Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. Lodi25

    Lodi25 Legend

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    Jun 23, 2009
  2. spiketoo

    spiketoo Cool Member

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    Sep 24, 2007
    The call to hell today (final recorded time read 2:51:46). Accepted their promos last Friday and said 'OK. Plz cancel my cancellation scheduled for 10/25'. Yep, they didn't. No service this AM. They have all the notes (and I have all the recordings) of what they offered and I accepted all with no contract. Well, that was when service was active. Since it's now not active, whole diff can of worms. Those promos aren't available, 24 month contract, rinse - lathe - repeat. Went from (alleged) Loyalty to Reconnect who then contacted 'Premium' even tho they're closed today and then somehow back to (alleged) Loyalty. My 'fav' out of all of this is that they couldn't reconnect my existing HR54 and have to truck roll with new box. Um, Homey don't play that.

    So, waiting 2-4 hours for reconnect and somewhat of a good deal (again, allegedly). Will reach out again to senior ATT gunzels for assistance with contract. What a friggin nightmare. Again.
     
  3. YOLOdactyl

    YOLOdactyl New Member

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    Sep 17, 2017
    This happened on the 12th: I called the legacy line, got bounced to ATT in Tennessee. Guy was great but said ATT no longer let them offer new promotions until a month after prior incentives expired, which mine just had.

    So I cancelled, effective a few weeks. He was great about it.

    Next day they called me three times on my cell while at work. I finally connected a few days later, here's the deal I took:

    Full price on:
    Choice package
    Movie Pack
    HBO
    NFL + Redzone
    NHL CI
    MLS Direct Kick (already paid 2019)
    -$65 off 12/mo
    -$35 off 12/mo

    I also upgraded from an HR54 to an HS17 for $475 with no contract. (I have two 4k genies, and there have been occasions where the one 4k at a time limit got in the way.)

    I could have upgraded for $265, with a 2 year contract. Saving $210 now wasn't worth the inability to get incentives in months 13-24, or leaving DTV all together.

    I'm basically set on cancelling every 12 months now to get incentives.
     
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  4. DirectMan

    DirectMan AllStar

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    Jul 14, 2007
    I upgraded 11 months ago but had to sign a 2 year contract. I don't believe it will prohibit me from obtaining incentives / discounts when I call in next month (or the month after that per your comments). The termination fee of $20 / month is less than the $45 / month discount I have been receiving and less than the savings from going to another vendor.
     
  5. DaRef

    DaRef New Member

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    Jan 10, 2018
    My credits all expired and my DirecTV bill went from $88 to $164. That certainly wasn't going to fly. So, I called the retention/loyalty line to cancel. All I was offered was $45/month off for 12 months with a 2 year contract! No, thank you. While I truly enjoyed the service they have simply priced themselves out of my budget. And I have had AT&T wireless for nearly 20 years with five lines, certainly not a low ARPU customer. The rep acted like it really made no difference to her and put the cancellation through with not even a peep. She did say "I'm sorry that our offer of $45/month wasn't enough to keep you". What she didn't say was that still would have left me with a 50% increase that's hard to justify. So I have DirecTV for two more days until the end of the billing cycle then Hulu Live TV with Enhanced DVR and Unlimited streams for half the price of what my DirecTV would have cost. For that price difference, I can certainly adapt to the streaming world.

    I just don't understand how AT&T can even remotely believe they can grow and be profitable when they are losing customers at a record pace. I get that the "living off discounts" model is not sustainable. But neither is expecting to prosper if your have to have every customer at the top tiers to keep the lights on (or not!).
     
  6. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    May 17, 2010
    USA
    To expect endless discounts with percentages you want is ludicrous. When things become unaffordable it's time to tighten your belt. I fail to see how you're the injured party.
     
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  7. DaRef

    DaRef New Member

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    Jan 10, 2018
    I'm not quite sure how to react to this. I don't believe I claimed to be the injured party. I, in fact, agreed that the "credits forever" model was unsustainable. I was simply sharing my story. And I did do what I had to do, change to a more affordable service. More than anything I kind of shook my head at a business (AT&T) that can't seem to find the right pricing model/strategy to keep customers without playing the Credits Wheel of Fortune Game. If AT&T is going to stick to the "We're a Premium Service and you must pay a Premium Price" model, their future is bleak. If their costs/debts are so out of whack they will eventually find themselves in an untenable position.
     
    242424 likes this.
  8. compnurd

    compnurd Hall Of Fame

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    Evans City PA
    That model will be fine as streaming TV companies like YTTV and Hulu Live continue to raise prices..
     
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  9. espaeth

    espaeth AllStar

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    When you get frustrated with Hulu w/ Live TV, I recommend going the YoutubeTV + Philo route. (Philo is only if you need A&E/History and Viacom channels)

    Coming off a DIRECTV setup, the Hulu "DVR" is going to be a bit of a rough ride. There's also this problem: Is Hulu not working? Live streaming service goes down for World Series

    When you pick Dish, DIRECTV, or cable, they all work about the same way. With live TV streaming, things are far more variable between services -- not everyone has the infrastructure to do this well. You can save money with live TV streaming, but it's not risk-free; you have to do quite a bit more research to end up in a good place.
     
  10. DaRef

    DaRef New Member

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    Jan 10, 2018
    Thanks, I appreciate the advice. Knowing this day was coming I had tried both YouTubeTV and Hulu + Live TV. I found YTTV much easier to navigate and maintain but they don't have Lifetime/History/etc. Hulu Live with the Enhanced DVR and Unlimited Streams is still a bit cheaper than YTTV + Philo. And it's all in one spot which is simpler for my wife. I find Hulu's menus, guide and DVR somewhat convoluted but we will adapt or decide it's not for us and go to YTTV + Philo for a longer time. I suppose it's not impossible to get a reasonable "please come back" offer from DirecTV but I think that's rather unlikely. I plan on giving Hulu 30-60 days just to be fair. But clearly, the game has changed, and even though streaming services are going to feel the same content cost pressure as DTV, DISH, and Cable, the rate of increase seems to be much slower.
     
  11. compnurd

    compnurd Hall Of Fame

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    Evans City PA
    The rate increases are not slower. They have all done yearly increases like everyone else
     
  12. DaRef

    DaRef New Member

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    They may not be slower but tend to be smaller amounts. DirecTV's last hike was $15 while most streaming services were more like $5. And it remains to be seen how the competitive landscape with Apple, Disney, etc. all joining the fray with prices that may tend to slow some of the others. We shall see ......
     
  13. compnurd

    compnurd Hall Of Fame

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    Evans City PA
    Directs last hike was 7
     
  14. DaRef

    DaRef New Member

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    Jan 10, 2018
    I got my first "we want you back" offer from DirecTV the same day I got my cancellation confirmation email. Select package for $49/mo plus a $200 gift card for 12 months on a two year contract. Thank you, but no. I will not sign/accept a two year contract with price certainly for only one year. In this day and age that is a rather short-sighted way for a consumer to approach it. When I signed up with them two years ago I got a two year price guarantee plus a gift card. I'd happily pay a bit more for two years of cost certainty. I might even go for allowing general price increases over the two years but no "cheap for one year, then stick it to you for the second" deal.

    My experience with Hulu + Live TV so far is that it's OK - it's not DTV but then again it's half the price for basically the same content. As in most things, you get what you pay for. Mostly I think we just need to adapt to the streaming world and the Hulu menu idiosyncrasies.
     
  15. Glenee

    Glenee Cool Member

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    Sep 22, 2007
    I agree. Subscribers need to take a look at the whole picture, not just the cherry on top.
    AT&T has earned a reputation as the best in the business at bait and switch, losing information on agreements, but they are the true champions of the ADD-ON FEES.
     
  16. DSWFL

    DSWFL New Member

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    Sep 15, 2018
    Made my 3rd call today. first two were NO discounts........ I had $ 50 monthly roll off in September. Got $39 off a month for 12 months and $ 200 Visa reward card.... already had Free ST and Free equipment upgrade last month.... I took it but getting o so tired of calling
     
  17. longhorn23

    longhorn23 Active Member

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    Jan 19, 2019
    which number did you call?
     
  18. Nov 3, 2019 #2198 of 2740
    Bob Coxner

    Bob Coxner Icon

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    I had a somewhat similar situation. Promised $50 a month for 12 months discount to stay (20+ years) and got confirmation email. Discount never appeared on my bill and when I contacted them they claimed there were no notes (I had requested the CSR make notes and she said she did) and they couldn't give any discount at all. They ignored my argument that I was holding the confirmation email.

    Thanks to a suggestion here, I filed with the Better Business Bureau and got immediate action from somewhere up the AT&T ladder. Got my $50 discount and even got it backdated to when it was promised. From my reading, BBB is the way to go with these disputes. One note - it's tricky to decide *which* AT&T location to list on the BBB form. I listed Dallas but that got changed to Atlanta and everything worked out in the end.
     
  19. Nov 4, 2019 #2199 of 2740
    Richjr42

    Richjr42 New Member

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    Nov 10, 2012
    These are my current promo offers:
    PREMIER$15 off with AT&T Unlimited Wireless
    $15 off HBO and Cinemax for 12 months (Expires Aug 31, 2020)
    $8 off Showtime with AT&T Unlimited Wireless
    PREMIER $45 off for 12 months (Expires Jan 11, 2020)
    EPIX$2.99 off for 3 months (Expires Nov 30, 2019)
    $3.00
    MOVIES EXTRA PACK$2.50 off for 3 months (Expires Nov 30, 2019)

    i still plan on calling whatever number I need to get promo deals.
     
  20. Nov 8, 2019 #2200 of 2740
    kb301

    kb301 Member

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    Mar 6, 2014
    My $60 off for 12 months promo ran out back in August. I waited 2 months before calling the loyalty number on Tuesday night and it was a rather quick call, they said they had nothing for me except $5 off for 12 months. I said thanks and I would like to disconnect my service at the end of my current billing cycle. I was completely content with going with Hulu. I got an email yesterday afternoon from Directv saying please give us another chance and for me to call them at a 855 #. I called them up to see what they had to offer after the last rep basically gave me nothing. They gave me the we are sorry to see you leave and want you to stay with us so we have an offer for you, I was like ok, I am all ears. They offered me $39 off per month for 12 months, $5 off per month for 12 for having ebilling, HBO/Starz/Showtime/Cinemax free for 3 months, Sunday Ticket Max for the rest of the year free, and a $200 gift card for a 12 month agreement. I gladly accepted this and told them thank you. I have been with Directv for over 10 years now and they have always kept me happy with their superior picture quality and their willingness to give me a fair price for the service. Now here's the kicker, today I got a call from the Directv disconnect service wanting to verify my disconnection for next week, I told them one of their reps were able to give me an offer to stay. The rep said this is your lucky day, I am going to give you another $30 off a month for 12 months as a thank you to tell you how much we appreciate you as a customer. I have the Xtra package and usually just add on MLB Extra Innings and Showtime when they have Homeland, Billions, and the Chi on. They have gone above and beyond IMO, to keep me. Good job AT&T/Directv.
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