    I try not to look a gift horse in the mouth. That being said, I did get a couple of free PPV coupons in the mail a month or so later.

    I guess someone was listening. :)
  4. Feb 2, 2011 #104 of 111

    tominvt Cool Member DBSTalk Club

    Sep 19, 2007
    Castleton, VT
    A year ago I received 3 months of Game Lounge for my anniversary gift and I wrote to say Thanks, but I'm not into games and won't use it. I was offered 3 free PPV instead. This year I again was given Game Lounge and I again said Thanks but no thanks. I was then given a discount of $5/month for 3 months. I'm satisfied and appreciate the effort.
  5. Feb 2, 2011 #105 of 111

    bigbw AllStar

    Jun 25, 2003
    I have never received any type of "gift" from them.. Have been a customer for over 15 years.. Closest was when I used the moving package for the second time within a year. They told me I had to pay $50 and then offered me a free DVR, i said no thanks, but how about waiving the $50 instead.. She said sorry, not able to do that..
  6. Feb 2, 2011 #106 of 111

    sore_bluto Godfather

    Mar 15, 2007
    I got an email yesterday reminding me of my free 3 months of game lounge. I used the built in reply to tell them thank you even though I won't be using it. I got a reply stating that my game lounge had been canceled and that I should see a $5 credit on my bill for the next 3 months. That was a MAJOR improvement.
  7. TiMo Tim

    TiMo Tim New Member

    Apr 15, 2009
    Sounds like the're listening to their customers now. I did contact them with my concerns, and they immediately credited my account for the movie. I also asked them to escalate the issue with vague deadlines, and to guarantee they got the message, I submitted it to their customer care escalation page.

    After some phone tag back & forth, they told me that they are looking into the notifications people receive to ensure that expiration dates are clearly communicated. Their excuse for why the expiration clock starts ticking before the notification was that some people wanted to take advantage of their gift as soon as possible. Makes sense for something like a $5 per month credit, but not for anything that you didn't know you had until they told you about it. Starting the clock 2 weeks before the early notification was just plain stupid.
  8. rbird

    rbird AllStar

    Apr 24, 2002
    Centerville, GA
    Just got my 3 free PPV this week. I believe it's our 5-year anniversary. The two previous years I got 3 months of free Showtime. I wasn't thrilled with this year's offer at first, but my wife pointed out that we could see some movies not yet on Netflix and that we never watched the free Showtime anyway, so I guess it's a better deal since it makes her happy. :)

    I remember that I complained the first year that I didn't get any notice of the gift until the free period was half over. Last year and this time around I was waiting for it to show up. Now they at least put the information up on your account page when you log into the website, although it's not as visible as it could be.

    I'm glad I didn't get free Sports Pack or Game Lounge, or they would have heard from me.
  9. Holydoc

    Holydoc Legend

    Feb 17, 2008
    Panhandle, FL
    Could you explain where this information is located and how to to navigate to it? I cannot even find anywhere on the site that tells me when our anniversary is.

    Thanks in advance.
  10. rbird

    rbird AllStar

    Apr 24, 2002
    Centerville, GA
    I don't see the actual date posted, but at the top of the page it says "Thank you for being a loyal DIRECTV customer since 2006. Let us know how you're enjoying your FREE gift. Remember to check your email for other exclusive offers from DIRECTV." There is a "banner ad" looking graphic on the left hand side of the page that describes the gift.

    Previously, you would have had to check your statement to find any information at all.
  11. mashandhogan

    mashandhogan Legend

    Dec 21, 2010
    They don't give gifts to people UNDER CONTRACT:(:nono2:
    They give HR24s to get you to re-sign:D

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