Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. jmh139

    jmh139 AllStar

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    Aug 10, 2007
    I've been a customer since 1996 (I think), my directv subscription number was 34xxx before a change a few years ago. My bill has made it up to $182 this month (Ultimate package with 5 HD receivers) but I have historically kept it to $110 or $120 at the most with discounts. I called to see if they would offer any discounts and after being on hold for over 20 minutes was told they best they could do was $20 a month. I went ahead and had the service canceled as of the 18th (day before billing).

    Any idea if they will call me before turning it off with a better offer? I am OK just going with a streaming service but would keep it if I could get some of the discounts others have posted.
     
  2. jmh139

    jmh139 AllStar

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    Aug 10, 2007
    I just received a call and the best they could give me was $30 per month which I turned down. She said I have been a customer since 1994! I see other got much more with a call so I was unwilling to take that. I will miss it but not that much...
     
    the future is now and 242424 like this.
  3. crackleback

    crackleback New Member

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    Oct 20, 2017
    I tried calling for discounts several times in past year. $15 offer which I declined. Called last week just to inquire what reconnect fee would be if I left and decided to return in a few months. Naturally, reconnect fees were ridiculous.

    Out of nowhere, and without my asking, the lady said she could give me a $50/mo credit for 1 yr. I asked if she could do better. Put me on hold for 5 min and came back with another $10 off making a total of $60/mo off. No time commitment.

    I don't have a clue! Maybe there is a lottery and every 23rd caller gets some kind of a decent discount.
     
    242424 likes this.
  4. jmh139

    jmh139 AllStar

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    Aug 10, 2007
    I spoke to someone again today who gave me way more discounts. I ended up getting a price of $72.xx per month after dropping one package down and removing two receivers. I was paying $182 before this. I have no idea how this works, this guy just found more discounts for me than the other two times I called. Also no contract. Happy to be keeping it one more year!
     
    the future is now likes this.
  5. Microphone

    Microphone AllStar

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    Jan 30, 2007
    Massachusetts
    Was here (at D*) since 1995. If you like a pristine A rated picture (assuming your weather is normal) you might be disappointed leaving. Some may say your streaming only service could potentially have as good a picture if your internet speed is solid. I thought I'd miss it dearly (I went to the evil empire Comcast), but I get most everything I had (ok no ACC Network, Pac 12 instead whatever), except the grandfathered networks for $1300 less a year. Picture is and A-/B+ compared to D* A unless I use the streaming app for them where I get an A/A- picture. Plus I haven't lost my picture (knock on wood) due to weather or any reason, whereas with D* it happened once a month or more. Not looking back....but if I do, it's just me missing what used to be with them.
     
  6. toddcurry

    toddcurry New Member

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    Mar 22, 2008
    Long time customer on Preferred Xtra with a Genie and 3 minis, no movies, etc. beyond Movies Extra Pack for my wife's Hallmark fix. Called since $25/month Loyalty offer just expired and was fairly quickly offered $40/month for 12 months, so that even more than covers the January increase. Was afraid that it would be harder based on other reports here, but maybe they are getting more friendly?? I called on Tuesday around Noon and got agent in Miami call center. Discount showed on on web page in a few minutes plus got confirmation email.
     
    SledgeHammer likes this.
  7. SledgeHammer

    SledgeHammer Icon

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    Dec 28, 2007
    From what I can tell, that's just an urban myth pushed by a few vocal people on here who for some reason hate AT&T and DirecTV (yet continue to post trying to convince other people to cancel) who still maintain the service while making BS excuses on why they can't cancel "yet". That being said, my promo falls off in April, so I'll see where I'm at then...
     
    compnurd likes this.
  8. crkeehn

    crkeehn Godfather

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    Apr 22, 2002
    I would say that it's not an urban myth and often, if you speak with a first line CS representative, that they can be very unhelpful. My personal experience over the past few years was that when I talked to the first line representative and asked if there was anything that DirecTV could do to reduce my costs as the service was getting too expensive; their only solution was to suggest that I downgrade service which might only drop a few dollars off and cause me to lose channels that I watched. It wasn't until after I was subscribing to YTTV and Philo that I called and said I wanted to cancel. Immediately, I was transferred to a different CS Representative who offered me $60 off for the next 12 months. I agreed to retain the service. A month or so later, I accepted the fact that I wasn't watching DirecTV at all and called to cancel again. Again I was transferred to a second line CS Representative (Retentions?) who offered me further discounts. When I replied that it wasn't the cost at that point but that any cost was too much because I wasn't watching at all, they terminated my service.

    It's all academic now, a couple of months ago, a gust of wind blew my dish off the roof, based on how it had been mounted, I'm amazed that it lasted as long as it did.
     
  9. rb5505

    rb5505 Legend

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    Dec 23, 2004
    what level of service do you have and how long have you been with them? the max they would consider for us after two calls was $30 for 12 mos, which is the amount that just expired.
     
  10. SledgeHammer

    SledgeHammer Icon

    3,315
    512
    Dec 28, 2007
    CSRs have never been helpful. You need to talk to retention.

    We've had a recent rash of "new members" / low post count people who seem to sign up for the sole purpose of telling us they are cancelling. So it seems suspicious to me. If you cancelled DirecTV, would you go on DirecTV message boards and rant about how AT&T sucks and you are full streaming now and how all of lifes woes have been solved? I sure as heck wouldn't. Much less take the time to sign up for DbsTalk the day you cancel? Fishy, fishy... The day I cancel DirecTV is the last day I'd post (or read) on here lol. These same people also seem to spend way more time posting then actually watching their streaming services with infinite content. So I'd take it all with a grain of salt. Maybe a few hundred thousand grains.

    Meanwhile this thread is full of people still scoring fat discounts... the folks that seem to get turned down, also seem to have an attitude reeking from their posts where they are hell bent on cancelling or want non realistic discounts "I have 20 TVs and ultimate + sunday ticket + red zone + purple zone + polka dot zone and I pay $789/mo and I'll only stay if they bring me down to $16/mo", etc.
     
  11. DSWFL

    DSWFL New Member

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    Sep 15, 2018
    Just received a text from AT&T Msg. " We hooked you up again for next season with the 2020 season of NFL Sunday Ticket on Directv at no add'l cost. Just our way of saying thanks for choosing DIRECTV. "......... SPAM or Real?? anyone else get this?
     
  12. BJP

    BJP New Member

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    Jun 3, 2012
    I thought I had. Spent more than an hour on the phone on November 23rd and had a whole bunch of savings promised along with a lineup change.

    Next bill arrives this morning and absolutely none of the changes were applied. Identical to my last several bills. On the phone now. Trying to convince wife to just cancel the thing.
     
  13. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

    10,577
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    May 17, 2010
    USA
    Always get the name and ID number when dealing with CSRs. Tends to keep things honest and professional.
     
    BJP likes this.
  14. BJP

    BJP New Member

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    Jun 3, 2012
    This, 100%. I did do so, and it "should" be resolved now. The story from AT&T is that they had a system migration on the day I had previously called. All the notes were on the account for all the changes that were made, but they were never committed into the system (or they were committed and not carried over on the new system).

    (So anyone else who called on Nov 23rd... good luck.)
     
  15. hammond22

    hammond22 Cool Member

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    Aug 3, 2007
    I got the same text. Seems legit but wasn't noted anywhere on my account. I wouldn't necessarily expect it to be though since it's 9 months away.
     
  16. Glenee

    Glenee Cool Member

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    Sep 22, 2007
    I received the same message. I did not type stop or nothing. I gave no response what so ever. I will just wait and see it on my bill or maybe a mention at a later talk with them.
    There was a scam something like this a few years back.
     
  17. the future is now

    the future is now AllStar

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    Jun 9, 2010
    Los Angeles
    it's legit:
    anyone else got this email?
     
  18. Glenee

    Glenee Cool Member

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    Sep 22, 2007
    Just got the email yesterday. Looking more and more like it is for real.
     
  19. spiketoo

    spiketoo Cool Member

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    Sep 24, 2007
    And use ACR on Android. Since they're recording the call for 'quality purposes', so do I. Played back a couple of times for them to resolve 'issues' where things were said that were never delivered.
     
  20. Glenee

    Glenee Cool Member

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    13
    Sep 22, 2007
    Hold your horses for a little bit longer on the Free NFLST for 2020 offer some of us have been seeing.
    People on the AVS forum who have called AT&T about the offer are getting the we know nothing about this, and it does not show up in our system Lingo.
    I Hope the Free Offer is True, but will wait a while till all this settles, before getting excited.
     
    Last edited: Dec 23, 2019

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