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Anybody been able to do a Genie self install?

Discussion in 'DIRECTV General Discussion' started by SledgeHammer, Aug 11, 2013.

  1. SledgeHammer

    SledgeHammer Icon

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    All transponders are 90+.
     
  2. peds48

    peds48 Genius.

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    I think you have a "unique" case. I will order the Genie and hopefully the tech is willing to work with you. dont see why not
     
  3. SledgeHammer

    SledgeHammer Icon

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    Are all new genie installs the HR44? Or will I get the line about "its whatever the tech has" and get an HR34?
     
  4. HoTat2

    HoTat2 Hall Of Fame

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    But there shouldn't be any aversion by the tech. to using the SWiM-8 module, particularly when they don't have to supply it. They're are still part of approved equipment, just reserved for certain cases to keep cost down as they're more expensive than SWiM LNBFs.

    You should be able to talk him into using it, though I concede nothing is guaranteed.
     
  5. peds48

    peds48 Genius.

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    Are all new genie installs the HR44? Or will I get the line about "its whatever the tech has" and get an HR34?
    depends on what your market has available. But one thing is for sure, if you get one from DirecTV drop shipped, it it 98% an HR34
     
  6. SledgeHammer

    SledgeHammer Icon

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    LMAO... so it sounds like at this point, the only way to get an HR44 is to go out and buy one since the tech will likely have an HR34 for the next few months or longer. Then I won't have an issue with a self install.
     
  7. peds48

    peds48 Genius.

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    There are threads here reporting locations currently installing HR44
     
  8. carl6

    carl6 Moderator Staff Member DBSTalk Club

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    As noted above, unless your dish alignment is off a bit, the tech should have no problem using an SWM8 that you provide. It will make his job faster and easier if he doesn't have to access the dish itself. This will involve him converting your entire system to SWM, which means going through setup on all receivers/DVRs that you have. Keep in mind, to use the SWM8 you will need all 4 coax from the dish, so if they are available, great. If not the tech will still have to access the dish.

    If the Genie is replacing an existing receiver or DVR, then the tech will need to access that location. He would probably let you do the physical install while he installs the SWM8, which keeps him out from behind your entertainment center and again speeds up his job. Of course, you would need to keep power disconnected until he was ready to start the system.

    You also mention previously having ota diplexed in. If you have added that back in, it will have to come out again. The previous tech who removed that was doing his job, but should have asked if you wanted the hardware back.

    There are other aspects of converting to SWM that justify having an installer come out. If you have more than one TV location, when the Genie is installed it will require activating whole-home service which will also require proper network connections. If you currently have ethernet whole-home, that will have to be disconnected in order to support DECA networking.

    I recommend setting up the appointment, and when the installer arrives walk/talk through the entire installation before he starts doing anything. Make sure you are both in agreement on what is to be done, and how it is to be done. That will prevent a recurrence of something like what happened previously.
     
  9. dpeters11

    dpeters11 Hall Of Fame

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    Just to make sure, if you get one on your own, it's still a lease. I won't say there are no owned 44s, one was for sale here a while back, but they are extremely rare.
     
  10. Flugelman

    Flugelman Legend

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    I ran into the same brick wall trying to get a Genie self-install to replace my HR22 for a single TV (I wanted the 5 tuners and big storage drive). :bang
    After about 6 futile attempts via CSR I finally sent an email to customer support. Bottom line, I purchased an HR34 thru Amazon and did the self install. Since I was eligible for a free upgrade D* reimbursed my account for the cost of the DVR and I am a mostly happy camper. The one fly in the ointment is D* insists on charging $3 a month for the Whole-Home feature even though I have only the one TV. Oh well... :nono2:
     
  11. SledgeHammer

    SledgeHammer Icon

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    Oh... somebody else mentioned to me that DTV would reimburse me for the cost of the DVR... but, this is the first I've heard of the requirement for whole home. I too only have one TV. My HR20 has a 1TB drive in it, so I have the same storage now. 5 tuners are nice, but not a deal breaker. I very rarely need more then 2. The performance and cooler operation would definitely be nice.

    HOWEVER, I will completely drop the idea of upgrading if I'm required to activate whole home. I am absolutely not going to pay an extra $3/month for that when I only have 1 TV. I will call DTV about that to confirm.

    I am already paying $2/month for the regional sports fee when I don't watch sports. I will certainly not pay extra per month for this "free" upgrade.

    Were you not able to get around that by yelling at a supervisor or customer retention? That is outrageous when you only have a single box.
     
  12. Bill Broderick

    Bill Broderick Icon

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    You can call and ask them to update your account with new equipment (I did this after installing a SWM-16, and asked them to update my account so that my Multi Room DVR service would be changed from unsupported to supported). However, this wouldn't necessarily get them to send you a Genie without an install.
     
  13. peds48

    peds48 Genius.

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    You can call and ask them to update your account with new equipment (I did this after installing a SWM-16, and asked them to update my account so that my Multi Room DVR service would be changed from unsupported to supported). However, this wouldn't necessarily get them to send you a Genie without an install.
    The only ones allow to change this is a group called FOSS. and I doubt any CSR will know how to get a hold if this group. Just because the CSR told you "it was changed" it does not necessarily means it was
     
  14. HoTat2

    HoTat2 Hall Of Fame

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    Nope, sorry;

    No way around the $3.00/mo. WH services fee once you activate a Genie on your account.

    It's DIRECTV's policy and no amount of yelling and complaining to CS or Retention is going to change it I'm afraid.
     
  15. SledgeHammer

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    Hmm.. I just called up DTV and asked specifically. The $3.00/mo WH service is required if you have a Genie & > 1 Genie Client. If you just have a single box, they don't charge you for that.
     
  16. SledgeHammer

    SledgeHammer Icon

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    UPDATE: called DTV again and after 15 min on hold and talking to various depts, they said there was no way to override the self install in the system. Probably cuz they didn't change my dish type lol.
     
  17. HoTat2

    HoTat2 Hall Of Fame

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    OK, that's news to me, and I'll stand corrected on this issue;

    But first, if you get a Genie, see if the CSR was right and they don't apply the WH fee anyway after its activated and then post back.

    Again though, unless the tech. needs access to the dish anyway for re-alignment purposes like if it fails an IV test or something, I really think you're safe buying the SWiM-8 module and the tech. will work with you and install it instead of the SWiM LNB approach.
     
  18. Bill Broderick

    Bill Broderick Icon

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    The original CSR transferred me to a different group (I thought that she referred to them at 'the equipment group' at the time). When I explained to the second person why I was calling, he seemed to understand. After he said that he made the change to equipment, I asked if there was an additional change that needed to be made in order to flag my MRV as supported. He said that, by making the equipment change, the change to supported MRV would be automatic.

    He may have been full of crap. But I didn't get that impression.
     
  19. sbl

    sbl Icon DBSTalk Club

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    As has been said, order from SolidSignal or Weaknees and you'll get the box you want shipped to you. If you go through DirecTV, you are likely (though not guaranteed) to be disappointed. You will need a SWM setup. I got mine from SS and had no issues.
     
  20. SledgeHammer

    SledgeHammer Icon

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    I get different answers from every CSR I talk to lol.

    Well, most people are going to have multiple boxes. If you only have one box, I don't see why you would pay for WHDVR service. That makes no sense to me :). But then again, I'm paying $2/mo for regional sports fees and I've never watched a single second of sports on DTV.
     

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