I received my THIRD (yes, I'm yelling!) R15 today. it's refurbished, of course. The packing job was pretty lame. They had some styrophome, but no other protection. It took quite awhile, as usual to get this thing started. The new low, however, is that D* didn't even bother to actually refurbish this thing. All of the programs that the previous owner recorded were still on there, as well as his entire series link of recordings that ended up on my "oh-so-new" system. I had to call tech and have them explain to me how to clear the entire hard drive. Pretty lame. Just one person's problems sent right to me without even checking it. Unbelievable! I can't afford the fee of cancellation, but my lord, as much as I disliked DISH network, I wish I never left for this garbage!!!!!! I HATE the R15...and especially the whole refurb thing when I'm still under warranty. If I have to get another receiver, I will cancel, and make sure I don't have to pay a dime (yeah right). R15 stinks!