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Anybody here dissatisfied with Directv?

Discussion in 'DIRECTV General Discussion' started by mystic7, Apr 10, 2013.

  1. damondlt

    damondlt New Member

    5,455
    233
    Feb 27, 2006
    Newfoundland...
    OK got a phone call/Voicemail from Directv on Friday, Stating that my 12 month promos are expired as of this month. If I wanted call them back and see what offers are available to me.
    Ok so I call them back with getting a C31 in mind as an upgrade.

    So first I listen at what they have to offer me, and it was 3 months Free of HBO,MAX,Starz,Showtime $141 value.
    I said OK how about a Free upgrade to a C31 instead of the premiums That's a $99 value and you get a 24 month commitment out of me.
    They said NO! the best they could do is $70 including shipping.

    I SAID NO! I don't get it? I'm a little displeased.

    What is this really costing them to upgrade me a C31. Shipping charges?? What the He!!. Lets review, It Cost me $260 in upfront charges when I started, I've paid $115 per month for 10 months, $95 for 2. I hooked them up with 2 customers

    So even with my first 12 month promos I've paid them $1600.
    Next 12 months are projected at another minimum $1700-$2200. Wouldn't you think they would rather Eat $99 to secure another 24 month commitment that puts $3400-$4400 in their bank.

    I guess they would rather give me the free premiums and just settle for the $1600.LOL
     
  2. goinsleeper

    goinsleeper Godfather

    673
    17
    May 22, 2012
    The premium channels would be a great value for you and they obviously arent paying the $141 to send them to you. On the other hand, they do eat some of the cost for the clients. So as far as a business judgement, it's much cheaper for them to give you free premiums.
     
  3. damondlt

    damondlt New Member

    5,455
    233
    Feb 27, 2006
    Newfoundland...
    Yep, and its much cheaper for me not to upgrade with them for another 24 months either from a business stand point. :contract:

    A lot can happen with providers in a year so maybe I'll just play out my contract and see what my options are.
     
  4. acostapimps

    acostapimps Hall Of Famer

    1,866
    50
    Nov 5, 2011
    Illinois
    That's what I'm going to do too, when my commitment expires see what goodies I can get, so they can hook me up for 2 years again, If its not what I'm hoping for than no dice. Sent from my iPad using DBSTalk
     
  5. acostapimps

    acostapimps Hall Of Famer

    1,866
    50
    Nov 5, 2011
    Illinois
    If only they can upgrade me on discounted HR44 by then when my contract expires early next year, Or will it be like the HR2x where they send you whatever model they have available and not guaranteed?
     
  6. Volatility

    Volatility Legend

    436
    10
    May 22, 2010
    You may get an hr44 or an hr34... it is the same where it isn't gaurenteed.
     
  7. goinsleeper

    goinsleeper Godfather

    673
    17
    May 22, 2012
    Can we Pin this information? I swear it's been asked over a dozen times in the last 2 weeks and answered everytime.
     
    2 people like this.
  8. Volatility

    Volatility Legend

    436
    10
    May 22, 2010
    +1 I concur. As a customer, one might think when placing an upgrade you would get the newest reciever available at time, however that would be pretty expensive for DirecTV to manufacture that many particular receivers for every time a customer calls in for an upgrade. im thinking they don't do it because of cost factors.
     
  9. acostapimps

    acostapimps Hall Of Famer

    1,866
    50
    Nov 5, 2011
    Illinois
    First of all I already knew that information as I was being sarcastic, but they should really make an exception for existing customers that want to upgrade to new equipment if they want to promote if they ever their new Genie.
     
  10. goinsleeper

    goinsleeper Godfather

    673
    17
    May 22, 2012
    I agree, it would be nice if the model could be specified but it would be abused. No provider wants to start new customers off with really old equipment to make sure existing customers have it because that's going to ruin the initial look at the new service. On the other hand, how long would you have to be a customer before the option to specify a model was available. Too many factors to warrant the ability to do so. If they could just get all their equipment on the same page, this wouldn't even be necessary, and maybe that's where everything will end up. Fingers crossed.
     
  11. Volatility

    Volatility Legend

    436
    10
    May 22, 2010
    It would be nice if they allowed certain customers to specify models, but cost wise I don't see how they could do that as they have too many loyal customers It would mean they would have to manufacture more models of that receiver than they currently do and they already take a lost selling the receivers below the actual value at lease. Shortage problems may also come up with doing that. I had always thought they shipped out random models because of cost and other issues that hinder their ability to do so they send out different models that are in the local home office warehouse at the time. Hopefully one day though, this request will become a reality.
     
  12. goinsleeper

    goinsleeper Godfather

    673
    17
    May 22, 2012
    They obviously keep up with the models now though. An HR24 is now swapped with another HR24 if the units needs to be replaced based on technical issues. As nice as it would be to specify a model during upgrade, I doubt that will ever happen. Best bet is to have a technician do the upgrade as they usually have newer equipment.
     
  13. Volatility

    Volatility Legend

    436
    10
    May 22, 2010
    I'm familiar with the first part, I was referring to upgrades only not erps. Most def on the installer being the best bet on getting the newer equipment.
     

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