Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. jw_rally

    jw_rally Active Member

    Jul 28, 2014
    This entire thread is going or has gone off the rails. Reading complaints about complainers isn't necessarily helpful either. DIRECTV set a precedent by giving many customers discounts. Their business model allowed for it. Now people expect it. That is not surprising.

    For the first time in over 5 years, I have not been offered a fairly significant monthly discount for 12 months after calling in earlier this month. Now for the first time, as a 17 year DIRECTV customer I am ready to find another provider if a fairly significant monthly discount is not offered when I call back early next week before the NFL season starts.

    NFL ST no longer interests me nearly as much as it used to and I believe I can find an alternative provider at a better price than DIRECTV's standard pricing.
    Last edited: Aug 27, 2019
    B. Shoe likes this.
  2. B. Shoe

    B. Shoe Mentor

    Apr 3, 2008
    Here's a "non-complaining about complainers" reply that is hopefully constructive conversation, instead. :)

    In previous years, when NFLST did garner more of your interest, were you willing to pay the full bill price, or were bill credits necessary for you to keep it? I had DIRECTV for five years, which isn't long in comparison to some on this board. In each year (the first year not applicable because it was part of the new subscriber deal) I had cash saved to pay for the package, in full, should I not receive bill credits to offset its cost. It was priority viewing to me, and one way or the other I was going to have it. But I knew bill credits were out there (thanks to help on this board) and took advantage of them. I knew I was playing a game, and might not win.

    And I do agree with you. The expectation from many is that they should be receiving these larger discounts. But it's becoming apparent that the well is drying up for many. But the expectation from many still appears to be that they're going to win the game.
    jw_rally likes this.
  3. jw_rally

    jw_rally Active Member

    Jul 28, 2014
    :) I believe I have had NFL ST since I became a DIRECTV customer in 2002. Early on I wasn't even aware discounts were available so I paid full price. Once I became aware discounts were available, I started calling annually in August to ask about ST discounts and I then became aware monthly loyalty discounts for an entire year were sometimes available. Some of the ST discounts were significant (I think I got it free twice, $99 a few times), but some seasons I did not receive that much of a discount. But I kept ST every year and DIRECTV service no matter the discounts.

    Now, I am not as interested in ST and will not pay anywhere near full price. If they give me a great discount, super. If not, I am not likely to continue being a ST subscriber. If they don't offer a decent loyalty discount for the next 12 months, I will likely switch providers as well. There is just too much competition out there for me to justify paying DIRECTV standard pricing. I can afford it, I just don't think it holds as much value to me as it once did.

    Also, not only have I been an NFL Sunday Ticket subscriber, but I have also subscribed to MLB Extra Innings, NHL Center Ice, and NBA League Pass for quite a number of years through DIRECTV as well.
    Last edited: Aug 27, 2019
    B. Shoe likes this.
  4. Phil T

    Phil T Well-Known Member DBSTalk Club

    Mar 25, 2002
    Things always change. At one time I enjoyed having lots of channels and the premiums and didn’t mind paying for them. I also enjoyed Sunday ticket.

    Now I watch very little TV and a basic cable package is all I need. I do want multiple receivers and DVR functionality. Cable and TiVo work fine for what I want now. I did invest in a good OTA antenna and see the day coming when I go back to OTA only.

    But I am old enough to remember B&W TV and only three channels and somehow I survived.
    B. Shoe and jw_rally like this.
  5. James Long

    James Long Ready for Uplink! Staff Member Super Moderator

    Apr 17, 2003
    I and my older brothers and sisters were the dishwashers when I was growing up. I guess I am a commodity in your definition?

    You spent five minutes? I have spent more than five minutes in the business world and have worked for companies with no cable or satellite (or dishwasher).

    "A reasonably interchangeable good or material, bought and sold freely as an article of commerce. Commodities include agricultural products, fuels, and metals and are traded in bulk on a commodity exchange or spot market."
    Dishwashers are products. TV is a service. I believe the real argument is whether TV is a luxury or an requirement. As noted, it is possible to run a business or have a home without any TV (or mechanical dishwashers). Depending on they type of business you may be more successful if you have TV (it is harder to sell TVs in retail if you don't have something to display, although a media server can work). But having TV is NOT a requirement.
    MysteryMan likes this.
  6. linuspbmo

    linuspbmo AllStar

    Oct 2, 2009
    I have been reading this thread for a long time now and it has helped me get better deals. I appreciate the information that people post on how they have gotten discounts and even how they were denied discounts. What I don't find helpful and I do not appreciate is the same members that chime in on almost every post that is not a glowing endorsement of Directv. How is it helpful to constantly say "you don't deserve discounts, take it or leave it"? Perhaps we could start a new thread where people can post their experiences without the same members jumping on them. If you want to argue and fuss, there are plenty of other threads. Once again, I find this forum interesting and it has helped me many times. I just hope that people limit their posts to their experiences both positive and negative without people calling them entitled whiners.
  7. codespy

    codespy Go Pack Go!!!! DBSTalk Club

    Mar 29, 2006
    So after discounts listed in post (#2053) from yesterday's call to the 9077 number for loyalty, I called the 0027 number tonight. No free ST or ST Max, and no free Redzone this time, but after no more credits existed last night on my account from the loyalty number, tonight some were available at the different phone number. I got the Cinemax, Starz, Showtime, HBO credits of $7 off for six months on each, and $10 off for six months Sportspack.

    Between those $228 in credits, and the $250 in credits from last night's call, that more than covers ST Max for this year. The bonus is I also no longer have to pay for HD and WHDVR fee, ever (which is not calculated in the $478 in credits). I'm glad I got this phone call done, and I'm still on legacy DirecTV billing, and never threatened to quit or anything like that. I just asked what promotions/deals are available for a 20+ year customer on Premier tier. Thanks DirecTV, I'm hanging around for a while!
  8. psumstr

    psumstr New Member

    Aug 11, 2016
    Wexford, PA
    Here's my experience:

    My account had already been transferred/managed by AT&T. I have the choice plan with an HR54 and C51 mini (All fees included). I have an AT&T Wireless Unlimited Plus plan, so I get $25 a month video credit and $17.99 a month to offset HBO (these don't expire as long as I keep my wireless plan). On top of that, I was receiving an additional $55 a month credit for 12 months that expired about 2 weeks ago. A few days after my $55 discounts expired, the best offer via chat was $45 a month for 12 months. I ended up cancelling and was willing to give an OTA antenna a try with one of the streaming services. I really wanted to stay under $50 a month after taxes.

    My service was going to remain active till mid Sept. The same day I cancelled, I receive a win back email from AT&T. Something along the lines of "We miss you already. Call x number to make it up to you". I didn't think much of it until I decided to give a call today. The call was picked up directly by an awesome rep that reviewed my account offered me the following:

    $55 a month for 12 months
    Sunday Ticket Max for 2019
    Starz for 3 months. Probably could have asked for other channels.

    I took it since that would drop my bill for the choice plan to $37 before taxes and regional sports fee, about $48 after taxes and regional sports fee. (RS fee is about $8.50 in the Pittsburgh area). I found interesting that he mentioned that he was going to give me Sunday Ticket Max, not just regular ST because he saw I had that before, but I only got it the first year I signed up for service 3 years ago. I think I could have pressed for more, but I was happy with the offer since it got me to the same price I had been paying and under my $50 threshold. I'm not sure if everyone gets those win back emails, but I definitely think that's the way to go.
  9. cariera

    cariera Icon

    Oct 27, 2006
    I had every intention of leaving Directv after my monthly credits stopped, so I called yesterday to see about a deal. The agent wanted to reduce my package as a solution, but that wouldn't work for me. So I set up a disconnection date. I figured with OTA, Netflix, Hulu and Prime I would be fine. I could also get Sling, Vue or Youtube if needed.

    Got a call back today, and explained the reason for leaving was cost. I was offered:

    $60 off/month for 12 months
    NFL ST Max for $0
    No committment.

    I accepted the offer.

    14 year customer, e-bill, Autopay
    codespy, TheRatPatrol and B. Shoe like this.
  10. Tubaman-Z

    Tubaman-Z Godfather

    Jul 30, 2007
    My most recent discounts had rolled off about 2 months ago and my wife was asking if we were going to get Sunday Ticket this year (Bears fans living in Viking country.....). After checking here for the latest info I called 619-752-1401. Note: We have Choice and the Movies Extra Pack, a Genie 2, 2 wireless Genie minis, and a 4K Genie mini. Our latest bill was $136, we are signed up for auto-pay, and have been with DirecTV since about 1995. The conversation went something like this (note that they answered on the 1st ring):

    DTV: Hi. How can I help you?
    Me: Honestly, I'm just looking to lower my bill. Can you help?
    DTV: Let's see what I can do. What's your account number? <goes away for 2-ish minutes>
    DTV: So you're just trying to lower your bill? Are you happy with your current programming?
    Me: Yes - that's right.
    DTV: Do you watch much sports?
    Me: Yes, we watch the sports that are in our package quite a bit.
    DTV: OK, good. I can give you $60 off per month for the next 12 months with no contract.
    Me: That's great! Thanks very much. Since you asked me if we watch much sports, with the NFL season starting soon are there any specials on Sunday Ticket?
    DTV: Let me see.....nothing that I can give you for free. But I could take $12.25 off of each of the 6 monthly payments.
    Me: How much is Sunday Ticket without the discount?
    DTV: $48.99 per month for 6 months.
    Me: OK - that sounds good. I'll take that as well. I was also wondering about getting an additional 4K Genie mini. What are my options there?
    DTV: Well, because that would be an equipment change there would be a 24 month contract. (Note: I knew it was going to be 12 or 24 months, just wasn't sure).
    Me: How much would it cost?
    DTV: The equipment itself would be no charge. You would have to pay a $24 installation fee. Would you like to schedule that?
    Me: Yes, that sounds fine.
    (skipping scheduling details, etc)

    I asked for the rep's name and to be transferred to her supervisor to provide positive feedback. Overall it was a very positive and brief interaction. I've checked my account for recent activity and it shows me getting a "High Valued Customer" discount and the addition of Sunday Ticket. I realize that I'm now on the contract hook for 2 years and thus far less likely to get further discounts in year 2. But...we'll see. After 24 years I'm pretty unlikely to move anyway.

    codespy likes this.
  11. codespy

    codespy Go Pack Go!!!! DBSTalk Club

    Mar 29, 2006
    Like you, I always ask to get transferred to a supervisor afterwards to give positive feedback to a CSR, when I get a credit or a deal. I think it goes a long way.
  12. Sep 1, 2019 #2072 of 2754

    Kuclas New Member

    Aug 12, 2019
    Guys and gals. Directv just raised their prices even for “new” customers 2 weeks ago.

    I was looking at $55/month for xtra months 1-12 than $124/month 13-24 month with 1 year free hbo (I don’t need hbo since I have it with att wireless unlimited) but 1 year free hbo

    Now it’s $70/month for xtra plus 3 months free hbo

    They did “increase” the Costco cash/Sams cash (pricing exact same at both) and online to around $300 gift card for directv new “subscribers “. It was $200 with $55/xtra

    Just do the simple math. Over 12 months with new $70/month (plus extra for receivers) you will be paying $15/month x 12 extra so $180 extra over first 12 months vs the recently discontinued new subscriber $55/month

    You do get $100 extra back in gift card.

    But it’s really a defacto price increase of around $6.67 a month increase (factoring in $100 more in gift cards) that just went into effect mid August 2019 for new customers.
  13. Sep 1, 2019 #2073 of 2754

    compnurd Hall Of Fame

    Apr 23, 2007
    Evans City PA
    They didn’t raise there prices. They reduced the promo pricing
  14. Sep 1, 2019 #2074 of 2754

    Kuclas New Member

    Aug 12, 2019
    Yes. The net affect ($100 increase in gift cards vs net $180 overall price increase over first 12 months). Net affect is still $80 more over 12 months

    Whatever way you look at it it’s still overall price increase.

    I tried to get win back. But guess they didn’t want me. It’s not like I was paying a super cheap $45/month like others are paying I was paying $72/month plus I carried their home phone and att fiber optic internet.

    I dunno what the analytics were for denying me a continued discount. Cause they lost me as a fiber internet customer as well due to lost of the bundle. And I’ve been a well paying att wireless customer for a long time.

    But we all know the att ceo said they would par back on credits/promo as they roll off pre existing customers bills.

    It’s a game of chicken. Who blinks first.

    I’m just glad we have competition in my area with spectrum offering aggressive pricing.

    But the reality is market forces will ultimately determine prices.

    The consumer balked at $300 cell phone bills (family plans EXCLUDING phone subsidy”. Thus why cell phone companies started doing the $100 plus $20/line (no subsidy)

    The consumer is balking at paying $100/plus cable/satellite pricing (average cable is I think $90/month. Average directv is $110/month).

    I liked directv. Moreso the mrs is used to directv and didn’t want to change.

    So they are counting on consumers not cancelling.

    Let it play out. I think big changes are coming in the next 12-18 months in the Industry. Something has got to give.
  15. Sep 1, 2019 #2075 of 2754

    TV_Guy New Member

    Nov 16, 2007
    I think Directv realizes they can't compete with OTT services so they let customers with decent internet and no data caps leave for OTT. They seem to be offering smaller discounts to only compete with cable. Probably just enough in many cases to cover the internet pricing difference between a cable bundle and internet only. Altice has a new gimmick to limit churn by offering a lifetime $64.99 triple play to new customers. Of course with a package upgrade, equipment fees, broadcast and sports fees and taxes you are easily looking at $130 for 2 receivers. And the fees are not subject to any cap in future years.
  16. Sep 3, 2019 #2076 of 2754

    Seginus New Member

    Sep 3, 2019
    Just made my annual discount call. I had $60/12mo and $17/6mo (HBO, Starz, Show). Called the 9077 number. Immediately offered $45/12 and $21/6 (H,St,Sh). Accepted although I was dropping Starz and Showtime. Still received $7/6mo off HBO.

    Sunday Ticket Max offer was $16.50/mo off. About what I got last year. Am ok with it. As I posted in the Sunday Ticket thread, the rep did say that if ST/STMax is on your account, either billed or just set for autorenewal, you won't get the free offers (sounded good, not sure if totally true but..). She removed the autorenewal and I guess we will see what happens next season.
  17. Sep 3, 2019 #2077 of 2754

    jimmie57 Hall Of Fame

    Jun 26, 2010
    Texas City, TX
    I just called 877-999-1083 AT&T number.
    Asked for help with my bill. customer since 1996 with the XTRA package..
    Gave me $7 off HBO and STARZ and $5 off SHOW for 6 months each.
    Gave me $30 off for 12 months.
    He sent me an email showing what my bill will look like.
    At the bottom it showed my bill as going to be $7 more than it was last month.
    He then told me to just pay X amount. I am on Auto pay and changing what is asked for is a disaster waiting to happen. I explained to him that the computers are what is communicating and if I paid the lesser amount I would then get a late charge.
    The proper thing to do is just let autopay pay the higher bill, then you will have a credit for the difference on the next months bill.
  18. Sep 3, 2019 #2078 of 2754

    Grover4772 New Member

    Aug 20, 2019
    If you have credits or promotions the best chance to get more is to wait till they drop off the bill. We have credits falling off here in a week and was told since credits already are on that there were none that can be had. Asked if the best thing to do is to call back after they fall off and he said yes.
    jimmie57 likes this.
  19. Sep 3, 2019 #2079 of 2754

    technoarch Cool Member

    Sep 6, 2002
    Just chatted with AT&T as my $60/month expires this month. I tried calling in August and they stated to wait until all of my discounts dropped off of my account.

    For fun I asked what promotions I will have once my $60/month offer expires. Angel (the chat representative), goes on an extended hold and comes back and says that since I have my wireless and fiber bundled, the $60/month off promotion would not end. I have the chat transcript so we shall see if this all holds true. (FINGERS CROSSED!)
  20. Sep 4, 2019 #2080 of 2754

    jcwest Legend

    May 3, 2006
    How do I get to DirecTV Chat?

    J C

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