Separate names with a comma.
Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.
AT&T operators being clueless is nothing new.
Please provide the AVS link.
It's on this page just have to read down a little.
It would appear that DirecTV has given up trying to retain customers. I called in yesterday to schedule my disconnect and absolutely NO effort was made to retain my business. I was told to be sure to return my equipment or I would be charged for it and "Have a nice day"...click. Although I've pretty much transitioned away from watching any TV live since I have Netflix, Hulu, Amazon Prime, and CBS All Access, I would have expected some small effort to retain me. It would have taken a great offer, but I may have considered any offer. I guess they finally realized that people aren't going to pay $90 a month to watch commercials...
I had an $85 credit expire on 12/22, called yesterday and within 2 minutes they add a $55 credit for a year. Along with 2 other credits for $15 each (they expire in May 2020) it brings my bill to approx $155 for Premier and 6 TV’s.
Like yours, my account is offset with expiring credits .I also have a couple of ongoing credits that don't expire until next receiver upgrade. My biggest expiring discount was extended 12 months back in August 2019. At that time DirecTV VIP was telling me to call back when others are expiring to ask that they get added as ongoing credits so I only have to call annually again. VIP now defers to retention or loyalty (same dept) for legacy DirecTV customers- so I'm told.
Early January I finally get to discover if small expiring credits become ongoing. Will DirecTV follow through or disappoint? I'm not all that hopeful given the changes since but loyalty dept did make my multiroom DVR fee an ongoing discount in calls since August.
Sent from my PH-1 using Tapatalk
I called today and said “cancel service” and when I got to the rep he asked why. I told him I was going to a streaming platform and could save over $100 month. He asked what service I was using and told him YouTube TV and HBO NOW for $65/mo. He then offered to cut my bill to $60/mo for a year. I still declined and after 23 years I am done with DirecTV. The rep said “we probably should have offered this to you a while ago.” I explained that I called four months ago and had to beg to get a $40 discount. It’s bittersweet for me but that $100 will come in handy. Hope my experience helps somebody else.
Didn't he offer you to pay LESS money then streaming?
I read streaming would save $100 per month and DIRECTV offered $60. No mention of when the $40 would expire, but I assume the $100 per month was based on the current payments.
Hmm... I read $65/mo for streaming and $60/mo for directv.
The difference between cutting the bill "by" $60 and "to" $60. Which would mean DIRECTV offered a $105/mo discount for a year? That is higher than the discounts I have seen reported. I read by where to was written ... but I doubt the $105/mo discount.
The new post is a bit vague but this post from August would put things in context:
So for one I can already tell there was miscommunication occurring here. Either the agent misspoke and told OP the price would be good for 12 months when the agent should have said the new discount is good for 12 months (this is the most likely scenario) or OP misheard the agent and thought the price was locked in for 12 months. (I'm giving OP benefit of the doubt and saying while a possible scenario this was not the case.)
So OP previously had a $35 off for 12 months (w/ 1yr commitment) and $7 off HBO that expired which prompted their call in August. Based on their previous post and signature at time of post I can piece together their bill for the most part. The only thing is I don't know if OP had Protection Plan so I'm not factoring that into any calculation and I don't know their RSN fee so I'm estimating by using the max RSN fee ($8.49).
So their bill with no discounts is Xtra @ $101.99, HBO @ $17.99, RSN @ $8.49, ARS-HD @ $10, ARS-DVR @ $10, WH-DVR @ $3, Primary TV (HR44) @ $0.00, 2 additional C41 clients @ $14. Total monthly D* bill $165.47/mo before taxes.
From my understanding from what I've read and know there isn't any "waivers" for the ARS/WH-DVR charges only the SD to HD upgrade offers. These are only meant for customers with SD equipment and to prevent them from being billed any additional fees until they upgrade on their own. Technically the agent in August shouldn't have offered OP these since they were already paying for all ARS charges. OP also got a $10 off for 12 months that stacked on top of the ongoing ARS/WH-DVR credits and $7 off HBO for 6 months. When OP called in Tuesday they most likely offered a $65 off for 12 month discount.
If the OP would have stayed and accepted the discount this would be the result:
Monthly bill @ Regular Price (no discounts at all) $165.47
**Ongoing $23 off ARS/WH-DVR until next upgrade
**$10 off for 12 months
**$7 off HBO for 6 months
September - December 2019 Monthly total $125.47
**$65 off for 12 months is added on 12/31/19
January 2020 $60.47
**Price Increase $7 for Xtra and $1.50 more for RSN
February 2020 $68.97
**$7 off HBO discount ends
March - August 2020 $75.97
**$10 off for 12 months ends
September - December 2020 $85.98
**$65 off for 12 month ends
January 2021 $150.97 (only the ongoing $23 off ARS/WH-DVR are left at this point)
OP could possibly be paying less if their RSN fee is less than $8.49 but still the point is OP's bill would have changed 3 times after adding the discount they were offered on Tuesday. Once due to price increase, twice due to promos expiring and assuming OP not calling back for more. Based on their no-discount pricing ($165.47) OP is saving an estimated $100.47/mo with YouTube TV w/HBO Now @ $65/mo before taxes.
Even if YouTube TV increases their pricing @ $5/mo twice in 2020 the OP would have a more stable bill with their streaming services than with D*. So if OP is happy with Cloud DVR over hardware DVR and is wanting a more stable bill without having to keep calling in every 2-6 months for discounts then OP has accomplished this goal with flying colors in my book.
I just hope OP is having HBO direct bill them for HBO Now instead of getting it through YouTube TV so that way they ensure they get access to HBO Max at no additional charge in May.
He clearly said, “If I can get your bill down to $60/mo for the next year would you reconsider?” He also said that the offer was good until 1/21/20 if I changed my mind.
You nailed my bill to a “T” and I do have the protection plan. I am getting HBO Now directly as you suggested!
Makes more sense now. Thanks for clearing that up.
I've a similar situation coming in the next few days and until the end of month to consider. I did the 3 week trial with YouTube TV and really liked the DVR and VOD. Recent changes to YTTV have made it more user friendly with less forced ads.
Last I talked with DirecTV, they gave me a suggested callback date. I've been inpatient with calls made too early so that helped.
Sent from my PH-1 using Tapatalk
Been a long time since I posted, but just wanted to leave an FYI that after being a customer since 2000 I called to cancel my service (which was currently running about $156/month for TotalChoice, 5 extra TVs, DVR, HD, and RSN not including Sunday Ticket). AT&T made no attempt to retain me at all, just asked why I was cancelling and then processed the cancellation order. We will be going with YTTV for the time being after trialing that for a few weeks. I will miss Sunday Ticket (which I subscribed to without discounts for 19 years), but I figure it will be at most a couple of years before I can buy that separately. Good luck to everyone that remains on the island!
$105 per month are real, I've seen $150 per month, there must be some internal metric that Directv/ATT is following, some rhyme or reason because the divergent reports of what people do and don't get offered is all over the map, for those who don't believe, sure people could be posting lies and I guess nothing can be proved, although I've seen pictures of actual bills posted, for whatever it is worth, I know people who get those monster discounts, including within the last month.
I suspect there is a certain strata of subscribers that Directv/ATT is under pressure to keep, probably to meet shareholder expectations, in my anecdotal experience being a 20 year subscriber hurts you more than helps you, it seems like being in that 1 to 5 range helps but again, who the heck knows, would it surprise me to learn that after the rep reads you a standard script, "are there any channels you could lose to move to a lower packgage", you say "no", and then the offers commence, again who knows but you have to put in some work for this, when you tell retentions "cancel", in my experience they say, "OK", and offer nothing.
Again, why, if Directv is willing to give X customer a great discount if he calls back after cancelling, why not offer it to him before cancelling, especially if he or she is a 10 or 20 year customer, why would I want to lose that customer, why, why, why, it would be cool if someone who worked for retentions recently could explain but maybe it is better if we don't look too much into it.
The one thing I'm convinced of, Directv/ATT is not giving out discounts unless it serves them in some way, maybe it is inflating the subscriber counts and there is some metric that produces shareholder results, I don't know.
We're a 20 Year customer and have four lines on AT&T Wireless as well. I'm about to dump Cox Internet (long story....) and switch to FIOS Gigabit (for cheaper mind you). I did some shopping on FIOS and it looks like i can get Internet and their top TV package with all Pay Channels (HBO, Cinemax, etc...) for about what I'm paying for DirecTV. Essentially saving me around $80/Month.
So I called into DirecTV.... and asked what they can do for me. We have Premiere and 7 TV's... still being charged for HD, DVR, Whole Home, Regional Sports and we have the protection plan. They knocked $50 off a month for 12 months. And because of the protection plan will upgrade us from a Genie 1 to a Genie 2 and replace four of the receivers with new ones. That will restart a 2 year agreement - we are not under an agreement today.
As an aside, has anyone switched to FIOS recently and how does the TV/DVR/Service compare? I'm ok with DirecTV, except for some of our old receivers that sometimes hang for 15-20 seconds. I would save more money by going with FIOS for TV and Internet with no contract. It seems like DirecTV is going to get milked until they get an OTT solution that works which means likely little innovation and price hikes for the foreseeable future.
If Fios is no contract, I'd try to save the money before agreeing to 24 month DirecTV contract. With DirecTV 24 month contract, you're only getting the promised rate for 12 months. It's likely you're not saving saving as much months 13 through 24.
Depending on the TV service amount, streaming might be even cheaper. You might consider also internet plus streaming which doesn't require a contract.
I'd avoid a contact until I knew what the other options were. Even DirecTV may try to win you back if you cancel. The result may be no commitment. But you may not be able to upgrade hardware that way without an extended contract.
Sent from my PH-1 using Tapatalk
I was able to take the credits without accepting the equipment upgrades. I may just stay with my existing hardware, have the FIOS internet installed, and then see what DirecTV/AT&T announce in the next few months. It doesn't sound like anyone thinks FIOS has a better product offering (picture quality, number of channels, etc...)
Sorry, I didn't comment on Fios TV service. I know nothing about it due to limited service availability in my area.
I am considering a switch to YouTube TV. Did the 3 week trial in December. My expiring DirecTV discounts have renewed but considerably lower than before. Loyalty and VIP say keep calling, discounts change on daily basis.
That's getting old. I've already returned receivers not needed, dropped HBO and protection plan and finally "right sizing programming" (downgraded). Nothing else to adjust but cancel if the price and features don't fit.
I did suspend back in 2018 before cancelling; ultimately was won back before the hardware was returned. But now AT&T wants to charge for suspending too. If the equipment goes back, that's sunsetting DirecTV for good; I won't go back to a long term contract without price protection full term.
Sent from my PH-1 using Tapatalk