Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. bnwrx

    bnwrx Icon

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    colorado,...
    Just checked.....they don't have them....nice channel assortment though...
     
  2. TheRatPatrol

    TheRatPatrol Hall Of Fame

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    Phoenix, AZ
    Isn’t Altitude currently blacked out for you guys in Colorado?
     
  3. bnwrx

    bnwrx Icon

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    colorado,...
    Yes... Altitude does not have an agreement with Directv, nor with Dish, nor with Comcast. Essentially this prevents most everyone in Colorado from watching the Avalanche or the Nuggets. Some very small cable co's in some small towns still have agreements. The agreements with the Big3 all ended simultaniously and so switching is not an option. So, we sit and wait....There was reported positive news earlier this week that DTV and Altitude were getting close, but nothing announced yet....
     
  4. bobcnn

    bobcnn Mentor

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    Atlanta &...
    Here are the stations from the Sports Pack on Playstation Vue. Just a cut and paste from their website. NFL RedZone, MLB Network Strike Zone, ESPN Goal Line, ESPN Bases Loaded, ESPN Classic, beIN Sports en Español, FOX College Sports Atlantic, FOX College Sports Central, FOX College Sports Pacific, Longhorn Network, Eleven Sports, GINX eSports TV, Outside TV, sixteen regional FOX sports networks, seven regional NBC Sports networks, and three Stadium channels. Add Sports Pack to a Core, Elite, or Ultra plan. The regional FOX Sports and NBC Sports networks outside your home area may be subject to blackouts or alternative programming, but some pre- and post-game coverage will be available. If any of the regional FOX Sports or NBC Sports networks are included in your Core, Elite, or Ultra plan, you will receive the local feed for that channel(s), with fewer live game blackouts. ESPN Bases Loaded & ESPN Goal Line switch seasonally; each will only appear in the guide during their respective active programming season (see below for details)
     
  5. Phil T

    Phil T Well-Known Member DBSTalk Club

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    They just announced the Nuggets opening home game will be on OTA TV- KTVD channel 20. I actually hope this dispute makes Kroenke Sports (Altitude) find other options to get their programming viewed. Same with AT&T Sports-net Rocky Mountain. The NFL makes sure all games are available OTA even if they are on ESPN. MLB, NBA and NHL should do the same.
     
  6. bnwrx

    bnwrx Icon

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    colorado,...
    Nice for those in the Denver demographic....unfortunately we are not....Colorado Springs....so no TV
     
  7. spiketoo

    spiketoo Cool Member

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    Decided to play roulette again. For some reason, seem to have better 'luck' late in the evening as opposed to daylight. Currently scheduled for disconnect on 10/25. Started with Loyalty. Transferred to 'win-back' who again stated 'we can't help while service is still connected'. Yeah, that makes sense. Back to Loyalty. Um, $13 here, $9 there, $17 there, some other over here and even $9 on CI (what?). Allegedly going from 128 to 68 for 12 months, no contract. We'll see.

    FTR, I ALSO recorded the call for 'quality assurance purposes' - well, the call started with Eric in Lubbock TX which does not require two-party consent so...
     
  8. Lodi25

    Lodi25 Legend

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    It's officially been 2 weeks without DirecTV and life has gone on. I really like YouTube TV but I had to get Sling TV as well because of A&E and a few other missing channels. I can't miss LIVE PD! I actually enjoy having both streaming services. I'm in California and I noticed Sling TV provides East Coast feeds regardless of where you're at which is a must for me.
     
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  9. espaeth

    espaeth AllStar

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    Philo might be a better fit to complement YoutubeTV. It has A&E, History, all the Viacom channels, Hallmark channels, and all the Discovery networks.

    $20/mo, DVR included (“unlimited” recordings for up to 30 days)
     
  10. Lodi25

    Lodi25 Legend

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    Jun 23, 2009
    I have looked into that too. Unfortunately Philo is not available on Xbox One yet. Sling TV had a promotion this month for $15 for the first month and I pretty much thought that was good enough to get me through this month at least.
     
  11. billjoy

    billjoy New Member

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    I've been a customer for over 20 years and got a loyalty discount of $60 for 12 months, plus about $70 off of Sunday Ticket. I think the key for any long time customer is to talk to loyalty, and not retention.
     
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  12. bnwrx

    bnwrx Icon

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    colorado,...
    They used to be one in the same....
     
  13. specialkd24

    specialkd24 Cool Member

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    Oct 13, 2009
    Interesting. I called what I believe is the loyalty number at first (instead of going through the main number) and didn't get anything. Then I called the main number and said "loyalty" but still was offered only $10 off. Did you do something similar? I was going to try back later this week to see if anything changed.
     
  14. billjoy

    billjoy New Member

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    Honestly I can't confirm they aren't. On my first call she never identified herself until I asked to be transferred to retention, and she said "that's who I am." When I called back a week later that agent immediately identified himself as loyalty, and gave me substantially better offers. To say the experience was night and day is an understatement, but that's essentially why this thread exists in the first place: each agent is in a different world than the rest.

    Billing is a whole other story... I wish there was loyalty billing, as the regular crew is a bit (I hate to use this word) dense. It's a far too broad generalization, but I'm 0 for 3 with their agents on a separate issue, a problem that the loyalty agent recognized in 5 seconds, but the billing crew is apparently incapable of comprehending. Story for another day.

    I didn't have a loyalty number to called, I just called the main CS number and indicated to their IVR that I wanted to cancel so that it could get me to an actual person, and I was completely serious about cancelling unless they had a good deal. I was told by the first agent the deals change, so calling back at a later time can yield different results. Ultimately I thought that posting my experience would help to counter the large percentage of negative experiences lately.
     
    longhorn23 likes this.
  15. bobcnn

    bobcnn Mentor

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    Atlanta &...
    Customer for more than 25 years, lost $70 in credits, called a couple of times to see what they can do, the only thing they said was lower my package to save money. When I called to cancel, the only thing they offered was $10 off. I tried both numbers. So I'm saving $110 a month, and very happy with YTTV.
     
  16. bnwrx

    bnwrx Icon

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    colorado,...
    We had a $70 month credit roll off after August....tried several times to replace it using several different phone #'s and chat. No luck. Then DTV is in a carriage dispute with one of our local RSN's...Altitude sports, so we are not getting the Avalanche nor the Nuggets games. So we've been checking around and in our small town our local cable service has Altitude, so did some math and some thinking and was going to pull the trigger and switch. Called DTV...the regular #, asked to cancel servgice, that sent me to loyaly. After several q's about cancel dates, when service would be shut off, and how to return the equipment, he said so you want to cancel,even after the $45 a month credit? I said what credit? Oh....I can give you a $45 amonth credit with no strings for 12 months. Thought about it and decided to stay. So we now have the new $45 month, plus $9x4 credit for CenterIce, free sports pack for 6 months and an existing Starz credit of $7 month until January. All told about $75 in credits to stay with DTV. Still the ongoing dispute exists with Altitude, but we're working on a way to overcome that...YonderTV. With all the convenience of the DTV system in changing channels instead of swapping inputs, plus more channels without having several different service to navigate, we're still content staying with DTV.
     
  17. bmetelsky

    bmetelsky Cool Member

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    I recently got a $45 per month credit. It kept me from switching.

    Sent from my SM-N975U using Tapatalk
     
  18. energyx

    energyx Cool Member

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    Credits are great, but they keep raising the base prices which makes it less attractive every February.
     
  19. inkahauts

    inkahauts Well-Known Member

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    What is proof an idiot is running att is that they think less people with higher profits per person is better than more customers and making some profit off each customer. If your customer base is smaller in one area that makes it more difficult to leverage that customer base for other services. They need to get rid of that cfo of a CEO immediately....
     

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