Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. Steveknj

    Steveknj Icon

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    What strategies are you all using to get discounts these days? I used to call periodically and see what deals I could get, and actually, quite often, I'd get loyalty discounts or upgrades just by calling for something else. Last time I had to call them about something (one of my HR2x boxes bit the dust), I got an upgraded Genie (to the HR54) because I had gone 4K (they asked that question), plus I got like 6 months of Showtime and Starz, and they knocked off some money off the bill. I didn't even ask them to do that. But I'm gathering from reading here that this hardly ever happens, and you actually have to threaten to cancel to get them to budge on anything (and with that some of you never even got an offer, they just cancelled you). To be honest, as much as I want to save money by going streaming, it just won't work for me. There are too many people in my household with too many different tastes that it would require three different streaming/antenna options to get everything I'd want. And with that, there's a whole host of other reasons why it's still inferior in my opinion. The other option is to move to cable, and last time I priced it out, it would actually save me about $40. But I'm hesitant because I'm not sure I like their DVR and have a tough time finding decent info on it. But I'm considering it still. But my fear is that if I say I want to cancel, they'll just cancel without any offers and then I'm screwed.
     
  2. cwpomeroy

    cwpomeroy AllStar

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    Totally get it!! I have two XM radio subscriptions that I've played the discount game with and it's just tiring. I'm sure that's what these companies count on. The unintentional consequence though is that it breeds anger and destroys any customer loyalty they might have earned. My kids are almost allways on the subscription sites now and rarely watch DirecTV anymore (teenagers). My wife and I still enjoy traditional 'channels' with a guide etc. although we're starting to watch the Netflix/Disney/Prime/CBS All access subscriptions as well. It doesn't go unnoticed how much better the PQ is over DTV. We live near washington DC and don't 'need' a satellite solution but have had DTV since they first released the Tivo unit. We'll probably re-evaluate everything later this year. Thanks for the feedback!
     
  3. cwpomeroy

    cwpomeroy AllStar

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    My personal recent experience was to just call and ask what they can do. It seems to help if you are also a wireless customer and if you subscribe to the higher cost packages. Worst case, try cable for a month and then cancel.
     
  4. B. Shoe

    B. Shoe Mentor

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    You can always suspend your DIRECTV account for a couple of months if you want to dip your toes in other waters, just for a trial period. I believe you can do that for up to a six-month span, but I may not be correct.
     
  5. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    To suspend your DIRECTV account call 1-800-288-2020..."You must suspend the account for at least 30 days and no longer than 6 months"..."Keep in mind that we apply a fee of up to $7.00 per month for suspended accounts".
     
    B. Shoe likes this.
  6. Steveknj

    Steveknj Icon

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    Thanks for this. If I'm ready to jump, I just might do this. Probably won't be before the summer at this point, when I clear off the DVR.
     
    B. Shoe likes this.
  7. mjwagner

    mjwagner Icon

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    You can and it used to be free, but AT&T being AT&T...they now charge a $7 per month fee...they love fees...LOL
     
    armchair likes this.
  8. armchair

    armchair Hall Of Fame

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    Yep. Which is why I'd return equipment today if going back to streaming. That would be a wrap and sunsetting my DirecTV account because I won't go back to a long term contract when there's other less intrusive TOS. Seems AT&T wants it that way; their loss.

    Wasn't the case back in 2018 when I suspended. 6 months of streaming TV trials and I was decided at the time to stay with PSV. Cancelled DirecTV account and tried to return equipment but DirecTV won me back without a contract obligation. Cancelled PSV instead.

    Today, I'd likely go with YouTube TV. Though I'm watching what vidgo does in North America with promised DVR coming in 2020. Missing Tennis Channel though; as much as I dislike the channel changes since TC+ came along for the premium add-on, still need the basic channel for French Open. YouTube TV has Tennis Channel in the base channel lineup.

    Sent from my PH-1 using Tapatalk
     
  9. GordonGekko

    GordonGekko Active Member

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    That won't help you get a discount.
     
  10. 242424

    242424 AllStar

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    Called 800-824-9077 today and got my $50 a month off reinstated with no commitment. Took about 5 minutes. No commitment was important to me because if I lose my distant networks I'll have to leave.
     
  11. Steveknj

    Steveknj Icon

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    Nov 14, 2006
    What did you tell them? You were considering leaving or just, what discounts can you give me?
     
  12. 242424

    242424 AllStar

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    I just told them my discount ran out (we got a full price bill last week) and I would like it renewed. I'm one of the "low value customers" too. lol
     
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  13. DMRI2006

    DMRI2006 Godfather

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    The timing on all of this is extremely important. I was a few weeks out of having my discounts dropping off last year and it went nowhere with the initial calls I made (just a couple of tiny offers were floated from the csr).

    I waited a couple of weeks and got a cancellation date (I didn't suspend -- just had a specific cut-off date listed), then called a retention number. Immediately got a slew of discounts for 12 months, just by telling them I had a cancellation date lined up (which I guess they could see). Before that the retention # had no interest in talking to me.

    I would try going that route instead of suspending service with its associated fees...but as always things change. I'll be trying my luck again in March and checking in here to see what's going down.
     
    Rich likes this.
  14. spiketoo

    spiketoo Cool Member

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    Make sure you see any info on your account other than 'order is in process'. I did the same as you and goofball didn't cancel my cancellation. Was a nightmare getting service returned. Ending up getting free CI out of it but after something like 7 hours on the phone over 3 days, not sure even that was worth it (especially since the Wings suck this year).
     
    DMRI2006 likes this.
  15. eletric chicken

    eletric chicken Member

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    after dealing with trying to get installed 8 times no kidding. from the mini's not working right dvr freezing up and locking up. i got the premer pack for 73. 99 for 4 months. if these issues are not fixed then we will have to see what's gonna happen then!!! i already told em that there in breech of there contract if i am NOT getting the service that i am paying foro_O
     
  16. wxman2003

    wxman2003 New Member

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    Last year I called to cancel and they offered me a 1 year deal for $40 a month, so I took. It expired this month and called again to cancel, but instead of offering a new deal, the rep said that they are getting a lot of cancellations and people are switching to streaming services. He even said that he doubted the company would be around much longer. He then proceeded to cancel the service, without even trying to retain me. Poor guy.
     
  17. techguy88

    techguy88 Well-Known Member

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    The $7/mo suspend fee depends on which billing system your account currently resides in.

    If it is the legacy DirecTV billing system then there is no fee however your account must have a $0.00 balance before the IVR or an agent can process the request.

    If your account is in the AT&T billing system then there is a $7/mo charge to suspend services however the agent can process this without bringing the account to a $0.00 balance. Now if your D* account in the AT&T billing system is past due they will ask for you to make the past due payment first.

    AT&T has always charged a $7/mo suspend fee for each service. As DirecTV accounts are converted over to the AT&T billing system they are standardizing DirecTV to match AT&T's policies for U-Verse TV, AT&T Internet and AT&T Phone.
     
  18. armchair

    armchair Hall Of Fame

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    Last time I asked a retention agent about this (I'm still legacy DirecTV account), response I got, "don't know, you could suspend and check back after your billing statement date and see if the fee was applied".

    I was guessing this fee now also applied to DirecTV legacy accounts. You know it doesn't as fact? I'd sure like to know because I'm thinking of suspending again but didn't want to cancel immediately. Returning equipment is like burning a bridge; not ever returning if that's the case.

    Sent from my PH-1 using Tapatalk
     
  19. techguy88

    techguy88 Well-Known Member

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    I have friends that work at the local O&O call center in my area. AT&T acquired the call center as part of their purchase of D* and converted it to one that handles loyalty calls for post-paid Wireless, legacy D*, converted/new D* in AT&T's billing system, U-Verse TV, AT&T Internet and AT&T Phone. Anytime I want to know general information I ask them first before calling myself because they always give me honest and correct info on how things work. Comes in handy where my account is still legacy D* but my mother's D* account was converted to AT&T's systems.

    I asked them last month about the suspend policy because I was thinking about putting my account in suspend for a month and they told me that was one thing for legacy D* accounts that hasn't changed. Only converted/new D* accounts in AT&T's billing system will charge the $7/mo suspend fee. Most other policies (like the restoral fee if your acct was interrupted due to non-payment) is the same between both systems now.
     
    armchair likes this.
  20. TheRatPatrol

    TheRatPatrol Hall Of Fame

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    With comments like that he might not be around that much longer.
     

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