Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. Oct 4, 2019 #2121 of 2737
    Lodi25

    Lodi25 Legend

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    Jun 23, 2009
    Thanks for the information, I actually have been looking at Philo TV too. I noticed there are a ton of other people that subscribe both to YouTube TV & Philo TV because of the missing channels that YouTube doesn't offer. Unfortunately Philo isn't available on Xbox One or on Samsung (both of these are in my living room). But I do have 3 other TVs that run off of Amazon Fire and the app is available on those. I also have been looking at Sling TV to fill in the missing gap, until Philo is available on Xbox One.
     
  2. Oct 7, 2019 #2122 of 2737
    TheRatPatrol

    TheRatPatrol Hall Of Fame

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    My credits rolled off recently. I called in today and was offered $60.00 off a month for year, plus $5.00 off a month for 6 months for the sports pack, and $9.00 off a month for 4 months for the NHLCI package.

    Not too shabby. :)
     
  3. Oct 7, 2019 #2123 of 2737
    bnwrx

    bnwrx Icon

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    colorado,...
    Good for you....
    Has your acct been transfered to ATT or are you still dealing with Directv?
     
  4. Oct 7, 2019 #2124 of 2737
    TheRatPatrol

    TheRatPatrol Hall Of Fame

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    AT&T
     
  5. Oct 8, 2019 #2125 of 2737
    longhorn23

    longhorn23 Active Member

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    Jan 19, 2019
    Which number did you call?
     
  6. Oct 8, 2019 #2126 of 2737
    specialkd24

    specialkd24 Cool Member

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    Oct 13, 2009
    Thoughts need from the group.

    I had a $70 monthly credit expire (it was $60 the year before that), which I know is really good. I just called and they offered $10 for 12 months. I told them I would wait to see if something better came.

    Should I call back in a day or two and see if someone different can help me ... or use the online chat maybe. Any thoughts?
     
  7. Oct 8, 2019 #2127 of 2737
    bnwrx

    bnwrx Icon

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    colorado,...
    I have the same story.....$70 credit expired.....been offered $0 for 6 weeks....tried both phone and chat.....acct was transfered to ATT in Jan this year. We're 23 year customers....always paid on time...out of contract for years...paid for CenterIce every year....paid for ST nearly every year....Things are different with these ATT people...Came very close to switching this week to our local(small) cable company because of the ongoing station dispute with Altitude Sports channel(Avalanche/Nugget games). Ironically our local cable co. has that channel....decided that DTV still has a lot to offer, despite it being very expensive for us.....will try again in the future to see if discounts are available...
     
  8. Oct 8, 2019 #2128 of 2737
    inkahauts

    inkahauts Well-Known Member

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    The funny part to me is,most cable companies do not ever negotiate their prices just because. You have to add more services if they will even consider anything. After a year of spectrum that’s their price take it or leave it for their tv in my area.
     
  9. Oct 8, 2019 #2129 of 2737
    lparsons21

    lparsons21 Hall Of Fame

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    Yep, that is a fairly usual practice of theirs. BUT, if you can sub to their cable TV you can sub only to their internet service and go streaming. The only real downside is live sports, most everything else is available.
    From my research it appears that when you hit the full retail price of cable, even with bundling, internet from them with streaming subscriptions will save you some money, maybe even a lot.


    Sent from my iPad using Tapatalk Pro
     
  10. Oct 9, 2019 #2130 of 2737
    billjoy

    billjoy New Member

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    Oct 9, 2019
    My bill went up $200/month due to a combination of my contract expiration, NFL Sunday ticket, and a slight bump in my package. I called back and was offered $30/month discount... nothing more. If I took that discount and downgraded my package I could just barely get it under $200, but there isn't a chance I'm paying that to watch TV. And they won't let me cancel ST.

    In other words, if it takes cancellation and moving to another service to get my bill back under control, this is the point where I may be best off walking after 20+ years.
     
    Last edited: Oct 9, 2019
  11. Oct 9, 2019 #2131 of 2737
    compnurd

    compnurd Hall Of Fame

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    Later
     
  12. Oct 9, 2019 #2132 of 2737
    billjoy

    billjoy New Member

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    Oct 9, 2019
    Thanks buddy.
     
    miguel29 and 242424 like this.
  13. techguy88

    techguy88 Well-Known Member

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    TBH with Sunday Ticket and any sports package with any provider they do advise you can't cancel them after the season starts. DirecTV always gives a grace period, with Sunday Ticket the last day to cancel it was September 22, 2019 this year. At this point anyone wanting to cancel the NFL ST are locked into it as per the terms and conditions. Depending on when it began to auto-renew and how many installments you have left the charge will go away.
     
  14. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    As I have posted many times, the discount well isn't bottomless. If the price is too high either tighten your belt or cancel your service and go with a provider that's more affordable for you. As for Sunday Ticket, you obviously didn't read the fine print (that's where the really important information is located). It clearly states "Up until two weeks after the 2020 season starts, you can cancel anytime and receive applicable refund".
     
  15. billjoy

    billjoy New Member

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    Oct 9, 2019
    You're right I was not aware of the cancellation date because I've never cancelled it... I've had ST since it started. DirecTV auto-renews it without my consent (consent being not cancelling), so I haven't a clue where the fine print is, as I just see the charge appear on my bill each year.

    So, yes, I assumed too many things... that loyalty deals still existed, that further deals would exist with DirecTV bleeding subscribers (along with most premium services), and that ST, like most programming, can be prorated.

    Regardless, I'm going to have to talk more to CS, as my final credit was revoked a month early, exacerbating the final shocking bill.
     
  16. Paul Doig

    Paul Doig New Member

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    Oct 11, 2019
    Called sept 29th to switch to dish. I was on phone for an hour, record this, listen to this disclosure told 5 times what I was ordering and installation date. Money taken iut of checking account, credit check etc. I call oct 9th to just make sure they are installing on Oct 11. Told sales is closed and my account was nevwr fully activated, and not set for insulation. I have already cancelled directv. Does Dish screw things up as bad as directv? How the hell does this happen? Oh, call back in morning...blah blah blah
     
  17. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Again, you need to read the fine print (NFL Sunday Ticket renews automatically at the prevailing rate unless you call to cancel prior to start of season.). It's always been that way. Seeing how you admit to not having a clue I suggest you use a "Power of Attorney" before signing and agreeing to something in the future.
     
    compnurd likes this.
  18. lemmalone

    lemmalone Cool Member

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    Jun 28, 2007
    Success! My discounts of $45/mo for Entertainment and $7 for Showtime, both for 12 mos, were expiring today. I had called a couple of weeks ago and was offered $20/mo for a year, but advised that I might do better if I waited until they expired. I called yesterday, a day before the scheduled expiration, and was offered $40/ mo and $7 for Showtime (so a cost of 6.99/mo) for 12 months, which I accepted. I also moved up to Choice for maybe $6/mo extra, but that was not a condition of the offer. My account has been moved in the ATT direction, so I called the 800 288 2020 number and asked for Customer Loyalty at the prompt. So I'm very happy and didn't have to wait until the current discounts actually expired. One note: if you have a pin be sure to have it ready, or you may not be able to continue your call (although the agents seem to vary in this). I have been very happy, also, with the various representatives I have spoken with recently--all very helpful and polite. I don't think the problems are with customer service, but with the structural changes made since the ATT takeover. The discount was confirmed in an email message so I don't anticipate any problems, but if that changes I'll follow up.
     
  19. billjoy

    billjoy New Member

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    Oct 9, 2019
    Look, I admitted I didn't read the fine print, and explained why. In this particular situation my contract was in effect past the cancellation date, thus my timing. Also, based on my past past 20+ years of experience with DirecTV that sort of timing has never been an issue in renegotiating my account. I was simply sharing my first hand experience, because that is the point of this thread.

    In other words, it isn't helpful to me or anyone else reading this thread for you to devolve into a stereotypical internet troll. It comes across as highly offensive and ultimately unproductive.
     
    miguel29, longhorn23 and 242424 like this.
  20. phodg

    phodg Mentor

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    Jan 20, 2007
    Quick question - I just called as my $60 monthly discount expired and they would only offer me $10 per month. I've been a customer for 20+ years at almost $200 a month so it's a shame, but it's forcing me to move to a combo of YoutubeTV and Sling/Philo.
    Anyway, when I call to cancel will I still be able to watch the previously recorded shows on my DVRs ? They're all pretty old (2 HR21 and one HR24) so I'm not sure if they will ask for them back. Otherwise I'll just plow through what I have to watch before cancelling. Thanks !
     
    Last edited: Oct 12, 2019

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