Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. jimmie57

    jimmie57 Hall Of Fame

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    Last increases:
    Xtra in Jan 2018 was 87.99 then 94.99 in Feb 2018 = 7.9% increase
    Xtra was 94.99 Feb 2018, now 101.99 =7.3% increase
    That is 2 times in a row that it was 7 plus percent increase for the programming
    From Jan 2018 til now the Xtra has gone up 15.9%

    Regional Sports was 6.64, now 8.49 = 27% increase
     
  2. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Gold Club DBSTalk Club

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    If you don't like AT&T/DIRECTV's increases find a provider closer to the national average.
     
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  3. jimmie57

    jimmie57 Hall Of Fame

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    I have 2 offers from the mail that I am looking at.
    Dish has a nice offer
    Comcast ( which I have their cable internet ) has a super offer.
     
  4. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    That's good advice, especially for those who have "Champagne taste on a Beer budget"!
     
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  5. B. Shoe

    B. Shoe Mentor

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    This is the route I traveled down. Will I miss not having DIRECTV in my home? Sure. But for five years, I only paid full price for NFL Sunday Ticket one year (or had subsequent bill credits to fully offset its cost), and usually received additional bill credits thereafter. I enjoyed the service, never had issues, and was treated well. It's hard for me to complain just because I didn't get the bill credits I was hoping for or expecting. (In full disclosure, I was offered $20/12mo, a $63 credit towards Sunday Ticket, and no contract extension.) It was a fair offer, I decided to decline it and look elsewhere as my budget has changed (Dance classes for my daughter add up fast, fellas). I'm giving something new a try and enjoying the process. And that's fun, too.

    It's just TV, gang. It's like dating, there are plenty of fish in the sea. :)
     
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  6. trufunk

    trufunk New Member

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    Called today to cancel, moving to Youtube tv, they did offer $60 0ff for a year, I said if you would have offered that 2 weeks ago when I called to discuss the 75 dollar credit dropping off I probably would have taken it( only with free NFL ticket tho). Bye Felicia!


    Sent from my iPad using Tapatalk Pro
     
  7. Dukester619

    Dukester619 Cool Member

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    Just got off the phone with Loyalty department because my $60 a month for a year expired this month, and I wanted to see about getting Redzone again for free (I have gotten it stand alone for the last 2 years). They would not redo the $60 for a year, but they did give me $30 for a year plus Showtime for 4 months and Sports Pack for 6 months for free. They always seem to have to look deeper into it for the stand alone Redzone, but after about 5-10 on hold she came back and said they can do it again for me this year. If you are interested in getting it be sure to tell them you know it is available and to please look into it.
     
  8. 242424

    242424 AllStar

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    Comparing DTV to "champagne" is laughable at best. lol
     
  9. lansbury

    lansbury AllStar

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    I called on April 17th and was offered and accepted a $60 a month discount for 12 months. Warned it would miss the May billing and would start in June. June bill arrives and the discount was $10. Called to discuss and the rep had just noted on my account that a discount was offered and accepted but not the amount. DirecTV declined to increase the discount from $10.

    After spending a couple of months researching, and testing, I have put up an outdoor antenna for local channels, and streaming other channels I like from Sling. Lying is not the way to retain customers.
     
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  10. raott

    raott Hall Of Fame

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    Lol....as though Directv is a premium service....they are just as crappy as the rest.

     
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  11. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Gold Club DBSTalk Club

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    A $2 hooker and a $200 hooker are both hookers.
     
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  12. tsduke

    tsduke Godfather

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    Called today. Only credit they offered was $35 "IF" I lower or upgrade my package. For the most equivalent package to my current I could save $45 with Dish. So much for loyalty.
     
  13. codespy

    codespy Go Pack Go!!!! DBSTalk Club

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    My yearly call- and still on legacy DirecTV account.

    Grandfathered Premier ($0 DVR fee) in contract until Feb, 2021. Current credits- $10 off Premier and $59 off Premier until Jan 11, 2020, 16 receivers, current bill $257.51/mth.

    Called 619 number, waited 15 min on hold, on with rep for 8 minutes- no promotions whatsoever for me. Then she asked 'How did you get this number?' thing. I then asked about any STMax deals- she had none. I then asked any chance at Redzone for free like last year, she said she would transfer me to someone to do that for me, then sent me to the automated front line system, I then hung up.

    I immediately called Loyalty (800-824-9077), asked the exact same questions. I said I was disconnected from last call, she immediately gave me $20 off/12mths, and a one time $10 discount. I then asked when HD charge of $10/mth will go away since SD is fading away and most everything is HD. She said 'I can remove that fee as long as you remain with DirecTV'. I said 'Really?'. She came back after speaking with her supervisor on how to do it, and not only removed the HD fee, but the $3/mth whole home fee forever (which I never asked about), since she said I'm on a higher tier/cost Premier account. I said I had never heard of that before, but thanks so much!!

    I asked about any ST deals- she said they had $12.25 off for 6 months for ST, and $16.25 off for 6 months for ST Max. I then asked any chance to reproduce free Redzone like I got last year, and she said 'No'. But she was really nice, and I complimented her up and down. She gave me her badge number to confirm credits to my account if needed in the future, since she could not give me a confirmation number on the call/transaction because I'm on the legacy system. I then asked to be transferred to her supervisor to give positive feedback on the call, which I did, and thanked the supervisor.

    I was satisfied with the phone call, and got some things unexpectedly, so I am happy. No love on the football side of things yet for this upcoming season, but I will keep trying.

    I checked on my online account, and under 'Recent Activity', the $10 and $20 credits appeared. However what was weird is that the HD and WHDVR fee credits appeared on 'My Orders and Service Calls', with a separate confirmation number. Maybe that's how they manipulate the system for those monthly credits.

    Good luck!
     
  14. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    I never compared DIRECTV to champagne or being a premium service. What's laughable is the two of you don't know the meaning of the phrase "Champagne taste on a beer budget": Expensive or extravagant tastes or preferences that are beyond one's economic means. :rolleyes:
     
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  15. raott

    raott Hall Of Fame

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    And you continue to refer to pay tv as some kind of luxury. It is a commodity...it is not a luxury, the same way a dishwasher is a commodity. It is priced and can be negotiated like a commodity. I can drive through poor neighborhoods and see half the houses with satellite dishes.

    It's not 1985 anymore. Satellite and cable tv are ubiquitous. And "champagne tastes on a beer budget" means only one thing...equating Directv (which is just as crappy as everyone else) to being champagne and somehow better than the rest, it's not.

     
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  16. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Luxury: A condition of abundance or great ease and comfort. Something adding to pleasure or comfort but not absolutely necessary...Very few people need Satellite, Cable or Streaming services. TV stations can still be acquired free by using a OTA. And it is still more economical to wash dishes in your kitchen sink than purchasing a dishwasher. DIRECTV may be crappy for people like you but it's still very expensive to use.
     
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  17. raott

    raott Hall Of Fame

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    Spend five minutes in the business world and learn how they define commodity and luxury. I did.

     
  18. compnurd

    compnurd Hall Of Fame

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    The entire debate on this is hilarious. Regardless if it is a commodity or a luxury... One does not need a 100-200 dollar a month Satellite TV service when a Free TV Option is available.. It is a want.. if you cant afford the want then it isnt Directv's problem. This is like being pissed at Audi because they dont make a 15k car with all of the bells and whistles of a 60k car to compete with Chevy You get what you pay for The ownious isnt on Directv to offer discounts and free sunday ticket to compete with the masses... If you get a discount great but they charge a premium for there service regardless if you think or do not think it is a premium service
     
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  19. B. Shoe

    B. Shoe Mentor

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    Over the years, DIRECTV has had advancements and options available that help brand itself as a premium service in television delivery. Whether anyone wants to label it as "crappy" is a personal opinion that I won't attempt to change. But people shouldn't think that others don't buy into the notion that it's a step above other services.

    What's the difference between YETI coolers and the brand that Walmart sells? In overall functionality, not a whole lot. But a lot of people still want to pay $400 for a YETI cooler, when the Walmart-brand cooler does the same thing at about 75% off the cost. I highly doubt that people are calling YETI to ask for half off of a $400 cooler.

    Are DIRECTV's prices negotiable? Yes. Are they obligated to give you what you want? No. It's up to you as a consumer to determine whether the offer is worth it. It's business. There are a lot of people on this board that, for some reason, tend to take that personally.

    This thread used to be really helpful. Now it's devolved into a complaint line because people feel entitled to 50% off their bill because "I could get that with (insert competition here.)"
     
    Last edited: Aug 27, 2019
  20. compnurd

    compnurd Hall Of Fame

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    It is a step above though... No one offers as many Top 125 channels in HD, No one offers as many sports packages that can be subscribed to, and with that offering all of those channels in HD, No one offers the amount of premium movie HD Channels =

    Comcast, Spectrum, Verizon, Google come close but all are not there.

    My Local cable company offers zero sports packages, missing about 7-8 major channels in HD and only offers the main premium movie channel in HD. All while charging basically the same amount as Directv... and they laugh at you when you ask for a discount
     
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