Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. Nov 8, 2019 #2201 of 2550
    bjdotson

    bjdotson Legend

    448
    62
    Feb 20, 2007
    Called today and received $40 per month for a year and had advanced receiver fees of $25 a month waived until such time as I upgrade. I did have a $60 discount roll off 2 months ago
     
  2. BoomBoomBrown

    BoomBoomBrown New Member

    1
    0
    Nov 10, 2019
    My $55.00 discount expires at the end of this month. Called and asked for retention. Spoke with a polite woman telling her I wanted to cancel and make the move to YouTube TV. She put me on hold for a few minutes and came back with an offer of $60.00 off each month for a year. Been with DirecTV for almost 20 years and seem to always get a discount. Was moved to AT&T billing several months ago and was concerned that they would rather drop me than give a decent discount. That was not the case. Received a confirmation email with my new billing information and the CSR provided me with a confirmation number.
     
  3. bjdotson

    bjdotson Legend

    448
    62
    Feb 20, 2007
    This kind of worries me; I never received a confirmation number or email. Edited to add; just checked my account online and there is a $42.50 credit on my account for next month.
     
    Last edited: Nov 10, 2019
  4. DaRef

    DaRef New Member

    18
    9
    Jan 10, 2018
    I've documented here about my cancellation story and going to Hulu Live. So far, so good but it is an adjustment.

    I've read so many stories here about bad customer service at ATT/DirecTV and, until now, I had not had any of those kind of experiences. But now, I want to share more of the cancellation story so ....

    Oct. 27 - Called and cancelled DirecTV. Was told that I would have service through my billing date (Oct. 30).
    Oct. 29 - DirecTV service cut off (no big deal, what's one day? I just went to Hulu a little earlier than planned.)
    Nov. 5 - Got my return box for all the DTV equipment. So far, so good.
    Nov. 7 - Got my new ATT bill and the biggest shock I ever got in dealing with ATT. Not only did I get my last bill through Oct. 30 (totally expected), I was billed for the entire month of November, in advance, on a service I had cancelled a week and a half before!!!

    I immediately called ATT and got nothing but mumbo jumbo. The only thing that they could explain was that it came automatically from the computer. I've worked with computer systems my entire adult career and I can understand this could happen. So I asked for a credit and was told that I had to pay the $125 bill and that I would get an automatic credit next month. I explained to three different people that this was totally unacceptable and that they needed to fix the error. Their response was that they couldn't override the system!!! I politely called BS and we went over and over this for almost 30 minutes. Finally I said that this was an illegal billing for a service I had cancelled and that if they didn't fix it I would file complaints with both the Better Business Bureau and the state's Attorney General office. I would not accept that I had to pay the bill and 'hope' for a credit next month.

    The guy on the phone, Frank, finally must have realized I was totally serious and he said he wanted to try 'one more thing'. About five minutes later he came back to say I would get the credit but I would not get an email to confirm it because it was done on some kind of override that normally is not ever done. I got Frank's Employee ID so if I had to call back I could get directly to him. Thankfully, as he said, I did not get an email but I did see the credit hit my account around 8:30 that night.

    I can understand that things like this happen with computers. But it's totally unacceptable to handle a final bill that way. Then to top it off, tell you it can't be fixed, pay the bill, and hope the credit came through the next month. If this is how ATT/DTV handle matters with their 'premium' service it's no wonder why the horror stories circulate the way they do.
     
  5. bnwrx

    bnwrx Icon

    1,185
    67
    Dec 29, 2007
    colorado,...
    I used to be able to see postings on the my account page when it was on the DTV site. Since being transferred over to ATT about a year ago, I've never been able to find the location of these "recent transactions" any where on the ATT account pages. I'm billed on the 8th of the month, but am unable to see anything until about 10 days later. Is this what others are noticing? It would be nice to see it sooner....
     
  6. DaRef

    DaRef New Member

    18
    9
    Jan 10, 2018
    For the past several months it took ten days before I could see my bill (my billing date is the 3rd). However it did come in about four days this month. Who knows why? Could be the cancellation and the fact they want their last billing as soon as they can get it.
     
  7. b4pjoe

    b4pjoe New Member

    1,239
    336
    Nov 19, 2010
    I'm convinced they do these kinds of things on purpose because they know that a lot of people will just pay it instead going through the hassle of dealing with their mess of a support staff. In your case you complained enough that it becomes easier for them to fix it than deal with formal complaints. The only time I get them to actually fix something is via a BBB complaint. Anymore I will call once and if nothing gets done my step #2 is through the BBB complaint route.
     
  8. DirectMan

    DirectMan AllStar

    314
    68
    Jul 14, 2007
    Called today the day after my $45 loyalty credit expired. It took five minutes she offered me $45 credit for 12 months I took it.
     
    SledgeHammer, dtv757 and longhorn23 like this.
  9. longhorn23

    longhorn23 Active Member

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    122
    Jan 19, 2019
    which number did you call?
     
  10. DirectMan

    DirectMan AllStar

    314
    68
    Jul 14, 2007
    I called the main number on the site 800-288-2020 and responded to the voice prompts with "cancel" and was transferred to Loyalty.
     
    longhorn23 likes this.
  11. Gordon Shumway

    Gordon Shumway Member

    114
    11
    Jul 25, 2013
    Ocala, FL
    I called the main number a few weeks ago and reduced my bill by $176/mth.
     
    SledgeHammer likes this.
  12. paranoia

    paranoia DBSTalk Club DBSTalk Club

    138
    13
    Jun 12, 2014
    New England
    yes you canceled right ?
     
    B. Shoe, TXD16 and compnurd like this.
  13. TXD16

    TXD16 Icon

    1,002
    46
    Oct 29, 2008
    Well, the last of my current $85/mo. credits was applied today, so I called the 619-752-1401 number and was on hold for about ten minutes, which was longer than it actually took to get the same deal renewed for another no-contract twelve months, making me good to go for another year at $62+tax for Xtra and three DVRs in what may have been the quickest and easiest transaction ever in the many multiple years I've been successfully playing the DIRECTV discount game.

    The real upside is that the new credits hit immediately and since my invoice doesn't actually generate until tomorrow, I'm "double dipping" discounts this month---$170 total.

    And while the discount-well may not be bottomless, as some contend, it's still plenty full for those who are willing to persevere and simply play the game. See you next year...
     
    Last edited: Nov 27, 2019
  14. mrknowitall526

    mrknowitall526 Active Member

    444
    47
    Nov 18, 2014
    Lehigh...
    I have not made a payment in 3 months, and they continue to add a random $20 credit adjustment each month. I have NO clue what happened but I won't complain! Currently have a balance of -$30.42

    Sent from my Pixel 2 using Tapatalk
     
  15. tf92

    tf92 Cool Member

    35
    3
    Aug 7, 2008
    I called yesterday to the frontline CSR agent and removed the protection plan and asked what kind of credits were on my account and he said I didn't have any. My bill is $138 a month for 2 receivers with no premium channels. I told him that is getting too high and that I would probably cancel in a month or so. He then told me he understood and as a paying customer that is was my right to cancel. Once I get my wife won over to YouTube TV I will call the retention department and see if they offer me anything to stay. I have never called in and asked for any kind of credit so it is not about seeing what I can get from them because as a business owner I know you can not give money away to everyone and stay in business. The thing is YouTube TV is plenty for me and would save me $88 a month but the wife will loose some channels and that has been my problem in convincing her to change. I probably will have to add PHilo to make up for some of the channels but I would still save plenty to go on a vacation with instead of giving it to AT&T.
     
    ericknolls likes this.
  16. Dec 3, 2019 #2216 of 2550
    codespy

    codespy Go Pack Go!!!! DBSTalk Club

    1,804
    264
    Mar 29, 2006
    Seasonal
    I'm cross-posting here, but for a good reason...

    So with this outage tonight, and just finding out my bill is going up another $10 plus tax in January, I called DirecTV legacy loyalty department (800-824-9077) discussing the issues, and received $45/mth off my bill for the next 12 months. I'm currently getting $59/mth off which expires after January. The call took less than 15 minutes.

    Call center was in the Caribbean, but the CSR was real nice. It doesn't hurt to make a call to customer loyalty when TV's are black due to a guide date issue, along with a soon to be price increase. :)
     
  17. Dec 5, 2019 #2217 of 2550
    DSWFL

    DSWFL New Member

    11
    1
    Sep 15, 2018
    Got a discount November 4th of $ 44( includes tax) works out to $ 114 a month; get statement for December and bill is $ 157 !!!!. They added on $ 44.74 as past due........ WHAT ??????....going to call right now as bill is due today and ask what, why, and how.......let you know
     
  18. Dec 5, 2019 #2218 of 2550
    DSWFL

    DSWFL New Member

    11
    1
    Sep 15, 2018
    OKAY.......called loyalty number and this is the credit I got very quickly
    XTRA - BroadbandOutage ($44.17) ($5.05)....I'll see what happens next month.....btw, I asked about any additional discounts and was told "they are discouraging any more discounts given "......good ol At&T /DTV
     
  19. Dec 5, 2019 #2219 of 2550
    MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

    10,455
    1,380
    May 17, 2010
    USA
    There's a new thread titled "Direc*TV looking to Dump Discounted Folks". After reading the article posted in that thread you'll see AT&T "contends" that the discount well isn't bottomless. :rolleyes:
     
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  20. Dec 7, 2019 #2220 of 2550
    TXD16

    TXD16 Icon

    1,002
    46
    Oct 29, 2008
    Well, I must not be one of those "Discounted Folks," as notwithstanding AT&T's "contention," as a now twenty-year-continuous client, and one who has received significant and substantial discounts, free services, and hardware upgrades over the vast majority of that period, I was, obviously, able to yet again successfully negotiate another large discount for the next twelve months, so, quite obviously, even after twenty years, I haven't yet reached the bottom of whatever mythical well to which you refer.
     
    242424 likes this.

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