Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. Steady Teddy

    Steady Teddy Godfather

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    Jan 23, 2007
    Sorry if this has been brought up already. Has anyone had success in reducing their bill via Online Chat rather than calling the Loyalty Dept? Thx.
     
  2. AreBee

    AreBee AllStar

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    Jan 17, 2005
    20 year D* customer with 15 years of AT&T Wireless.
    I just had my $35 XTRA package discount and a $7.00 HBO discount expire with my last bill. I called 1-800 DirecTV and said "cancel service". Got to the loyalty department. I was initially offered a $10 package discount (12 months) and $7.00 HBO discount (6 months) and I said I was not interested and would most likely make a move. He came back with a waiver of the $10 DVR fee, $10.00 HD fee and $3.00 whole home fee. These three waivers would stay on my bill until I upgrade my equipment. All in all $40 off my bill for 6 months and $33 off for 6 months after that. I was unable to get an offer on Sunday Ticket. Not sure it's enough to keep me for the long run but it will do for now.
     
    Doylize likes this.
  3. steve053

    steve053 Godfather

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    May 11, 2007
    Brookfield, WI
    Look at post 1984
     
  4. badger04

    badger04 Cool Member

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    Jun 7, 2007
    I had my bill reduce $20 . Direct TV waived the DRV and HD fees as long I do not upgraded to a new reciever. The CSR was really nice and told me to call back in a couple of months for additional rebates.
     
    Last edited: Aug 16, 2019
  5. MikeT98213

    MikeT98213 New Member

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    Jun 30, 2008
    21 year DirecTV customer. Had a 12 month $50 credit expire so I called to see if they would extend them. CSR tells me that there are no credits available but tells me to call back on the 23rd as that is when my last credit will expire. I asked when I would have to cancel to avoid being charged for another full month and was told 8/22. Thus, if I had to wait until the 23rd to see if any new promotion was available, I’d already be stuck paying for another full month. I told her to cancel me as of the 22nd and she transferred me to customer loyalty saying that they would surely do something to keep my business.

    Well...it took all of a minute for customer loyalty to process my cancellation without offering any incentive for me to stay. I’m now set to cancel and switch to PlayStation Vue while I weigh other options and incentives from Optimum, FiOS, etc.

    AT&T has destroyed what was once a great, customer focused company. Between their high prices, inflexibility, problems with picture freezing, pixelation and loss of signal in even moderate rain and snowfall, I’m officially done with them.


    Sent from my iPad using Tapatalk
     
    jimmie57 likes this.
  6. MAGICEJS

    MAGICEJS New Member

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    Oct 30, 2007
    Similar experience... wanted me to wait to my credit dropped on the 18th and no guarantees of continued $60 credit plus my plan was going up $15. Wanted me to drop down a plan and lose channels to save money. I said no thank you..I have got Sunday Ticket free last 2 years was told they could give a $12 credit for 6 months off the Sunday ticket price and I said no thanks.
    I got Dish Network to give me a great deal and coming to install on Tuesday. Breaking up is hard to do but ATT didn’t value Me anymore.
     
  7. alhurricane

    alhurricane AllStar

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    Sep 21, 2007
    I had success contacting them through DM on Twitter. I then chatted with a social media team member. My $50 off credit was dropping off this month. They first offered me $30 per month for 1 yr with no contract. I asked if they could do better and they than offered $50 off for a year still with no contract. I took it. Tried to get Sunday Ticket included but no luck.


    Sent from my iPhone using Tapatalk
     
  8. longhorn23

    longhorn23 Active Member

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    Jan 19, 2019
    which twitter account did you send a DM to?
     
  9. Phil T

    Phil T Well-Known Member DBSTalk Club

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    Mar 25, 2002
    Littleton,...
    I agree and don’t understand why so many others don’t see this.

    Are there any new satellite receivers in development?

    AT&T plan was to pick apart DirecTV and develop the streaming service which now won’t even carry the DirecTV name.

    It looks to me that even if you wanted to become a new satellite customer all you would get is recycled HS 17’s, clients and high prices.

    Twenty three years ago I dumped cable for the same reasons many (including me) are now dumping DirecTV.

    Now cable gives me a decent bundled price for TV and internet, no rain fade, good picture quality and reliability. It’s not perfect, but even with buying my own TiVo’s I feel I am getting better value for my dollar.
     
  10. James Long

    James Long Ready for Uplink! Staff Member Super Moderator

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    Michiana
    Other than the HS 27? If the current receiver models are working, what is the need for new models? The only thing I see missing in the DIRECTV receiver lineup is a single box 4K solution. I suppose there is always room for a larger hard drive and a faster processor, but the current models are not garbage.
     
  11. compnurd

    compnurd Hall Of Fame

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    Apr 23, 2007
    Evans City PA
    We havent seen anything to indicate a HS27 is in development
     
  12. James Long

    James Long Ready for Uplink! Staff Member Super Moderator

    50,392
    2,087
    Apr 17, 2003
    Michiana
    Do "we" have your eyes closed? Nothing imminent, but a HS 27 has been discussed.
     
  13. alhurricane

    alhurricane AllStar

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    1
    Sep 21, 2007
    @directv


    Sent from my iPhone using Tapatalk
     
    longhorn23 likes this.
  14. compnurd

    compnurd Hall Of Fame

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    Apr 23, 2007
    Evans City PA
    We have also discussed a HS37. But again there is nothing to indicate there is development The manual for the C71 that previously mentioned a HS27 no longer does
     
    MysteryMan likes this.
  15. bym051d

    bym051d New Member

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    Sep 5, 2007
    NFL Sunday Ticket is the only thing keeping me around.
     
  16. Microphone

    Microphone AllStar

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    Jan 30, 2007
    Massachusetts
    Join the club. This thread has switched from what you saved to how you left.

    Anyone call DirecTV and reduce their bill? Share stats here!
     
  17. powerhouse1960

    powerhouse1960 Cool Member

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    Jun 10, 2008
    My guess is that its to drive all their customers to the new att tv

    They look at it like the consumer picks up the box installs’ it there self and if it goes bad just send out a replacement then they can cut employees and make more profit

    The problem is they all have access to high speed internet for so long they do not have A clue what its like in small towns and rural areas.

    Most people that have high speed won’t pay the high cost for their service they will lose money then get more from the government
     
  18. Steady Teddy

    Steady Teddy Godfather

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    Jan 23, 2007
    I tried the Chat route. Been a D* sub since 2000. I have the Choice package + HBO, Showtime, & the Sports package. Also get MLB EI & NHL CI. I have an HR54 & C61K.

    All they would do is give $15 a month off for 12 months, provided of course I commit for another 12 months. That's it. I asked if there were ANY discounts for NFL ST and was told NO deals.

    I plan on cancelling MLB EI before next season since I've hardly watched any BB this season so that will same me some $$. Comcast has fewer sports options, otherwise I may have balked on their latest offer.
     
  19. vfourmax

    vfourmax New Member

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    Dec 22, 2018
    My issue was mainly the fees that D-tv charge, tv access, advanced receiver dvr, then whole home dvr, Then reciever HD service, then an equipment protection plan to cover if the equipment they own fails so you do not pay for a service call. You buy the service and then they charge multiple fees so you can utilize the programming you bought. I was paying almost an additional 40.00 a month in fees and had been paying that for years
    .
    Enough was enough, programming charges kept going up, channels regularly lost due to channel licensing problems so I disconnected DTV this morning. I was not under contract.
    At least now I own all of my equipment and am not paying add on fees for the streaming services, only programming and taxes.

    Also got my BEIN sports back included in the package which Direct had removed and required a 13.99 a month sports pack to get, and the Nfl redzone channel in a 10.00 a month channel add on sports package which with direct tv required the expensive Sunday ticket.
    Also in my market the streaming package includes my OTA locals and I have Fox back which I have not had in almost two months with DTV for almost two months although my bill never went down when channels were lost.

    Package is just as good or better than what Dtv offered and cost about 70.00 a month less than Dtv. I am glad to be away from DTV. I had to wait on hold about 40 minutes for an CSA to take my call but I was determined to wait however long it took.
    I knew when AT&T bought them out it was not going to be a positive experience due to past dealings with that company.
     
  20. booster94

    booster94 Cool Member

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    1
    Feb 2, 2007

    I did. I called first and got nowhere with CS. Then I tried chat and CS was still no help, but asked to be switched to the loyalty group and they took care of me via chat.
     

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