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Anybody been able to do a Genie self install?

Discussion in 'DIRECTV General Discussion' started by SledgeHammer, Aug 11, 2013.

  1. SledgeHammer

    SledgeHammer Icon

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    Well, I sure wouldn't buy it from SS or Weaknees since they want $299 to $349 for it lol.

    Damn, this CSR on CSR roulette even told me I needed a CCK lol. You really get something different from every CSR you talk to.

    Don't even know if I want to waste my time on the upgrade. I'm hearing multiple things about the $3/mo charge. Based on every CSR telling me something different and I'm still not sure if they are going to raise my DVR fee to $25 either.
     
  2. dpeters11

    dpeters11 Hall Of Fame

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    You won't get the $25 fee, that is only customers after I believe February 2011.

    Normally you'd have the HD fee, DVR and MRV for a total of $23. The $25 adds all these fees up then rounds it to $25. They don't pay for the services individually.
     
  3. SledgeHammer

    SledgeHammer Icon

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    I would not upgrade if they require me to take the MRV / WHDVR for $3/mo. I would keep my HR20 in that case and not deal with all this hassle. I will never agree to pay a WHDVR fee when I have one TV. Not even if it was 0.01c/month. Not being cheap, just the principle of it. I would cancel my service first.
     
  4. SledgeHammer

    SledgeHammer Icon

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    Ok, well, never mind... haha... last person I talked to said the $3/fee is there for the genie. Lol... I give up... screw this... I'm sticking with my HR20.
     
  5. dpeters11

    dpeters11 Hall Of Fame

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    I think part of the issue is that this isn't the primary purpose of the Genie. At one point I had two DVRs connected to the same TV, though while that doesn't require Whole Home, it adds a $6 charge for the mirroring.
     
  6. SledgeHammer

    SledgeHammer Icon

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    I understand the Genie's primary purpose is to reduce the cost of whole home installations. I am not one of those people. I have already installed a 1TB drive in my HR20 and I'd say I've needed more then 2 tuners < 5% of the time. Not going to pay $3 extra / month for an extra 3 tuners. Sorry DirecTV: NO SALE.
     
  7. Bradman

    Bradman Mentor

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    When I got my free equipment upgrade from the protection plan price increase, DirecTV shipped me out a new HR34 and let me install it no questions.
     
  8. peds48

    peds48 Genius.

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    When I got my free equipment upgrade from the protection plan price increase, DirecTV shipped me out a new HR34 and let me install it no questions.
    Perhaps you already had a SWM system in place which is NOT the case here
     
  9. peds48

    peds48 Genius.

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    .

    He may have been full of crap. But I didn't get that impression.
    I am willing to bet a beer or two that he was full of it!
     
  10. Jacob Braun

    Jacob Braun King of Awesome

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    Genies require the $3 MRV fee now, since mid-July iirc. If you have only one Genie, or a Genie + a D12, or a Genie + Clients the HD/DVR/MRV fees will all show up on and be required.
     
  11. peds48

    peds48 Genius.

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    FWIW, even if you just get one HDDVR now (as a new customer), you will still have to pay WHDVR as it is included in the ARS fee of $25.00
     
  12. SledgeHammer

    SledgeHammer Icon

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    Why would anybody want to pay an MRV fee when they only have one box and one TV? I know that is the DTV policy... HD and DVR fees, sure... but MRV? Like I said, I'll stick to my HR20 until such time as DTV becomes reasonable about that ludicrous cash grab fee.
     
  13. SledgeHammer

    SledgeHammer Icon

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    If you are a legacy customer, you get a $10 line item for HD and a $10 line item for DVR and a $3 line item for MRV. If you are a new customer > Feb 2011 (I think) you just get the single $25 fee for all 3 items.
     
  14. peds48

    peds48 Genius.

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    If you are a legacy customer, you get a $10 line item for HD and a $10 line item for DVR and a $3 line item for MRV. If you are a new customer > Feb 2011 (I think) you just get the single $25 fee for all 3 items.
    Right, thus "now" I guess I should have said "new customers"
     
  15. HoTat2

    HoTat2 Hall Of Fame

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    Unless this is just DIRECTV's subtle way of trying discourage single Genie installs.

    Perhaps to them the box is so much more than just a 5 tuner DVR with a big HDD, but a WH media server, which they feel you are wasting those resources this way.
     
  16. SledgeHammer

    SledgeHammer Icon

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    Yes, I am aware it *SUPPORTS* WHDVR service and if I was using it as such, I would happily pay the $3/mo fee. However, I am not. Nor am I watching sports, so I don't like paying the $2/mo regional sports fee. I am forced to pay that fee if I want to keep my service :mad2: ... I am not required to pay the MRV fee to keep my service, so I will not pay it just to get an extra 3 tuners as a matter of principle since I do not use the WHDVR features. If I ever do add another TV / IRD then I'll move to the Genie.
     
  17. Bill Broderick

    Bill Broderick Icon

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    We'll find out for sure when a) I have a problem with MRV and have to call them or b) when you get the work order to install my Genie and it either does or doesn't have a SWM-16 listed on it.
     
  18. dpeters11

    dpeters11 Hall Of Fame

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    Even with SWM already installed, this isn't a guarantee.
     
  19. Herdfan

    Herdfan Well-Known Member

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    Yeah the weird thing about this is they will let you activate one no matter what they show on your account. As far as DirecTV knows I am still on the original dish. A DirecTV tech has NEVER been to my house in almost 20 years.
     
  20. SledgeHammer

    SledgeHammer Icon

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    Yes, another one of DTVs crazy policies that make no sense. Actually they do. Its just another one of DTVs creative money grabs.

    DTV: "Sure, we'll upgrade all your DVRs to this cool new Genie FOR FREE"
    Customer: "Awesome! I'll take it"
    DTV: "Ok, that'll be a $50 upgrade charge because we need to swap out your dish"
    Customer: "Umm... okaaaaayyyy..."
    DTV: "And we'll just add this MRV service here... only $3"

    I like the one where they claim the regional sports fee was always there, they just broke it out of the package fee, but yet, my package fee also went up $3 or $4 rather then -$2.

    They did at some point offer to waive the install charge because I was complaining about it and wasting my time sitting around for half a day waiting for a tech to come and plug a box into the wall outlet for me.

    At the end of the day however, I told them to go kick rocks... NEVER gonna pay the MRV fee on a single TV on principle alone.

    What irks me the most is that I had MULTIPLE CSRs tell me that the $3/mo fee is waived on a single box. It is documented multiple times on my account that multiple CSRs told me that. The last person I spoke to even looked it up and said "Yeah, you are right, I see here that multiple CSRs told you that... I am going to escalate this to my boss and have the CSRs retrained".

    So on top of the install fee money grab and the AM21 money grab and the $3/mo money grab, my HR20 will continue to serve me just fine.
     

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