Another Price Increase?

Discussion in 'DIRECTV General Discussion' started by Contra, May 26, 2014.

  1. rakstr

    rakstr Legend

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    Aug 23, 2007
    It will be the new DVR (VMS1100) in my location. I've posted in the FIOS forum as suggested. I just can't believe how difficult it is to get this information :) I had planned to call again on Monday. I guess I should have added that last February I had my plan switched wo/notice too, much like the old days in cell phone plans. I had a Choice XTRA plan that included DVR and HD fees and last February they left the Choice XTRA and split out the HD and DVR fees, basically adding $20/mos to my bill.
     
  2. acostapimps

    acostapimps Hall Of Famer

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    I know not a lot of people watch sports, But me personally would definitely not switch to FIOS, with no SEC Network unless they're close to a deal, But then again there is no FIOS TV in my area.
     
    1 person likes this.
  3. jimmie57

    jimmie57 Hall Of Fame

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    Texas City, TX
    These links might help you. The first one is very informative and a long thread.

    http://www.dbstalk.com/topic/212382-long-time-directv-customer-moving-to-fios-and-tivo/page-3?hl=%2Bleaving+%2Bfios+%2Broamio#entry3261327

    http://www.dbstalk.com/topic/213432-leaving-d-verizon-fios-or-cablevision/?hl=leaving#entry3278262
     
  4. Joe Tylman

    Joe Tylman Legend

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    The charges for the packages were the same for Plus HD DVR and Choice Xtra with HD and DVR seperate. The changing of the name would not have increased your actual cost.
     
  5. rakstr

    rakstr Legend

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    Aug 23, 2007
    Sorry but you are wrong, my bill increased.
     
  6. peds48

    peds48 Genius.

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    Can you post your bill line items before and after?
     
  7. inkahauts

    inkahauts Well-Known Member

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    Yeah something else is off here.
     
  8. damondlt

    damondlt New Member

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    Newfoundland...
    I didn't get a price increase, I also didn't get charged under the new billing as of yet either.
    I do like the new look of the statements.
     
  9. rakstr

    rakstr Legend

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    Aug 23, 2007
    Wow, sounds exactly like the discussion I had with the CSR when I noticed the change in the spring (the one problem with auto pay)!!!!!!!! Funny when an increase isn't an increase, sounds like the Federal budget ;) I don't know what's going on with DTV but the in the last year things have been changing from a support point of view. As I've said before, if I switch, it's not because I went looking for a new provider. It'll be because they enticed me to look.
     
  10. James Long

    James Long Ready for Uplink! Staff Member Super Moderator

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    Did credits expire? The line by line comparison would help.
     
  11. rakstr

    rakstr Legend

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    Aug 23, 2007
    Folks, I appreciate the offer of assistance to review my bill but I know how to read a bill and I know how to look through credits. I've shared with you what happened and you can choose to believe what you may. I'm really more interested in my questions to review new service and options. I've been a good and loyal customer since 96 and even after all this, you'll note that I did no real DTV bashing above. Heck, for the first 10-12 years I payed for all my own equipment and dishes, did all my own installs, and never asked DTV for squat. I even paid almost a $1000 for the Toshiba High Def DST(3000?) and a new hi def dish that really was a bust (burned itself up along with my fingers!!!!). When I first got my HR21's I like many paid a hefty fee for leased devices (HR21's) and then had the opportunity to pay monthly lease fees. I still participate in programs to help resolve issues with new firmware and take time to help isolate and report things I think may be amiss. I've recommended DTV whenever asked. Again, not complaining, just laying out the facts.

    The latest retention CSR (supposedly a supervisor) response of "no available discounts" after all mine just expired really got me re-thinking things. Maybe it's time to change strategies and perform the every other year provider dance for all the new subscriber benefits??? I don't know and still plan to give DTV another chance but I certainly do not like the idea of paying full retail after all these years and payments. As I said, I plan to call them again tomorrow. All I'm trying to point out is that change appears to be afoot, OR, I've just been singled out and I need to update my tin foil cap.

    Thanks again!
     
  12. James Long

    James Long Ready for Uplink! Staff Member Super Moderator

    51,075
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    Apr 17, 2003
    Michiana
    This year's "increase" was, as you mentioned, expiring credits. Last year's is the one that has not been explained. There are people here who can help, if you want help, figuring out last year's change.

    Getting a discount seems like a black art some times.
     
  13. inkahauts

    inkahauts Well-Known Member

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    Have you called in and asked for discounts constantly your entire time you have been with them and gotten big ones? That could be why they said no for now and maybe they will make you wait a bit before they offer more.


    Sent from my iPhone using Tapatalk
     
  14. rakstr

    rakstr Legend

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    Aug 23, 2007
    OK, I'll answer but I really don't want to flog this horse much further because it then begins to sound like whining. I am not. My discussion is pure economics with a full respect for DTV to handle their customers as they choose :) But as Dad always told me, your choices always have consequences you have to be willing to accept!

    My discounts haven't typically been large, usually keeping me near the midpoint of retail and new customer pricing. I call in whenever they expire, usually yearly (some minor credits expire sooner but I typically do this yearly). It has been a busier than normal year and IMO, we're about even. Last year this time I agreed to upgrade to Genie and sign a 2 year commit for an all free upgrade and some program discounts, even though my HR21's were pretty old. I may have this a little confused by detail but the short answer is I wasted 2 days of my time and I travel a lot so that's important to me. Took the day off and the installer showed up without all the equipment required. Rescheduled and this time the installer wanted to run a new cable that wasn't required AND use a "pre-owned" LNB (or something). Cancelled at that point. Had some bad luck in November and they sent someone out free of charge to replace the LNB, and other equipment, including an HR21 (about 3-4 yr old, lightning). In January, another HR21 also got replaced with a refurb HR24 (mailed it to me). The cooling fan started to wear out and make noise. I first asked if they would mind me opening the box to repair, saving everyone a lot of time and $$ (remember, we were charged either $199 or $299 for these leased boxes to begin with!!!!). They insisted on the swap out.. That refurb had issues and I needed to have another swap mailed to me, another refurb). AGAIN, all HAPPY HAPPY HAPPY but like I said, we both made investments. If that is the reason for this "no discount" dance I get it but I would have been happy to pay for that one as it would have been covered by the insurance.

    SO, all that said, I've always had my suspicions that they use some "formula" for customer "gimmes" and payments to determine qualifying discounts. Again, I get it, I'm in sales. NOT COMPLAINING. Perhaps they're tightening that formula.

    Now, about my quest to review options!

    THANKS AGAIN ALL, and I mean that!
     
  15. kocuba

    kocuba Icon

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    Looks like my increase is due to the 24 month Free HD access expiring. Calling them now and they are not reinstating it. Looks like I am dropping auto bill pay then.
     
  16. rakstr

    rakstr Legend

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    Aug 23, 2007
    WOW, lot's of silence, both here and from DTV :)
     
  17. dpeters11

    dpeters11 Hall Of Fame

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    Cincinnati
    Things may have changed, but there was the hearts rating. We knew about it, but during the Undercover Boss episode when they showed a CSR taking a call, that bit of information was visible.
     
  18. rakstr

    rakstr Legend

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    Aug 23, 2007
    Can you elaborate? I'm still waiting for a promised call back from Monday after they determined a significant credit for an incorrect bill may have been used against my rolling 12 month credit status. As I've said before, these types of things used to be reconciled on the spot, especially when it appeared to be something of DTVs doing!!!! Fingers crossed that I'll get my call back.
     
  19. jimmie57

    jimmie57 Hall Of Fame

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    Texas City, TX
    Have you logged into your account since Monday to see what your balance is now ? These things you speak of may be there.
     
  20. rakstr

    rakstr Legend

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    Aug 23, 2007
    I hadn't but I just did and no change. Maybe I'm old school but when a CSR says I will call you back, I expect a call back. Especially from retention. I don't mind answering some of these questions but there seems to be a directed interest in MY bill and very few little follow on about the questions asked or DTVs responses. If you folks are from DTV, please identify yourself. I have nothing to hide but would prefer to deal with specific billing issues in private. If you can directly help, let me know. I'm getting close to making some decisions.......
     

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