Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. Steveknj

    Steveknj Icon

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    Nov 14, 2006
    What strategies are you all using to get discounts these days? I used to call periodically and see what deals I could get, and actually, quite often, I'd get loyalty discounts or upgrades just by calling for something else. Last time I had to call them about something (one of my HR2x boxes bit the dust), I got an upgraded Genie (to the HR54) because I had gone 4K (they asked that question), plus I got like 6 months of Showtime and Starz, and they knocked off some money off the bill. I didn't even ask them to do that. But I'm gathering from reading here that this hardly ever happens, and you actually have to threaten to cancel to get them to budge on anything (and with that some of you never even got an offer, they just cancelled you). To be honest, as much as I want to save money by going streaming, it just won't work for me. There are too many people in my household with too many different tastes that it would require three different streaming/antenna options to get everything I'd want. And with that, there's a whole host of other reasons why it's still inferior in my opinion. The other option is to move to cable, and last time I priced it out, it would actually save me about $40. But I'm hesitant because I'm not sure I like their DVR and have a tough time finding decent info on it. But I'm considering it still. But my fear is that if I say I want to cancel, they'll just cancel without any offers and then I'm screwed.
     
  2. cwpomeroy

    cwpomeroy AllStar

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    Totally get it!! I have two XM radio subscriptions that I've played the discount game with and it's just tiring. I'm sure that's what these companies count on. The unintentional consequence though is that it breeds anger and destroys any customer loyalty they might have earned. My kids are almost allways on the subscription sites now and rarely watch DirecTV anymore (teenagers). My wife and I still enjoy traditional 'channels' with a guide etc. although we're starting to watch the Netflix/Disney/Prime/CBS All access subscriptions as well. It doesn't go unnoticed how much better the PQ is over DTV. We live near washington DC and don't 'need' a satellite solution but have had DTV since they first released the Tivo unit. We'll probably re-evaluate everything later this year. Thanks for the feedback!
     
  3. cwpomeroy

    cwpomeroy AllStar

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    Aug 7, 2007

    My personal recent experience was to just call and ask what they can do. It seems to help if you are also a wireless customer and if you subscribe to the higher cost packages. Worst case, try cable for a month and then cancel.
     
  4. B. Shoe

    B. Shoe Mentor

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    You can always suspend your DIRECTV account for a couple of months if you want to dip your toes in other waters, just for a trial period. I believe you can do that for up to a six-month span, but I may not be correct.
     
  5. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    To suspend your DIRECTV account call 1-800-288-2020..."You must suspend the account for at least 30 days and no longer than 6 months"..."Keep in mind that we apply a fee of up to $7.00 per month for suspended accounts".
     
    B. Shoe likes this.
  6. Steveknj

    Steveknj Icon

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    Nov 14, 2006
    Thanks for this. If I'm ready to jump, I just might do this. Probably won't be before the summer at this point, when I clear off the DVR.
     
    B. Shoe likes this.
  7. mjwagner

    mjwagner Icon

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    You can and it used to be free, but AT&T being AT&T...they now charge a $7 per month fee...they love fees...LOL
     
    armchair likes this.
  8. armchair

    armchair Hall Of Fame

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    Jul 27, 2009
    Yep. Which is why I'd return equipment today if going back to streaming. That would be a wrap and sunsetting my DirecTV account because I won't go back to a long term contract when there's other less intrusive TOS. Seems AT&T wants it that way; their loss.

    Wasn't the case back in 2018 when I suspended. 6 months of streaming TV trials and I was decided at the time to stay with PSV. Cancelled DirecTV account and tried to return equipment but DirecTV won me back without a contract obligation. Cancelled PSV instead.

    Today, I'd likely go with YouTube TV. Though I'm watching what vidgo does in North America with promised DVR coming in 2020. Missing Tennis Channel though; as much as I dislike the channel changes since TC+ came along for the premium add-on, still need the basic channel for French Open. YouTube TV has Tennis Channel in the base channel lineup.

    Sent from my PH-1 using Tapatalk
     
  9. GordonGekko

    GordonGekko Active Member

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    Dec 5, 2015
    That won't help you get a discount.
     
  10. 242424

    242424 AllStar

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    Called 800-824-9077 today and got my $50 a month off reinstated with no commitment. Took about 5 minutes. No commitment was important to me because if I lose my distant networks I'll have to leave.
     
  11. Steveknj

    Steveknj Icon

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    Nov 14, 2006
    What did you tell them? You were considering leaving or just, what discounts can you give me?
     
  12. 242424

    242424 AllStar

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    Mar 22, 2012
    I just told them my discount ran out (we got a full price bill last week) and I would like it renewed. I'm one of the "low value customers" too. lol
     
    SledgeHammer and Steveknj like this.

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