Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. AreBee

    AreBee AllStar

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    Jan 17, 2005
    Well, I dropped off my equipment at the UPS store yesterday. It was cathartic, but bittersweet. The people at the UPS store said they have been processing a lot of DirecTV returns lately. ATT’s process seemed flawed and cumbersome, but they were very accommodating and patient.
    I’m getting used to not having all of my channels in one guide but other than that, the transition from YTTV and HBO Now has been pretty seamless.
     
    B. Shoe and eletric chicken like this.
  2. eletric chicken

    eletric chicken Member

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    Dec 28, 2019
    i heard to that people were canceling left and right
     
  3. James Long

    James Long Ready for Uplink! Staff Member Super Moderator

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    Michiana
    The quarterly reports show people cancelling left, right and center. New numbers should be released in the next couple of weeks.
     
    eletric chicken likes this.
  4. mjwagner

    mjwagner Icon

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    Not to worry, it’s only those low profit customers they don’t want anyway...:cool:
     
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  5. jdh8668

    jdh8668 Legend

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    Nov 7, 2007
    My next time to negotiate with them will be in March. For the past four years I've been able to get $60 off a month. Sometimes it was a battle, when I had their email saying they would do it, only to have my bill increase. I got what they promised when I turned that email over to the FCC complaint department. Each time (3 total) I received a call from AT&T's President's office giving me everything that was promised. It's sad it has to go to that extreme, but I didn't have that problem until AT&T took over Directv.
     
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  6. eletric chicken

    eletric chicken Member

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    Dec 28, 2019
    that's what a rep told me... i am happy with it vs specscum cableo_O. now if they could just get my system working right id'e be esctatic;):D:rolleyes:
     
  7. mmmccall

    mmmccall New Member

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    May 16, 2013
    Made my annual call this past weekend as my $60 per month credit was set to expire. I had also been trying to upgrade to 4k for the last 6 months and had been unable to get anything that cost me less than $650. Called and prompted cancel, explained that I was canceling as my bill was set to go up and I was going to a competitor that was able to give me 4k. Took about 10 minutes or so on hold but they extended the $60 for another year and gave me the free 4k upgrade which is being installed tomorrow. I of course had to sign up for a 24 month agreement so I will have to go through this again in a year but worse case scenario, I cancel and pay $120 ($10 per month) fee. I was pleasantly surprised, I figured this was going to finally be the time I cancel.
     
    compnurd likes this.
  8. eletric chicken

    eletric chicken Member

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    Dec 28, 2019
    are you getting the genie 2??? the genie 1 can only stream on 4k show at once and the genie 2 can stream 4 4K shows at once. and make sure the mini's are hardwired for 4K and not wireless
     
  9. b4pjoe

    b4pjoe New Member

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    The Genie 2 can only stream 2 4K at once.
     
  10. eletric chicken

    eletric chicken Member

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    Dec 28, 2019
    thanks for the update. the rep told me it can do 4 4k streams at once. just goes to show never trust the reps
     
  11. mmmccall

    mmmccall New Member

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    May 16, 2013
    Yes I did get the HS17 and two 4k clients. I only have one 4k TV at the moment but if I upgrade in the future I am ready. The strange thing was I am 99% sure I do not have a reverse LNB but that did not get changed and the 4k channels are working. I'm guessing this may be a problem for me in the future if/when DirecTV expands the 4k offerings.
     
  12. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    To find out what LNB you have using your DIRECTV remote press MENU, scroll down to Info & Test, select Genie Info, scroll down to Satellite Setup. The type of LNB you have is stated there.
     
    longhorn23 likes this.
  13. mmmccall

    mmmccall New Member

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    May 16, 2013
    Yep, it says SL3 LNB which I am pretty sure is not reverse band
     
  14. eletric chicken

    eletric chicken Member

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    Dec 28, 2019
    after all of the issues with my install and poor cust service DTV ate the entire cost of my first bill!!!
     
  15. armchair

    armchair Hall Of Fame

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    I made the call to cancel or suspend yesterday. The agent initially said nothing can be done but I asked if I had credits on the account that would show if I suspended, she said yes. As a matter of fact, since I downgraded programming this month, I've got more credit than we both realized. February's bill would be the lowest bill I've had since August. No reason to cancel or suspend this month but late next month.

    She said go ahead and call again in February to see if there's something that can be done with my March bill. Stands to reason there's a reason DirecTV didn't want to allow any more credits this month. She should have lead with that. But did agree that I shouldn't have to keep calling back.

    Sent from my PH-1 using Tapatalk
     
  16. Phil T

    Phil T Well-Known Member DBSTalk Club

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    Littleton,...
    I had a reverse band LNB installed in 2016 because of the promise of more 4K. Never happened and probably never will. Dropped DirecTV in 11/17.
     
  17. DirectMan

    DirectMan AllStar

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    Jul 14, 2007
    I have the 4K.
    The dish type: SL3 LNB
    Switch Type: SWM LNB
    RB/INTL: Reverse Band

    your system info should mention reverse band.
     
  18. codespy

    codespy Go Pack Go!!!! DBSTalk Club

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    Mar 29, 2006
    Seasonal
    I have 4K too, for a couple years now. My dish is a legacy DIRECTV Slimline with 5LNB, 4 wires coming out of LNB and paralleled input via splitters to dual SWM-16’s. No RB at this location...
     
  19. mmmccall

    mmmccall New Member

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    May 16, 2013
    RB/INTL: None

    Definitely no reverse band.
     
  20. b4pjoe

    b4pjoe New Member

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    Nov 19, 2010
    Same one I have. It had to be replaced last summer and I asked to get the reverse band LNB and they wouldn't do it.
     

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