Anybody else getting paper bills late lately?

Discussion in 'DIRECTV General Discussion' started by SledgeHammer, Sep 14, 2020.

  1. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    My wife and I receive paper bills. We experience no issues with them being delivered late.
     
  2. SledgeHammer

    SledgeHammer Icon

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    What are you talking about? A 2019 study found that eBills end up costing a company about half of paper invoices at least (at least is in less then half :D). Any smart company would love to get rid of paper invoices -- free money. Said smart company would also be smart to "nudge" hold overs without alienating them.

    How does AT&T "nudge" hold overs? By doing exactly what they're doing -- sending out bills 2 weeks or less before the due date.

    My bill is due on the 15th of each month. Today is 9/24. I've got 14 business days left and no bill in sight. In fact, the bill hasn't even posted online yet. Nudge nudge.

    I'm assuming you don't run to your mailbox every day, yank out bills and run home excitedly to pay them that instant? :D. Have to assume a person will let bills pile up for 3 - 5 days and pay them at once.
     
  3. inkahauts

    inkahauts Well-Known Member

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    There are problems at the post office right now. Los Angeles times did an interesting check and found some things where mailing as fast as ever while others where super slow. And it had sometimes has to do with where things where being mailed to and from. But it could also be as random as if you dropped you letter in the mail box in the morning or evening. It’s inconsistent at the moment.

    With that said I’ve never know any company only mailing bills out when they are due two weeks from being mailed out. Usually it’s at least three.

    And thirdly, I don’t understand anyone who doesn’t have DIRECTV charge their credit card. It’s easier and if the bill is wrong you can get it fixed and not pay the bill on your credit card. I’ve just not seen anyone have a real issue unless they where changing something on their account and that would always get fixed in the long run. Maybe high one month and super low the next after credits or what have you. But it always works out. If it didn’t why would you even stay with the company, regardless of how you get billed or pay them.

    Of course I also don’t understand anyone who writes actual checks for regular bills either. That’s the least safe way to pay anything anymore.
     
  4. inkahauts

    inkahauts Well-Known Member

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    What’s the closing date each month on your DIRECTV bill?
     
  5. SledgeHammer

    SledgeHammer Icon

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    August ended on the 23rd.
     
  6. SledgeHammer

    SledgeHammer Icon

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    I don't even have any checks, stamps or envelopes :D. I use Bank Of America online bill pay. It seems that BoA doesn't have an eBill deal with BoA, so it takes longer.

    When I called DirecTV after the last late bill, they claimed they mailed them out 2 weeks before.

    I'm not changing my service, its more for when promos fall off or when they jack up rates. Once the bill is paid, you aren't getting any money back.

    I'm keeping a very close eye on it this month, when the bill posts online and when I actually get it.
     
  7. b4pjoe

    b4pjoe New Member

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    I use autopay but I do keep an eye on the charges every month before it is taken out because I don't trust AT&T any further than I can throw them.
     
  8. SledgeHammer

    SledgeHammer Icon

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    My pay period ended on the 23rd and they only GENERATED the bill today (on the 29th) to the point where I got the *email* today. The bill is due on the 15th, so that only leaves me 3 weeks. It'll take another week or more for the paper bill to come, so less then 2 weeks...

    I paid with a CC online today since I needed a 10th CC purchase for the month anyway to get my $40 CC bonus for the month :).
     
    jimmie57 likes this.
  9. Teetertotter

    Teetertotter Member

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    Maybe for those with slow mail is with having to do with applying for mail in ballets and those with filling out the ballets and mailing. Is the USPS giving that priority over all other secondary mail?? Probably.

    I suggest requesting ATT e-mail bill along with mail bill and problem solved. I get the e-mail about 4 days before the USPS one. lol We pay on line, way in advance as this allows ATT more than enough time to process their end or if any glitch that may arise.

    What's all the complaining about. Make plans to pay the bill right away, ahead of time. You know its coming. lol
     
  10. SledgeHammer

    SledgeHammer Icon

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    I just don't want to do auto-pay with DirecTV since the bill fluctuates so much. If you pay it, you won't have any leverage.
     
    Teetertotter likes this.
  11. studechip

    studechip Godfather

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    If you pay by credit card you do.
     
    codespy likes this.
  12. codespy

    codespy Go Pack Go!!!! DBSTalk Club

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    And I get rewards with that credit card!
     
  13. SledgeHammer

    SledgeHammer Icon

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    Yeah, my CC pays 3% on my *entire balance* if I hit 10 purchases per month which is the only reason I used it this time. It's hard to get 10 purchases locked up in my house lol.
     
  14. TV_Guy

    TV_Guy New Member

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    If your're having trouble reaching 10 just make multiple payments for a bill or if buying gas do multiple transactions.
     
  15. SledgeHammer

    SledgeHammer Icon

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    As I mentioned above, they generated this months bill on 9/29 when the period closed on 9/23. I paid it with a CC since I needed to hit 1 more purchase for my monthly CC bonus... but here I am on 10/3 and still no paper bill for a bill due on the 15th. It would now be virtually impossible for me to pay my bill on time with BoA's bill pay.

    I still go by my conspiracy theory that T is purposely sending bills late to try to nudge people to eBills for the cost savings.
     
  16. James Long

    James Long Ready for Uplink! Staff Member Super Moderator

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    Is there a grace period or does DIRECTV charge a late fee on the due date? Without a late fee you technically would have until the next bill was created to get a payment accepted.

    How many days does it take BoA bill pay to pay a bill? Are they generating a paper check and mailing it? My bank's bill pay does electronic transfers to most payees and it doesn't take more than a couple of days from entering the bill to having it credited through the bill pay process. (Paper checks are sent to companies that do not accept the electronic transfers.)

    Changing due dates and mailing statements late is an old trick that some in the credit card industry have done, so I would not completely dismiss your conspiracy theory. But it would be a lot easier to cause that problem through poor management than evil intent.
     
    SledgeHammer likes this.
  17. SledgeHammer

    SledgeHammer Icon

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    For my bills due on the 15th, 2 months ago, my payment posted on the 17th and I got charged a late fee (which I called in to get reversed). Last month my payment posted on the 16th and I didn't get a late fee. So if there is a grace period, its 1 day lol.

    BoA seems to have an electronic deal with a few companies, but DirecTV isn't one of them, that's a mailed bill. I think I tried looking in the payee list last month to see if AT&T was listed there, but it seemed like for other T's other services, so... I might call BoA some day and ask if they have a better way to bill pay DirecTV. So on mailed bills, they say allow for 7 days. And T says to allow 7 days for posting.
     
  18. Teetertotter

    Teetertotter Member

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    Going back, we receive both e-mail along with paper notification and SEE the BILL for any issue that may arise. With ATT, we elect to use electronic bank transfer and payment is made way in advance, after seeing bill.

    Early this year, we switched over to DTV from U-Verse and b/4 that DTV, since early 90's. Now, I hope come January, when my 12 months are up and call in, ATT will give me a special offer on TV and internet service. Do I call the retention dept or the loyalty dept, or the regular dept and mention, "CANCEL?" lol Any suggestions/hopes???
     
  19. krel

    krel New Member

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    as i refuse to give them access to my acct with autopay. i get paper bills via snail mail. but i log into my acct before i even get my bill and pay them off and the i put the paper bill in the shredder
     
  20. inkahauts

    inkahauts Well-Known Member

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    You realize you always give them access no matter how you pay? Unless you send them a money orc]der I suppose. If you write a check and think it’s a check like it was 30 years ago you are wrong. It’s done ach which is basically the same as using a debit card. The only way to deny them access to your actual bank accounts is to use an actual regular credit card. Something that shows you what they have charged you before you ever actually pay the bill. The credit card is a middle man that way.
     
    krel likes this.

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