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Another Failed 622

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by Mustang Dave, Jan 7, 2010.

  1. Jan 7, 2010 #1 of 27
    Mustang Dave

    Mustang Dave Legend

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    Oct 13, 2006
    This is the 3rd one to have to be replaced in about 5 years. Heard the fan running at 2:00am this morning and unplugged it. Plugged it back in later this morning and the fan never shuts off and it doesn't boot up.

    CSR said its a hard drive issue and needs to be replaced. Fine whatever.

    Biggest complaint...why can't Dish ship replacements overnight or at least 2nd Day? Best case estimate from the CSR is Tuesday. 5 days Seriously? At least give me the option to pay for expedited shipping.
     
  2. Jan 7, 2010 #2 of 27
    SaltiDawg

    SaltiDawg Active Member

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    Aug 30, 2004
    I thought they did ship 2nd Day Air??? (That does not include Sat/Sun/Holidays.)
     
  3. Jan 7, 2010 #3 of 27
    GrumpyBear

    GrumpyBear Hall Of Fame

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    I have had 1 ViP622 and 1 510 replaced, both came next day, even though CSR said it would be 2 days.
    I don't think I have ever heard of 5 day.
     
  4. Jan 9, 2010 #4 of 27
    Michael P

    Michael P Hall Of Fame

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    My 622 finally bit the dust. 2 days ago I turned it on and was greeted with (IIRC) error message 311. It asked me to pull the power cord for one minute which may fix the problem (it did, but only for that evening). It also said to call tech support if it happens again (it did the following night). I started transferring recordings off the 622 to the EHD. Fortunately it still works, except from time to time it locks up and I have to to the power cord pull to revive it.

    I saved the documentation on when this DVR was put into service: 5/2008. This is the longest time frame that a DVR has lasted for me! This was my first 622, the previous DVR's were: 10 :eek: 921's and 1 942.

    Are they still replacing 622's with 622's, or is there a chance that I'll get a 722?
     
  5. Jan 9, 2010 #5 of 27
    P Smith

    P Smith Mr. FixAnything

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    W.Mdtrn Sea
    Could be, or possibly 722K.
     
  6. Jan 9, 2010 #6 of 27
    fryguy503

    fryguy503 Legend

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    Sep 3, 2009
    ALL RA'd rcvrs are shipped UPS Blue 2nd day - Now think if you replaced it today the rcvr wont actually start shipping until monday, but from the point it starts shipping its two day, so about wed is the eta - We DO have the options for you to pay more to get it overnighted, but why would you want to pay $25 more just to get it a day earlier on Tuesday because again it wont ship until monday...
     
  7. Jan 9, 2010 #7 of 27
    Michael P

    Michael P Hall Of Fame

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    If it's a 722k will it include the OTA module? I have an OTA station I watch now that is OOM.
     
  8. Jan 9, 2010 #8 of 27
    BattleZone

    BattleZone Hall Of Fame

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    No. On the 722k, the OTA module is an optional (pay-for) add-on. But most likely you'll get a 722 as a replacement.
     
  9. Jan 9, 2010 #9 of 27
    Michael P

    Michael P Hall Of Fame

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    If I get a 722, besides the larger hard drive, are there any other features that are different than the 622?

    EDIT: I went over to the EKB site. There it said that TV-1 is HD only. I need the S-Video output on TV-1 with my current set-up.
     
  10. puckwithahalo

    puckwithahalo Hall Of Fame

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    722 does have S-video out on it for tv1.
     
  11. P Smith

    P Smith Mr. FixAnything

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    W.Mdtrn Sea
    And component RCA also.

    722 vs 622 has new MPEG-4 decoders: BCM7412 and can play HD VOD movies.
     
  12. BattleZone

    BattleZone Hall Of Fame

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    If that's what they said, they were incorrect.

    TV2 is SD-only, but TV1 has a full set of SD and HD outputs, and all outputs are hot.
     
  13. GrumpyBear

    GrumpyBear Hall Of Fame

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    As they say, a picture is worth a thousand words.
    ok, link to the picture didn't work, so here is the link
    http://tech.dishnetwork.com/departmental_content/TechPortal/content/tech/receiver/rollover/722.shtml
    As you can see TV1 has several options, and all are hot.
     
  14. BobaBird

    BobaBird EKB Editor

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    Mar 30, 2002
    The 722 has S-video for TV1 only and the 722k has no S-video at all. I'll get the 722 page corrected (good thing I read this thread because I got no e-mail to let me know there was a problem).

    p.s. the cattiness is not directed to the people in this thread but I'm in a bit of a mood so it remains.
     
  15. Mustang Dave

    Mustang Dave Legend

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    Oct 13, 2006
    So everyone was right Dish did send me the replacement via 2-day despite what the CSR told me. I even got a "shipped" email message and UPS tracking number the same day (Thursday). Since they won't deliver over the weekend though I did not receive it until today. I would have asked that it ship overnight but again the CSR said not possible. The poor wife got stuck watching football all weekend. :)
     
  16. Michael P

    Michael P Hall Of Fame

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    So what did you get? Another 622 or a 722?
     
  17. Michael P

    Michael P Hall Of Fame

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    Thanks for the update! I would not have know there was a problem to report. Even a graphic of the back of a 722 on the E* site shows no S-video output, but it also had a disclaimer that there are variations.

    I guess as long as they don't send a "K" unit I'm OK.
     
  18. samsmith

    samsmith Legend

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    Oct 31, 2009
    if you are replacing 722 they normally ship the same model as a replacement, just make sure they ship the correct 722k model receiver as replacement before you end the conversation.
     
  19. Michael P

    Michael P Hall Of Fame

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    No, I have a 622. The conversation here is weather they are replacing 622's with 722's at this point. I'm using the S-Video output currently on my failing 622 (it's a replacement for a long line of 921's & a 942). I also need the OTA tuner.
     
  20. Michael P

    Michael P Hall Of Fame

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    Oct 27, 2004
    For those of you that had a failed DVR replaced and had the EHD feature enabled, did you have any problems with the replacement DVR recognizing your recordings on your EHD?

    I'm hoping that calling in to activate the replacement will get all my account information including the fact that I have EHD enabled.
     

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