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Anybody here dissatisfied with Directv?

Discussion in 'DIRECTV General Discussion' started by mystic7, Apr 10, 2013.

  1. Apr 10, 2013 #21 of 133
    acostapimps

    acostapimps Hall Of Famer

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    I've been satisfied so far with Directv for the programming, and even though I'm not to fond about price increases annually at least it's better than Comcast equipment-wise, Plus the HR24 has been stable and fast responding since I had them 2 years ago, Customer service has to be the best IMO since they gave me free upgrades,credits and discounts, I cant say the same thing for Comcast, even though I have HSI from comcast they are hesitant in giving me any promotion for Internet unless I bundle with cable as I have their phone service also.
     
  2. Apr 10, 2013 #22 of 133
    goinsleeper

    goinsleeper Godfather

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    I think you'll get horror stories from any company but a large portion of that is from customers who don't understand or care to read their agreement. D* is pretty good about giving you what they tell you and you'll be able to see any kind of special offers on your bill.
     
  3. Apr 10, 2013 #23 of 133
    glick1

    glick1 New Member

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    Sound drop outs to my AVR while using DD are getting old. I will be leaving soon.
     
  4. Apr 10, 2013 #24 of 133
    dpeters11

    dpeters11 Hall Of Fame

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    I really haven't had that issue in a while. It was pretty annoying when I had my Onkyo (it clicked when the drops happened), when I got one with HDMI, I went Denon and seemed to mostly have issues with Ice Road Truckers. I got bored with that series, and haven't had an issue.
     
  5. Apr 11, 2013 #25 of 133
    mystic7

    mystic7 Icon

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    OK, yeah this is more the type of comments I remember from back then, so basically there are no surprises to expect. Thanks everybody.
     
  6. Apr 11, 2013 #26 of 133
    Rich

    Rich DBSTalk Club DBSTalk Club

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    Just business as usual, but it's better than using VCRs... :lol:

    Rich
     
  7. Apr 11, 2013 #27 of 133
    duffytoo

    duffytoo Mentor

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    If you are a sports fan, there is nothing to compete with Direct TV. I'm not happy with the cost but the options are just as expensive.
     
  8. Apr 11, 2013 #28 of 133
    texasbrit

    texasbrit Well-Known Member

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    Here in DFW the only service I would seriously consider as an alternative is FIOS. Internet is excellent, PQ is very good. Cable is still pretty poor here, PQ and equipment. Don't like Dish business practices. Could save $30 month by going to cable, at least for the first year, but it's not worth all the hassle.
    But all the providers are getting too expensive. The ever-increasing cost of sports programming, and retransmission fees for the networks, are going to kill a lot of the business. Wonder who will be the first to cut the link with mandatory sports programming?
     
  9. Apr 11, 2013 #29 of 133
    JeffBowser

    JeffBowser blah blah blah

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    I stopped recommending DirecTV to others some 5 years ago or so (hard to remember), but continued using them myself. In fact, I have had no other provider this century. However, things are slowly changing for me. DirecTV is no longer "premium" over the competition. Slightly better, but no longer "much" better. Combine this with the fact that programming, far more important than the provider, has gone to pot over the last 10-20 years (from my perspective), so I am increasingly questioning spending large sums of money to be subject to garbage.
     
    1 person likes this.
  10. Apr 11, 2013 #30 of 133
    narrod

    narrod Godfather

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    I've been with them for 13 years. There's a lot not to like including spiraling costs, slow DVRs and indifferent customer service. I'm not aware of a provider that doesn't suffer from the same deficiencies.
     
  11. Apr 11, 2013 #31 of 133
    Barry in Conyers

    Barry in Conyers Godfather

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    Anybody here dissatisfied with Directv?


    I have been a DirecTV subscriber for 16 years, so "dissatisfied" does not apply.

    On the other hand, I am a LOT LESS SATISFIED than I was 5-10 years ago. The continuing price increases that far exceed inflation, the continuing decline in customer focus and service, the endless parade of firmware "upgrades" that don't correct existing problems and often introduce new problems and the frustratingly SLOOOOOW DirecTV DVR's don't provide much to get excited about.
     
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  12. Apr 11, 2013 #32 of 133
    sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    I always forget you're in Allen, too. Are you lucky enough to get Fios where you are? I've always wanted them at least for internet and TV, but it's like they refuse to build here. I'm between High Meadow & Exchange in the Reed Elementary area.
     
  13. Apr 11, 2013 #33 of 133
    fleckrj

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    My only options are DirecTV, Dish, and Time Warner Cable. I dropped TWC in favor of DirecTV in 1998 and have never looked back. I have only had to call customer service about five times in the past 15 years, and I have never had any problems with them.
     
  14. Apr 11, 2013 #34 of 133
    carl6

    carl6 Moderator Staff Member DBSTalk Club

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    I am very satisfied with the service and technology. I am reasonably unsatisfied with the cost. Over the past decade, almost every year when prices have gone up I have cut my service by either dropping receivers or lowering my service level. Despite that, I am still paying over $100 a month which for me is simply too much money for the amount of TV I watch.

    I'm probably very close (maybe next year's price increase) to cutting the cord and bundling with my cable company (where I get internet service) for a substantial reduction in monthly cost. DirecTV is simply pricing itself out of my reach. My last reduction in service package has reached the point of dropping some channels I did not want to drop (including Root sports), a direct result/impact of the pricing for sports programming (which is of very low importance to me overall).
     
  15. Apr 11, 2013 #35 of 133
    ThomasM

    ThomasM RF Engineer

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    I have been with DirecTV for over 12 years and there is little I can think about that has gotten better with the exception of some of the receivers.

    For example, think back to a (slightly) earlier DirecTV when you didn't have to deal with:

    A commitment

    Ridiculous price increases EVERY year making DirecTV more expensive than cable

    Constant package shuffling and renaming so customers are so confused they don't know what package they have or if it's "grandfathered"

    Leased receivers

    Regional Sports Fee

    Losing channels even if you don't change packages (hint:CLOO, NASA CCTV9)

    $25 per month for the priviledge of having ONE HD DVR

    Irritating in-guide ads

    Slower than molasses receivers

    Inability to use SD outputs on an HD receiver if it's set to HD resolution

    Losing popular features like "dash-dash" delete or trickplay while viewing guide

    If I work on it I can probably add to the list. In any event I still have SD service from DirecTV because I have no intention of starting a two year commitment when there are so many other choices popping up not to mention DirecTV's business policy of disregarding loyal long-term customers in favor of new customers.
     
  16. Apr 11, 2013 #36 of 133
    mrro82

    mrro82 Legend

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    I'm fairly new to DirecTV. I signed up in September 2012. I had Charter for about 6 years prior to the switch. Comparing Charter to DirecTV is like night and day. The equipment, programming CSR's are all superior with DirecTV. SO overall I am very satisfied and will continue being a DirecTV subscriber for years to come.
     
  17. Apr 11, 2013 #37 of 133
    dlt4

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    I've been with D* for 10 years as of this month. Obviously I've been very happy with them, and haven't found a better alternative.

    My only real complaint is that since moving from AZ to FL last year I lose my signal with very little rainfall sometimes. I've had every thing checked by a tech and signal strengths are good.

    But even still, the only way I'll give up D* is if I totally give up paid TV service and switch to Netflix, Roku, or whatever.
     
  18. Apr 11, 2013 #38 of 133
    acostapimps

    acostapimps Hall Of Famer

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    As if Dish is no different as they are getting almost as expensive but slightly cheaper than Directv, You should see how much Dish raise their AE Pak which is almost as much as what you pay for Premier package, Lets face it almost every tv provider raise their prices, which is why some consider cord cutting, but what happens if they do the same to Netflix or Hulu, a lot of people could say that sports programming is the vein from our existence, But could you imagine if they took that away, It would be a lot of PO'd people.
     
  19. Apr 12, 2013 #39 of 133
    pdxBeav

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    I'm a big sports fan in Oregon and love the PAC-12 and the Blazers. Yeah, DirecTV is awesome for sports fans! ;)
     
  20. Apr 12, 2013 #40 of 133
    Laker44

    Laker44 Godfather

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    So don't mine.
     

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