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Anybody here dissatisfied with Directv?

Discussion in 'DIRECTV General Discussion' started by mystic7, Apr 10, 2013.

  1. Apr 12, 2013 #41 of 133
    MysteryMan

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    Whatever floats your boat.
     
  2. Apr 12, 2013 #42 of 133
    Rich

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    No HD TVs? We only watch HD content.

    Rich
     
  3. Apr 12, 2013 #43 of 133
    Laker44

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    MysteryMan, Would you stay with a provider if they didn't offer you the channels that you watch in the best quality available? :nono2: I don't think so.

    Rich, I have 3 HD TVs and like you only watch HD content. But unfortunately DirecTV will not add the HD channel of ones that I watch the majority of the time, but my cable provider does.
     
  4. Apr 12, 2013 #44 of 133
    Tubaman-Z

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    I am in a similar situation, but with less choice (no cable) due to living in a rural area - DirecTV, Dish, OTA, or streaming (over 3 MB DSL for $60/month - whoop dee do). We have had DirecTV since 1995 and the only thing I am dissatisfied with is the the price. I have only rarely had to interact with customer service, I've really appreciated the additional channels, the addition of HD, and the DVRs (our 1st DirecTV DVR absolutely changed the way that we watch television). All that said, I am on a path down to having only 1 DVR and Choice - nothing else from DirecTV. And I only keep that for live sports access (Bears football - but not Sunday Ticket, Big Ten, and the Twins). If there was a lesser total cost, seasonal way to stream the sports I would be done with DirecTV and move to a home brew DVR for OTA plus streaming. Again, love the product, just not the cost.
     
  5. Apr 12, 2013 #45 of 133
    Bill Broderick

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    The only aspect of DirecTV that I've ever been dissatisfied with has been the installation and repair contractor that they use on Long Island (Mastec). I've found the majority of the technicians that I've had to deal with, at my home, to either be lazy or incompetent. I was actually forced to hire my own installer to install the Slimline that's currently on my roof after the Mastec installer said that I didn't have LOS (he was replacing an existing Phase III dish that had a perfect signal).

    To be fair, I've been at the home of 2 friends when they has DirecTV installed and I found both of those installers to be excellent. I just haven't had that same luck at my house.
     
  6. Apr 12, 2013 #46 of 133
    sigma1914

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    Which channels?
     
  7. Apr 12, 2013 #47 of 133
    FHSPSU67

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    See my signature.
    Very satisfied customer here:)
     
  8. Apr 12, 2013 #48 of 133
    MysteryMan

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    If you're happy with Cable that's fine with me. The SD and HD channels we watch on DirecTV look just fine.
     
  9. Apr 12, 2013 #49 of 133
    damondlt

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    I'm dissatisfied with all providers, I'm just less dissatisfied with Directv.
     
  10. Apr 12, 2013 #50 of 133
    Rich

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    The installers are getting better. If you're fortunate enough to get a Tech, they've gotten better, too. Still not as good as I'd like to see, but better. We seem to have gotten lucky with D*'s contractor in my area.

    Rich
     
  11. Apr 12, 2013 #51 of 133
    bungi43

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    I'm not entirely thrilled how they've gone with the overseas call centers. It's not hard to get around, but annoying. It was one thing I thought was good, because I knew when I called I would get someone I understood.

    But I also think their customer service has gotten a little worse too, from the standpoint in the past they always seemed to go out of their way to make a customer happy, and now they are much more content to not do anything for you.

    I rarely have issues with my service. I'm not thrilled with how my bill seems to get higher each month, but honestly, that's just about every company. I have given some thought to pulling the plug, as most stuff now I can get elsewhere. It's the sports that keep me in, as where I live I have access to ESPN3, but not WatchESPN...so I'd miss a lot of college football.
     
  12. Apr 12, 2013 #52 of 133
    Rich

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    That's the way I feel, too. Looks as if most folks are put off by the pricing. I've had a house that cost me less a month than my D* bill is now and I've had a house that cost me just about a $100 more than D*'s monthly bill.

    But, D* has treated me very well and, for the moment, I'm satisfied. I just have a feeling that someone is gonna do the Internet streaming correctly and put everything in a cloud and put the cable and satellite businesses out on the street wondering what happened. Already, I get a much better picture on Hulu + (not the answer) and NetFlix (not the answer either) than I do on my 1080i D* content.

    Rich
     
  13. Apr 12, 2013 #53 of 133
    sigma1914

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    I believe there's only 1 call center overseas (Philippines) with most being here.
     
  14. Apr 12, 2013 #54 of 133
    Rich

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    Having just spent a fruitless hour on a call to a Roku call center, I gotta say one D* call center that's not in the states is one too many. Just an opinion.

    Rich
     
  15. Apr 12, 2013 #55 of 133
    MysteryMan

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    You're forgetting there's a sizeable part of the population that doesn't have access to high speed internet. Cable and satellite aren't going anywhere for the foreseeable future.
     
  16. Apr 12, 2013 #56 of 133
    bungi43

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    I had to call about 3 times in a week here about 2 weeks ago and each time I called that's what I got. All at different times, and using a few different responses. I noticed it in the past too, but not nearly as much as recently. I got to the point now where I just start saying retention, and then I get them to transfer me and it's to a rep in the US.

    Agreed 100%
     
  17. Apr 12, 2013 #57 of 133
    cypherx

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    DirecTV is more expensive for me than if I were to bundle triple play with my cable provider. But I have DirecTV because the technology is better. Local cable co doesn't have multiroom or mobile apps. They run I-Guide which is pretty basic - no pandora or YouTube on TV. The search is pretty anemic and theres no poster art or pictures of actors in the info. You cant even drill down and see actors other programs. The most advanced thing they have is caller ID on TV, but so does DirecTV! The other thing that irks me with cable is that HD channels are put up high in the guide. Before I bought my house in 2010 I was in an apartment with Comcast. It was a constant battle with the wife or guests to change the channel to the HD equivalent. DirecTV does this right!!!

    DirecTV also has IP control which is super convenient with mobile control apps.

    As far as Dish Network, our market is Eastern Arc. I have too many trees in that direction which thankfully does not interfere with DirecTV as it points elsewhere.

    DirecTV it is! Now if my local cable co. got with the program and updated their technology, I would re-evaluate because their pricing is better.
     
  18. Apr 12, 2013 #58 of 133
    slice1900

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    Today most cord cutters are people who don't watch much TV, so if they stream 30-60 minutes a day of content it doesn't add up to all that much. There's no way very many of the "average" TV viewers who watch 4 hours a day could cut the cord and stream four hours a day of full HD content. The providers don't have the bandwidth, the Internet backbone doesn't have the bandwidth, and your ISP doesn't have the bandwidth to deliver this to a good sized percentage of the population where you live (definitely true if you use cable, most likely true if you use DSL)

    The way providers solve this sort of problem is via rationing. Either you get capped, or you pay much more for "unlimited" data when unlimited starts meaning terabytes per month for a lot of people instead of a very small number of outliers, or you do metered pricing, or everything gets too slow to stream during prime viewing hours in the evening. Just like what happened with cellular data once everyone got smartphones and started actually using it in large quantities. It was possible to do unlimited when only a few early adopters with iPhones and people using Blackberry mail made any real use of data, but once everyone had a smartphone, bye bye unlimited and hello slowdowns during prime hours and capped/metered pricing.

    Cable providers who also provide Internet have a reason to dislike people cutting the cord. If too many do, they'll start raising the price of Internet and lowering the price of TV to fight back. If you have a decent DSL provider available you may not care, but some people only have slow DSL where they live and cable is their only real alternative for internet. Your fast DSL provider may become a crappy slow provider once a quarter of the people where you live are trying to stream HD content at once in the evening. Cord cutting works great today because not very many are doing it. If everyone starts doing it, since it doesn't scale it will stop being a viable alternative.

    Then there's the problem of sports, for those who like sports. Today you can watch ESPN, Big Ten Network, and so on online, but only if you prove you already have that network through your TV provider. Just like with HBO. Sure, you can cheat the system by using a friend's login who still has TV, and they probably don't police it much today since it isn't costing them much, but once that changes and it costs them real money they'll probably start cracking down and suing people who are trying to cheat them.
     
  19. Apr 12, 2013 #59 of 133
    mystic7

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    Luckily my wife is from the Philippines!

    As for cutting the cord, I just can't. When I'm watching something I recorded, or On Demand, I feel like I'm cut off from the world, like if something happens in the world I won't know because the news can't break into a recording. I'm weird that way. Don't suggest I keep a radio on while watching Hulu either!
     
  20. Apr 12, 2013 #60 of 133
    Laker44

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    GSN- majority owned by DirecTV Group Inc. :confused:
    G4- not carried by DirecTV
    HSN
    HUB
    QVC- Parent company is the largest investor in DirecTV :confused:
     

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