Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. armchair

    armchair Hall Of Fame

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    Jul 27, 2009
    Just called the retention used for legacy DirecTV: (800) 824-9077

    After a delay the agent asks for a pin. Don't recall a pin? She says she was trying to find me in the AT&T directory.

    I'm not there; I'm legacy DirecTV. Ok she says, I'll look there.

    Apparently both account directories are available there now. AT&T is default? Could be unless the agent wasn't aware what department she was sitting in.

    Oh, she also said she couldn't place an order for legacy DirecTV accounts. I was just asking about using my TV as a client rather than a laggy and freezing client box I tired of and returned it. She says she needs to talk to DirecTV support? Odd.

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  2. miguel29

    miguel29 New Member

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    Sep 16, 2016
    NJ
    Tried the new myatt chat (as chat not available on DirecTV web)on Monday. I typed in if there where any loyalty credits.First chat agent said nothing on my account ,and I will switch you to loyalty.Loyalty chat agent said let me review your account and what channels do you watch? I replied we are very happy on extra.Chat agent came right back with I can give you $60/12 NO CONTRACT can I get that started for you? Replied faster than any...yes, thank you, I will (maybe 5 minutes in all chat) So in the last 3 weekish had a $55/12 roll off —turned down with a polite thank you a couple $5/12 a $35/12/12 contract-from VIP dept.(all w/FreeST)—took a $54 “bridge” 1month credit & Free ST then this $60/12
     
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  3. lemmalone

    lemmalone Cool Member

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    Jun 28, 2007
    Does anyone have suggestions for timing an attempt to renew discounts? My last discounted payment is due tomorrow Oct. 1 and my prices go up on Oct. 11 by about $50. I've seen a general recommendation to wait, but I'm not sure when to try next, and I'd rather not pay a month at a higher rate. Also, the timing matters because I plan to get the NHLCI package, but don't want to subscribe to it and then switch to another provider, which I might do if I don't get some good discounts. Also, does anyone know at what point I am obligated to pay for another month? I've seen some discussion in this thread but didn't get a clear idea, and I have more or less given up trying to get information from the D* website.

    Final unrelated question. I have an old HR20 and H21(?) and the HR20 has been doing some flaky stuff (major pixellation with blocks of screen fading in and out) during commercials (so I don't know if it's a problem only with commercials). If I try to replace one or both, will I be pushed into a time commitment? I know it's partly an equipment question, but it has to do with my overall decision about the service. Thanks alot!
     
  4. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    May 17, 2010
    USA
    If you upgrade your equipment it will trigger a new commitment. If you have defective equipment replaced for like equipment it will not trigger a new commitment.
     
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  5. lemmalone

    lemmalone Cool Member

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    Jun 28, 2007
    Thank you for your response. Do you know how defective it has to be?
     
  6. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    May 17, 2010
    USA
    When corrective measures fail to resolve your equipment's issue it's defective and needs to be replaced.
     
  7. lemmalone

    lemmalone Cool Member

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    Jun 28, 2007
    Thanks again.
     
  8. armj1978

    armj1978 Cool Member

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    Feb 8, 2009
    Your HR20 is not defective, I have the same issue with my two HR20-100's. It's the targeted commercials (from the harddrive). It has gotten better over time, now it will recover on it's own and go back to the live stream when done. They use to freeze the picture and I would have to rewind to before the commercial to get the picture back then fast forward past the targeted commercial. But if you're looking for new equipment, technically it is defective because it does not work as it's supposed to and they are not working on fixing it.
     
  9. Oct 1, 2019 #2109 of 2726
    lemmalone

    lemmalone Cool Member

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    Jun 28, 2007
    OK, thank you. That seems to fit what I'm seeing, and at once point for a while it was much worse. At that point I did resets, not thinking to rewind.
     
  10. Oct 2, 2019 #2110 of 2726
    Ms. J

    Ms. J Member

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    Aug 12, 2018
    Well I got my bill today & didn't see my monthly credit and there was a ST charge as well. I was furious when I called VIP & the rep claimed there was a glitch, credited account (saw immediately), and said that the problem shouldn't be there on subsequent bills. I hate when you have a credit & they say "there was a credit & applied to my bill" as if that's acceptable. Yeah, the credit is there, it's not correct. If it was I wouldn't be calling!
     
  11. Oct 2, 2019 #2111 of 2726
    armchair

    armchair Hall Of Fame

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    Jul 27, 2009
    My ongoing credit promised last week was missed in my bill today.

    VIP department was no help; offered 12 month expiring credit. Refused. Transferred me to AT&T with long hold.

    Hung up and called retention. The lady confirmed it was offered but not given. Placed me on hold to confer with another dept and later says it's fixed now. One time credit given for this month which was confirmed via email.

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  12. Oct 2, 2019 #2112 of 2726
    Ms. J

    Ms. J Member

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    Aug 12, 2018
    It's convenient that some of these discounts given, contracts agreed to, don't show up this month. I'm so tired of their excuses. And I didn't realize that programming prices went up this month either. So now I'm paying $27 more a month for Choice package.
     
  13. Oct 2, 2019 #2113 of 2726
    armchair

    armchair Hall Of Fame

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    My programming has went up $9 this year. Recently too. But in my case, they were delayed from earlier this year because my 12 month discount after returning to DirecTV had delayed them until August.

    Maybe yours were delayed too? This expiring promo period was written in my bill. I knew an increase was coming and when, though a month later than expected. I factored that into an amount I would accept when my expiring credit was renewed. Funny, I was asked how I knew by the VIP department, tasking me to explain my bill to him. Laughable.

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  14. Oct 2, 2019 #2114 of 2726
    armj1978

    armj1978 Cool Member

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    Feb 8, 2009
    I looked at my bill yesterday and my promised credit for contract extension was not listed. Sunday Ticket did show as $0, so I figured I would wait until 30 days from when I called and it was promised. After reading your post I will be calling back tomorrow because it should have showed up shortly after it was promised.
     
  15. Oct 3, 2019 #2115 of 2726
    Scottgb

    Scottgb New Member

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    Dec 16, 2007
    I just called, the best I could do was a $30 a month discount as a "Thank you for being a loyal DirecTv customer". I've always been able to get at least $50 off a month in the past. I took it for now, when the NFL season is over I might look elsewhere.
     
  16. Oct 3, 2019 #2116 of 2726
    spiketoo

    spiketoo Cool Member

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    Sep 24, 2007
    My 12 month $60 fell off and not quite satisfied with the $20 now offered. Had no problem saying let's cancel it then. Date set for end of billing cycle on the 25th and then I was transferred to 'VIP' cause of course, he couldn't transfer me if he didn't put the cancellation in. Whatever. Lady said nothing she could do until the cancellation was implemented and THEN I could call back and get some new customer deals. Told here not interested. I have no problem looking for alternatives and may even look at Cox cable since I have their ISP and (perish the thought), I can get some bundle prices.

    Held off on leaving DTV only for Center Ice but now I'm 'happy' with the pic quality of NHLTV streamed at 300 mbp on 4K AndoridTV.
     
  17. Oct 3, 2019 #2117 of 2726
    lemmalone

    lemmalone Cool Member

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    Jun 28, 2007
    To follow my previous, I called yesterday and was offered $20/mo for a year. I have had $45/mo and discounted Showtime for a year, both of them expiring Oct. 11. I called the 800 288 2020 number, because I was switched to an ATT acct. and asked for retention. A very nice rep. said he could do the $20 but thought I would do better by waiting until after the 11h, but did mention that I would then be paying a month at full price. I'm thinking about it, unsure because I don't want to get NHLCI and then switch elsewhere. So my experience was similar to the previous poster's, and I also am happy with NHL.tv picture (usually better than CI), but I really liked having both last year.
     
  18. Oct 4, 2019 #2118 of 2726
    rainydave

    rainydave AllStar

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    May 28, 2006
    My wife called the other day and was offered $20/mo for a year. She also got them to upgrade our HR44 & HR24 to an HR14 and two C61Ks.
    We had the install set for yesterday between 1p & 4p. Around 3:30p I received a text: "Hi, it's AT&T. We are very sorry but we won't be able to make it to your scheduled appointment. If you'd like to reschedule, reply CHANGE"
    We called the loyalty department and attempted to get a new appointment. They pushed it out a week. So, we cancelled the equipment upgrade so that we wouldn't be locked into another 2 year contract. Time to start looking at other options after 18 years with DTV. AT&T seems to have royally screwed up the customer service experience.
     
    Last edited: Oct 4, 2019
  19. Oct 4, 2019 #2119 of 2726
    Lodi25

    Lodi25 Legend

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    Jun 23, 2009
    I currently have a $50 off per month discount that started earlier this year. However I finally cancelled today after 19 years. A few weeks ago I signed up for a free 3-week trial of YouTube TV. I did a test and was rarely watching DirecTV at all for a few days and I didn't really miss it at all and even with the DirecTV discount it's still is a lot cheaper going with YouTube TV. The only negative is no A&E (no LIVE PD).
     
  20. Oct 4, 2019 #2120 of 2726
    techguy88

    techguy88 Well-Known Member

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    As a cheap solution you could always get AT&T's Watch TV for $15/mo. It comes with the A&E Networks (A&E, Lifetime, LMN, FYI, Viceland), Crown Media (Hallmark, Hallmark Movies & Mysteries), the Viacom channels (Nick, Nicktoons, TeenNick, MTV, MTV 2, VH1, BET, Comedy Central, TV Land), Boomerang, Game Show Network and Audience that are not available on YouTube TV and would fill the gap in major groups nicely.

    Another option is adding Philo for $20/mo and you would get all the A&E Networks, Crown Media and Viacom channels. You would also get all the Discovery Networks that YouTube TV doesn't carry like Destination America, DIY, etc.

    This way you can still get A&E for Live PD.
     

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